Customer Service Project Manager
Resume:
SAMIR J. GANDHI
***** *. ************ **. #***
**********@*****.*** Carmel, IN
www.linkedin.com/in/samirjgandhi/
Operations Executive with experience in building strong internal and
external partnerships to drive growth. Strong background in Manufacturing,
Customer Service, Purchasing, Supply Chain, Distribution, and
P&L management. Unique ability to partner with Sales and Marketing to
effectively and efficiently drive sales. Capabilities in building and
leading cross functional teams in Operations, Engineering, and
Integrated Supply Chain in Americas, Europe, and Asia. Earned reputation as
an "Inspiring Leader",
"Change Agent" and "Turnaround Expert".
Global Operations Engineering Business development
Management
Inventory management Customer Focus Lean Manufacturing
Problem Solving Budgeting Just In Time (JIT)
Team Leadership Communication / End to end supply chain
Reporting
Seraph Consulting, Indianapolis, IN
August 2013 - Current
. Client Partner and Management consultant for providing sustainable
Operational, Supply chain solutions.
Faurecia Inc.
June 2012 - August 2013
Director of Operations - Emissions Control Technologies, Columbus, IN.
. Provided leadership for Southern operations managing 4 production plants
producing Emissions Control
Systems components and assemblies. Responsibilities included;
manufacturing, distribution, service parts,
and Just-in-time sequencing with $480M sales, and 850 employees
(both union and non-union).
. North American leadership core team member for operations stabilization
and turnaround mission during
to improve the operational profitability in terms of gross margin,
operating income, and free cash flow.
Achieved forecasted operating income of 8%, Inventory reduced from
12.5% of sales to 9 % (30%
improvement) by extensive deployment of lean manufacturing
initiatives.
. Partnered with Chrysler to identify and correct critical quality,
delivery, and customer service issues
resulting in the removal of New Business Hold (NBH) status thus paving
the way for a new $220M contract.
. Worked closely with production teams on Lean and quality production
methodology for dramatically
decreasing quality defects from 120 PPM to 28 PPM and improving
labor productivity by 9.8%.
Hella Inc. December 2007 -
June 2012
Managing Director - Automotive Actuators, Sensors, and Electronics -
Queretaro, Mexico, Laredo, TX.
. Green-field start-up, launch and management for $220M USD manufacturing
operations in Mexico,
and distribution center in Laredo TX, for OEM and aftermarket
automotive customers in Nafta and
Latin America employing 450 salaried and direct labor workforce.
. Negotiated $1.45M USD incentive package with Guanajuato state government.
Implemented global supply
chain and logistics networks, quality, operations and financial
policies and procedures.
. Strategic application of Lean manufacturing, Six Sigma (DMAIC), and
operational excellence programs
to achieve budgeted P&L, quality, and Free Cash Flow (FCF)
targets.
. Earned "Best Quality performance" and "Best Financial performance" awards
for FY 09/10 and FY 10/11"
within Hella group globally. Won Q1 from Ford and "Clean
Industry" award from Mexican Government.
Plexus Inc. March
2004 - December 2007
Business Management Director - Contract Manufacturing and EMS Services -
Dallas, Texas
. Global responsibilities (US, Mexico, China, and Malaysia) for business
development and management for
Industrial segment customers. Managed product line P&L, customer
relationship and satisfaction to attain
Top-line growth to $110M in manufacturing, test, and engineering
services.
. Implemented Lean Sigma programs to improve QCD matrix, annual cost
reductions, and customer
satisfaction while achieving top-line and gross margin profitability
targets.
. Designed and implemented Vendor Managed inventory (VMI) and Asian freight
consolidation solution to
fulfill optimum landed cost and inventory management goals.
Saturn Electronics and Engineering, Inc.
Nov. 2002 - March 2004
General Manager - Automotive, Telematics, Industrial electronics, and
Electro-mechanical products
(EMS) Division - Monterrey, Mexico and
Laredo, Texas
. P&L responsibility for $225M manufacturing operations at Monterrey,
Mexico and North American
Distribution engaged in Automotive, Telematics and EMS for
electronics, industrial, and electro-mechanical
Products employing 575 unionized employees.
