Sales Customer Service

SONNY M. TARAGIN

**** *********** *** ( Baltimore, MD 21209

410-***-**** ( ********@*******.***

www.linkedin.com/in/sonnytaragin/

SUMMARY

Innovative, smart, energetic award-winning technology executive with

demonstrated success in developing, and implementing strategic and tactical

business solutions. Business savvy. Consistently meets or exceeds budgetary

and performance goals. Expertise in building and growing high-performance

teams. Versatile, focused, and personable. Excellent communications skills.

Career Highlights

EVP, Information Technology

Towne Park; Annapolis, MD

2009 to present

Developed and implemented the first IT strategic plan for Towne Park, a

nationwide company providing parking management and staffing solutions to

over 400 hotel, hospital and commercial clients. Built IT department from

scratch. Promoted from Vice President to Executive Vice President after one

year. Recognition received from SmartCEO magazine and Microsoft. Numerous

systems and applications implemented, bringing measurable cost and labor

savings, vastly improved workflow, and reduced administrative burden on

corporate and field associates across the country. Selected accomplishments

include:

. Replaced entire portfolio of inadequate HRIS systems. Among other

systems, selected and implemented Workday HR/Payroll, Oracle/Taleo

recruiting, and UniFocus Workforce management for over 7,000 associates

across the US. Replacements provided modernization, improved workflow,

and more functionality at lower costs

. Designed and developed custom application (TowneApps) replacing a complex

environment of data stored in spreadsheets

. Stood up a highly functional SharePoint Intranet (TownePoint)

facilitating access to documents and information while offering numerous

workflow mini-apps

. Developed custom claims system with company's first mobile App (ClaimsApp

Mobile) for iOS and Android platforms

. Replaced and updated aging infrastructure and access systems with

customized Citrix-like access method (TowneConnect) and virtualized

servers, providing speedy, secure and user-friendly access to all of

Towne Park systems and applications

. Numerous parking systems accomplishments across valet system, self-

parking systems, mobile apps, and web-payments

. Outstanding record of contract negotiations and vendor relationships

across a broad spectrum of technology disciplines

VP, IT - CIO

Remedi SeniorCare; Baltimore, MD

2005 to 2009

Reporting to the CEO and serving as a member of the Executive Team,

responsible for pharmacy automation, process management, and technology

functions serving internal and external customers of Remedi, a premier

provider of pharmacy and ancillary healthcare services to long-term-care

facilities. Accomplishments include:

. Providing the technology and process leadership supporting the company's

growth by 50% over a two year time-frame while maintaining high levels

of customer satisfaction (100% customer retention) and exceeding budget

objectives

. Partnering with Operations to implement automated packaging equipment,

bar-code scanning and other technology improvements leading to cost

savings and higher quality production during a high growth period

. Implemented the company's first customer contact center; designed metrics

and tracking process

. Developing a customer Business Information (BI) portal with industry

leading and uniquely offered end-user web-based tools and reports

. Implementing a facility based Electronic Medication Administration

Records (EMAR) system enabling our customers to reduce costs and improve

quality of care

VP, Technology and Professional Services

Peak Technologies, Inc. (a subsidiary of the Moore Corp and RR Donnelley);

Columbia, MD 1999 to 2004

Reporting to the President, responsible for all corporate Information

Technology and Professional Services functions supporting over 800

employees and 80 offices across North America and Europe together with

thousands of customers. Led consulting and software development teams

responsible for complex retail and distribution data collection, bar code,

and POS applications. Company was acquired by a west coast venture capital

firm. Accomplishments include:

. Reduced IT and telecommunications costs by over $2 million annually

(while improving service levels) through contract re-negotiations,

personnel re-alignments, improved infrastructure and selective

outsourcing (external and internal sources)

. Specifically selected by the Moore corporate CEO to participate in a

dedicated business team to develop digital print products for the

company, resulting in five business ventures presented and supported by

the board of directors

. Led implementation of Direct Sales telemarketing team bringing in over

$12 million revenue annually

. Built and launched the company's first fully integrated Business to

Business eCommerce site resulting in the signing of a $2 million service

contract and nearly $1 million of incremental product orders

. Grew Professional services revenue over 50% in major categories while

reducing costs and implementing process efficiencies.

VP, Technology

Caliber Learning Network (Affiliated with Sylvan Learning Systems, Inc.);

Baltimore, MD 1997 to 1999

Reporting to the President, oversaw all aspects of corporate technology

architecture, development and implementation for an international, multi-

site, interactive distance learning start-up company. Company went out of

business in 2000. Major accomplishments included:

. In short period of time, from scratch, built organization and completed

development of major technology components allowing company to begin live

operations and go public (IPO) within projected timeframe and budget

. Led the selection, customization, integration and deployment of a unique,

award-winning integrated live Internet, satellite and videoconference

broadcast solution in support of client requirements

. Developed sales and marketing support materials including presentations

and documentation. Participated in client sales efforts, supporting

successful efforts to Fortune 100 clients

Director, Financial Systems MITRE Corporation, McLean, VA and Bedford, MA

1994 to 1996

Manager, Technical Support JOHNS HOPKINS HOSPITAL; Baltimore, MD

1992 to 1994

VP, Information Systems

MID-ATLANTIC TOYOTA DISTRIBUTOR (MAT); Baltimore, MD

1981 to 1991

Following progressively increased responsibilities, led all

Information Systems activities for the arm of Toyota Motor Sales (TMS), USA

that fully supported the Toyota dealers and customers in the five-state Mid-

Atlantic region. Oversaw a staff of 50 and a budget of $15 million, which

included full P&L responsibility for computer systems and services sold to

Toyota dealers and their affiliated franchises from other manufacturers.

Company was bought out by Toyota Motor Sales, Inc. in 1991.

. Meeting deadlines and budgets, successfully completed a two year plan to

replace all computer systems supporting the huge sales growth of MAT and

leading MAT to obtain #1 status across all Toyota regions

. Led development efforts for a comprehensive interactive communication

system connecting all of the Toyota dealers in the Mid-Atlantic area with

TMS and MAT. First region in the country to implement an on-line, real-

time vehicle locator system.

. Designed and implemented an allocation and distribution system connecting

the Toyota factory, MAT and the Toyota dealers resulting in cutting a

three week information lag to 3 days. Was written up in a major IBM

magazine.

. Developed and implemented HRIS, Financial, and comprehensive parts

warehousing systems for MAT and the dealers

. Managed corporate IS strategic planning, voice and data networking

functions including applications for customer service department.

Directed product selection for later downsizing of mainframe-based

financial applications to PC-based LAN

Recent Honors and Professional Contributions

. SmartCEO CIO of the Year Award (2012)

. Advisory Board of National Parking Association (2010-12)

. Keynote Speaker - Microsoft Executive Summit (2012)

Previous accomplishments have been featured and articles published in

industry and business publications (including Baltimore Business Journal

and Computerworld); featured speaker at numerous professional and trade

conferences. Designated as National Specialist in EDP Effectiveness and

Efficiency by Deloitte and Touche.

EDUCATION

MIT, Cambridge, MA COLUMBIA UNIVERSITY, New York,

NY

Bachelor of Science, Mathematics Master of Arts, Computer

Science/Mathematical Statistics

Kellogg School of Management, Evanston, IL

Executive Management Program

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