Customer Service Quality Control

Kira Funk Cell phone: 224-***-****

Email: ****.****@*****.***

***** *. ***** **.

Ingleside, IL 60041

Profile

Knowledgeable understanding of general accounting principles

Excellent communication skills

Strong ability to multitask

Provide hard working, friendly, and enthusiastic face for the company

Helpful and agreeable customer service focus

Highly competent with time, productivity, and management skills

Qualified typing skills

Education and Qualifications

Associate Degree – Business Administration

College of Lake County, Grayslake, IL

Graduation Date: May 2011

Employment History

May 2007 to July 2011 Cashier, Jewel Osco, Spring Grove, IL

Memorizing and applying codes and procedures

Continuous, friendly customer service

Cleaning and maintaining an organized work area

Professionally handling customers’ calls and concerns

July 2011 to Nov. 2011 – Quality Control, Sportdecals, Spring Grove, IL

Performs duties such as warehousing, shipping, and distribution throughout the

company

Continuously working in a fast paced environment

Responsible for inspection of shipments and accurate delivery

Nov. 2011 to April 2012 Shift Lead, Family Video, Round Lake, IL

Main key holder, responsible for closing, accurate cash handling and drawer counting.

Using computerized systems to process and receive merchandise

Working continuously on feet in fast paced environment

Supervising and training other employees, while offering constant friendly customer

service

April 2012 to Aug 2012 Keyholder/Manager, Jos. A. Bank, Barrington, IL

Train employees on selling techniques, supervising staff, and consistent assistance of

customers

Meet weekly sales goals and work with daily assignments to complete for set deadlines

Responsible for cash handling, opening and closing, and entering and organizing

financial documents

March 2013 to Present – George Behr’s Farmers Insurance, Grayslake, IL

Approaches potential clients by utilizing mailings and phone solicitation; making

presentations to groups at company sponsored gatherings

Determines clients' particular needs and financial situations by scheduling fact finding

appointments

Develops a coordinated protection plan by calculating and quoting rates for immediate

coverage action and long term strategy implementation

Other Skills and Capabilities

Typing: Minimum 65 wpm

Computer Skills:

Proficient in Microsoft Excel, Word, and PowerPoint,

Basic knowledge in Microsoft Access, Adobe Acrobat Professional, and AutoCad

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