. Implemented inventory and freight reduction programs resulting in
annualized freight cost savings of $1.5M
and reduced operating inventory by 40%.
. Deployed Lean manufacturing initiatives for meeting budgeted gross
margin, and customer KPI matrix.
Valeo, Inc.
August 1998 - Nov.
2002
Plant Director - Switches and Detection Systems division - Fort Worth,
Texas
. P&L responsibilities for the "greenfield" start-up operation in
Automotive Electronics Sensors, Controllers,
and Power modules operations employing 180 employees with direct
reporting level of 8 managers.
Managed annualized sales growth to $120M.
. Designed and deployed "Go East" initiative aligned with Valeo branch
strategy for product rationalization, outsourcing for Europe and Eastern
Europe manufacturing and distribution operations.
Operations Director - Motors and Actuators division - Cd. Juarez, Mexico
. Provided leadership to 6 business units employing 1,450 employees in
Motors, Electronic Controllers,
Sensors and electro-mechanical products for automotive OEM and Tier
1markets with P&L responsibilities
for $165M manufacturing operations. Won Q1 (Ford) and Pentastar
(Chrysler) Quality awards for the site.
. Extensive deployment of Lean manufacturing tools for achieving above
budgeted financial and quality performance. (Operations turn-around
mission)
Hasbro, Inc.
March 1997 - August 1998
Plant Manager - Playskool, Nerf, and Tonka division - El Paso, Texas
. P&L responsibilities for $130M business operations employing 650 people
in Plastic Injection Molding,
Blow Molding, Foam Molding, Metal stamping, Painting, and Assembly
operations.
. Transformed functional manufacturing organization into Focused Factory
organization for improved
operational and financial performance. Implemented Pull
manufacturing (Demand Flow technology)
BRK Brands, Inc.
May 1992 - March 1997
Engineering Manager -Emergency 'Exit" signs, Electronics control modules -
Cd. Juarez, Mexico
. Managed engineering teams to carry out R&D, product design and
development, and manufacturing
launch of innovative, energy efficient Emergency lighting system,
Electronics controls.
Senior Product Engineer - "First Alert" Smoke and Carbon Monoxide
detectors - Cd. Juarez, Mexico
. Led product development and launch management teams for managing Ionic
smoke detectors product
lines. Managed product performance improvement, cost reductions, and
global safety agencies approvals.
. Led teams in the transfer and start-up of smoke detectors and life safety
products manufacturing and
assembly operation from Aurora, Illinois to Juarez, Mexico.
Soundesign Corporation
April 1988 - May 1992
Manufacturing Engineer - Consumer Electronics - Cd. Juarez, Mexico and El
Paso, Texas
. Team member for successful start-up of Consumer Electronics products
manufacturing and assembly
operation at Juarez, Mexico.
. Project manager for implementation of BPCS (ERP system) for Mexico
operations and US distribution centers.
EDUCATION
. Webster University - MBA in Business Management
. University of Texas at El Paso - MS in Manufacturing Engineering
. Manipal Institute of Technology - BS in Industrial Engineering
. Valeo Executive MBA course work INSEAD; Paris, France.
ADDITIONAL QUALIFICATIONS
. Bilingual (100% proficient in Spanish). Fully verse with Hindi and
Gujarati (Asian languages)
. Leadership Development programs with Center for Leadership Development
. Experience with Operational Excellence, TPS (Lean Manufacturing), Demand
Flow Technology (DFT),
Six Sigma, SAP, JDE, Mfg Pro, NPI Launch (Gate Management),
SalesLogix, AGILE, iTAC, IPC610,
Pro-E, Design of Experiments (DOE), DMAIC, Project Management,
Processes and technologies with
Injection molding, Electronics, Stamping, Metal and tube assembly,
high volume automated and
Semi-automated assembly processes.
Contact this candidate