Quality Customer
Resume:
.
David Lory
Mesa, AZ *5202
E-mail: ********@*****.***
Objective
To achieve and uphold a career with a company where I may grow and enhance
my knowledge as well as contribute with company goals and achievements.
Skills
Fluent in Spanish,
Detail oriented, reliable and self-motivated individual
Team-
oriented as well as a strong individual contributor
Work well
under pressure while exceeding company expectations
Fast learner with ability to
multi-task on several projects
Ability to lead and motivate
Forklift certified
Experience
Trane 06/2013-10/2013
Gilbert, AZ
Warehouse
Operated forklift for loading and unloading shipments
Checked all orders for accuracy and quality
Utilized RF scanner for scanning product and inventory purposes
Assisted customers with will call orders
IEWC Global Solutions
01/2013-05/2013 Scottsdale, AZ
Warehouse
Operated spooling machine
Performed weekly PM checks on equipment
Operated sit-down, stand up and reach lifts to pull stock from shelves
Assisted customers with will-call orders
Performed quality inspection and checked for accuracy on all orders
Eyeglass World
02/2012-09/2012 Mesa, AZ
Lab Tech
Processed lens according to customer prescription requirements
Performed quality inspections on all completed jobs
Scheduled pick-up for all jobs going to outside labs
Did monthly inventory on all store stock
Assisted with customer inquiries on sales floor and dispensed finished
orders
Kaiser Aluminum
08/2010-12/2011 Chandler, AZ
Assistant Traffic Coordinator
Requested quotes and negotiated rates with trucking companies
Scheduled pick-up of all outgoing orders
Inventoried and delivered all incoming supplies
Operated forklift for loading and unloading shipments
Kaiser Aluminum
01/2008-07/2010 Chandler, AZ
Team Lead
Responsible for the supervision of up to 7 employees
Trained staff on several new processes
Performed quality audits on all work performed
Ensured all paperwork for staff was complete and accurate for performance
evaluations
Checked for accuracy on all incoming orders
Lead daily team meetings
Audit of new processes for employee performance
Completed daily reports for work processed
Worked on several initiatives to enhance efficiencies across the business
Allied Interstate
01/2005-12/2007 Mesa, AZ
Collections
Worked in a high volume call center providing customer assistance on
accounts delinquent 120 days
Made outbound calls to customers regarding their delinquent accounts
Performed skip tracing to assist in locating customers
Assisted customers in setting up payment arrangements as well as taking
payments over the phone in order to bring their accounts current
Verified and updated all account and customer information
Contact this candidate