Customer Service Manager

Jesus A. Guido-Sanz

* **** ****** **. ****-***, West Hartford, Ct.06117. 860-***-****/(954)254-

5422.E-mail: **************@*****.***

EDUCATION:

POLYTHECNIC UNIVERSITY OF PUERTO RICO Hato Rey, PR

Bachelors of Business Administration, May 1996 Cum Laude

Major in Industrial Management, Associate degree in Mechanical Engineering

GPA: 3.45 / 4.0

EXPERIENCE:

Orca Inc., New Britain, Connecticut

Senior Vice President

Responsible for managing policy deployment in the areas of Operational

Excellence, Continuous Improvement, Cost Reduction, On time Delivery,

Safety, Customer Satisfaction, Employee Relations, and Key Performance

Measures. Drive execution of manufacturing operations to meet or exceed

yearly Financial Goals and Customer requirements. Initiate and lead major

operations related projects like i.e. Plant Layout Changes, Major Repairs,

Capital Expenditures, Start-up of new facilities, etc. Responsible of the

execution day-to-day of the operations, and direct oversight of production

functions including Manufacturing, Maintenance, Quality Assurance, and

Materials Management. Responsible to restructure organizational design,

along with appropriate metrics, and lead the organization to develop a

culture of accountability throughout all the areas. Oversees the daily

activities of the Sales, Marketing, Customer Service, Logistics, and

Finance managers to ensure that they are executing their functions to

exceed company's goals. May 2011 -- Present.

Point Blank Solutions Inc., Pompano Beach, Florida

Inventory Control Manager

Responsible to implement inventory control procedures that will maintain

the accuracy of the inventory levels of a $48M inventory; for all the RM

and FG in Pompano Beach, South Carolina, and Tennessee facilities. Direct

and manage the activities and job assignments for the Inventory Control,

Shipping, Receiving and Warehouse Departments. Ensures Inventory turn,

DIOH, Inventory reduction, and E&O reduction goals are appropriately met.

Integral team member of "Super Users" group for ongoing implementation of

Vision, and to support JESTA and Oracle interfaces. Ensures inventory

figures are reported accurately to the CFO, and the reconciliation of the

Perpetual Inventory is performed in a timely and accurate manner.

Implemented a Kanban System for the RM; developed a Bin Location system,

and 5 S plans for the headquarters warehouse. Provided leadership and

guidance to all subordinates to maintain a proactive team environment, and

to execute plans to optimize business processes and procedures. May 2008

- May 2011.

Portobello America, Inc., Pompano Beach, Florida

Logistic Manager

Managed the daily operations and logistics for a $61M business including

the supervision of (41) direct reports. Developed and implemented an

operational action plan that resulted in the reduction of lead time for

orders, minimized inventory errors, and a 99.97% of inventory accuracy of a

$37M inventory. Champion for the reengineering, and reorganization for the

distribution centers in Anaheim, Dallas, New Jersey, Chicago, Pompano Beach

(headquarters), and the Start up for a satellite warehouse in West Coast of

Florida. Implemented cost reduction initiatives that resulted in more than

300K in savings in the first year. Manage the sourcing of new suppliers and

products for the D.C. operations, and the supervision of the satellite

operation and Nationwide Call Center/Customer Service Dept. May 2004 - May

2008.

Losetas El Italiano, a Division of Ceramicas, Azulejos y Terrazos Inc.,

Bayam n, P.R.

Operations Manager

Managed the daily operations and logistics for a $30M business including

the supervision of (75) direct reports. Developed and implemented an

operational action plan that resulted in the reduction of lead time for

orders, minimized inventory errors, organization of the 215,000 sq. ft.

Distribution Center, and reduction of the scrap level by 5%. Implemented

cost reduction initiatives that resulted in more than 200 K in savings in

the first year. Managed the sourcing of new suppliers and products for the

D.C. operations. Lead the Management Team through initiatives to maintain

the number one position in the Tiles Market; not only Sales initiatives but

also Customer Service Satisfaction policies. February 2001 - March 2004

Euro Kitchens, a division of Ceramicas,.Azulejos y Terrazos Inc. Bayamon,

PR

Director of Operations

Managed all aspects of the daily operations for a $10M business including

material assembly and production, installation, and quality assurance.

Managed operational budget. Developed new business opportunities in Puerto

Rico and abroad. Manage supplier relationships and sourced new products.

Developed and communicated a yearly strategic plan to exceed the company's

market growth. Liaison with Finance, Accounting, HR, Purchasing, Logistics

and other functional areas within the organization to maximize efficiencies

and enhance communication throughout the organization. September 1997 -

Feb 2001

VIASYSTEMS San German, PR

Production Manager-Plant Superintendent

Managed (5) divisions of production with (50) direct reports and served as

Plant Manager supervising fourteen manufacturing divisions during specified

shifts. Continually surpassed PCB production and productivity quotas.

Developed a plan to execute JIT and MRP practices in accordance with key

manufacturing strategies. Served on the board that planned the QS9000

Certification strategy. Developed and implemented a layout to maximize

machine utilization resulting in a 17% increase in worker productivity and

a 2% decrease in absenteeism. Led recruiting and training efforts.

January 1994- September 1997

SPECIAL TRAINING:

ISO 9002, ISO 14001, ISO 18001, QS/9000, TQM Philosophy, Lean

Manufacturing, World Class Manufacturing, Effective Managerial

Communication, Inventory Control and Materials Movement; CGMP's Training;

QA Auditing Procedures, SPC.

COMPUTER SKILLS:

SAP, Oracle, Dancik Tile Vision, JESTA, VISION Windows 2000,Windows XP,

Words, Excel, Power Point MS Project, Internet and Email applications,

Statistical applications, Manufacturing Systems, Work Order Tracking

Systems, CIM system, PMP Systems.

LANGUAGES:

Fluent in English, Spanish, and Portuguese.

REFERENCES:

Available upon request

Contact this candidate