Customer Service Quality Assurance

Location:

Posted:

October 07, 2013

Isabel Santiago

Objective

Apt, 2313

Obtain a position where I can maximize my skills, quality assurance, program

Houston, TX 77063

development, and training experience.

****.******@*****.***

Employment History

Night Auditor

Present/ DoubleTree by Hilton/ Houston, TX

Responsible for overseeing the auditing, posting and balancing of daily financial

transactions to support the hotel's continuing effort to deliver outstanding guest

service and financial profitability.

Help check guests in and out, using a computer to verify guest registration, address

and credit information, informing guest of hotel amenities, confirming customer

preferences, checking identification, posting credit or debit card charges and providing

a room key.

Team Lead

09/2012-02/2013/ Subway/ Carolina, PR

Supervising, guiding and motivating, team leaders are there to help colleagues work

together and ensure they’re delivering good customer service.

Ensuring the staff are happy so the business can run smoothly, you’ll organize and

delegate their workload as well as monitoring them to make sure it’s done correctly

Secretary

07/2011-04/2012/ Aquatic Rehabilitation Center/ San Juan, PR

Read and analyze incoming memos, submissions, and reports in order to determine

their significance and plan their distribution.

Greet visitors and determine whether they should be given access to specific

individuals.

Education

2007 Cumbres Institute, San Juan, PR

High School Diploma, GED

References

References are available on request.