Customer Service Supply Chain

IRA GERSTEN

** ***** **** • Levittown, NY ***** • 646-***-**** • **********@*****.***

EXPERIENCE:

CONNECTICUT SCHOOL OF BROADCASTING Westbury, N.Y.

ADMINISTRATIVE ASSISANT 05/13 – Present

Provide support services to the Campus Coordinator by following procedures to sign new students for the

broadcasting program.

• Draft letters to present to prospective new students.

• Answer incoming phone calls about the program and answer any questions.

• Help students with any problems they might experience while in the broadcast studios.

• Research broadcasting internships and job openings to present to graduates.

• Schedule appointments for prospective students to take our studio tour.

DIRECT BRANDS, INC. Garden City, N.Y.

INVENTORY SUPPLY CHAIN ANALYST 09/07 – 12/12

Using SAP I was responsible for monitoring inventory levels to determine appropriate course of action for

merchandise.

• Analyze merchandise reports and re-order products as necessary to cover future use.

• Monitor forecasting system to approve or deny Marketing Dept. future campaigns based on stock

availability.

• Review Monthly Free At End report to identify titles with excess or depleted stock.

• Recommend future course of action for obsolete titles. (Return, Remainder or LRO)

• Adjust unit costs on info records based on vendor Price Protection notices. Communicate changes to all

departments.

• Quarterly arrange to return titles with excess stock to the original vendor. Obtain return

authorization. Process return purchase orders. Follow up to make sure credit has been received.

• Resolve accounting discrepancies with vendors.

• Communicate with other departments to find ways to prevent future issues.

• Maintaining data in SAP for existing and new titles

HORIZON STAFFING SOLUTIONS Hicksville, N.Y.

Working for : BOOKSPAN INC. Garden City, N.Y.

INVENTORY SUPPLY CHAIN LIAISON 10/04 – 09/07

Responsible for placing purchase orders with multiple vendors. (International & Domestic) Follow up to ensure

that the product reaches our warehouses in a timely matter.

• Contact vendors to procure stock, negotiate prices and making sure merchandise arrives on time.

• Process purchase orders using SAP system.

• Follow up with vendors to make sure deliveries are arriving on time. Resolve any delivery discrepancies

(shortages, overages, damages, pricing) with the vendor.

JPMORGAN CHASE Hicksville, N.Y.

CUSTOMER SERVICE/SALES REPRESENTATIVE 06/03 – 08/04

Responsible for handling and resolving clients’ inquiries, complaints and special requests in a timely manner.

Sell company financial services to clientele.

• Named Sales Lead after 6 months.

• Earned Service Star Commendations for excellence in customer service.

• Exceeded monthly sales goals for each quarter.

ALAMO CAR RENTAL Lynbrook, N.Y.

ASSISTANT MANAGER 07/01 – 06/03

Trained and supervised a staff of customer service reps to handle rental cars for insurance claims.

• Contacted insurance companies to determine renter’s insurance coverage.

• Reconciled daily receipts.

• Solicited new accounts from auto repair shops and dealerships.

IRVING R. BOODY & CO. New York, N.Y.

IMPORT COORDINATOR 07/00 – 07/01

Received and coordinated necessary documents in order for textiles to ship from overseas mills.

• Coordinated shipping information with shipping lines, warehouses and truckers.

• Negotiated bids from truckers and warehouses for fabric mills.

W. GAMBY & CO. New York, N.Y.

IMPORT COORDINATOR 03/98 – 07/00

Liaison between overseas mills and domestic buyer’s to ensure textiles were delivered in a timely manner.

• Liaison between domestic buyer's and international suppliers.

• Obtained shipping documents, invoices & paperwork necessary for textiles to enter the country.

• Negotiated bids from truckers and warehouses for fabric mills.

• Created and implemented a new system of tracking overseas shipments using Excel.

• Kept calendar of appointments, made travel arrangements and filed T & E reports.

EDUCATION:

Connecticut School of Broadcasting Westbury, N.Y.

Major: Broadcasting 07/05 – 10/05

Queens College of New York Flushing, N.Y.

Major: Communication Arts & Media 09/86 – 05/90

COMPUTER SKILLS:

Proficient in MS Office, SAP, Access, Final Cut Pro, Adobe Audition, Pro Tools, Flash

REFERENCES FURNISHED UPON REQUEST

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