Customer Service Representative
Resume:
Gabrielle N. Burgos
Sumter, SC 29150
***************@*****.***
Objective
To obtain a permanent position with an organization that can effectively
utilize my education and skills with opportunities for career advancement
and professional growth.
Professional Strengths
. Solid written and verbal communication skills
. Proven reputation in customer-oriented service and satisfaction
. Proactive and self-motivated with an ability to take direction
. Excellent attention to detail and follow-through
Employment History
Customer Service Representative January 2011 -
March 2013
Skye's Enterprise (Sumter, SC)
Provide inbound call support and customer service, handle customer
billing problems for credit card, and loan accounts, process new
applications for loan and credit card accounts according to federal
regulations, multitask between several different monitors and search
engines for customer related issues, track and respond to customer
complaints, and make sound decisions to ensure customer satisfaction.
Handle monetary adjustments via check, payments etc., and explain
account agreements with a detailed focus on interest and fees.
Customer Service Representative September 2008 -
December 2010
Time warner Cable (Columbia,
SC)
Handled customer billing problems for consumer accounts, process new
applications for prospect customers according to federal regulations,
multitask between several different monitors and search engines for
customer related issues, track and respond to customer complaints, and
make sound decisions to ensure customer satisfaction. Handle monetary
adjustments via check, payments etc., and explain account agreements
with a detailed focus on retention and fees.
Jewelry Consultant February 2007
- August 2008
JC Penney (Sumter, SC)
Responsible for identifying and fulfilling our guests' jewelry needs, as
well as maximizing personal and store performance.
Education
Florence Darlington 2012 - Present
Major: Business Management Florence, SC
Sumter High School 2010
High School Diploma Sumter, SC
Skills / Certifications
Certified Customer Service Representative 2011
Proficient in Microsoft Office Suites
Volunteerism / Internships
Sumter Senior Services April 2009 -
Present
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