Customer Service Medical Assistant

Alexa Harrison

**** *. ****-****** ****** Philadelphia, PA 19150 267-***-**** • *******************@*****.***

Objective To use my administrative and clinical skills as a Medical Assistant in an active and growing

office environment. The Clinical and Office skills that I have developed in past employment will allow

me to ramp up quickly and make an immediate contribution to your organization.

Relevant Skills

• BLS Certification (CPR & First Aid)

• Comfortable with injections and phlebotomy

• Confident in ability to take and record patient vitals

• Proficient with Microsoft Office, database management and Reporting

Demonstrated Competencies

Customer Services / Clerical

• Consistently provide high levels of customer service

• Prioritize customer complaints and needs, responding in a timely fashion

• Develop relationships with customers to improve retention and ongoing relationships

• Able to work well in a pressured, fast paced environment

Administrative

• Excellent at Customer Service

• Respond to customer inquiries, resolve problematic issues regarding food status

•Completed inventory and organized sections of the door

Professional Experience

Eagle Helpers Home Health Agency 09/13-Present

Home Health Aid

• Taking patient vital signs and updating log sheet

• Working with patient with Cerebral Palsy

• Bath, medication reminders and prepare meals

• Make sure she does physical therapy exercises

Germantown Chiropractic 07/13-08/13

• Took patient vital signs and updated chief complaint

• Answered phones and scheduled appointments

• Set patients up for chest x-ray and gave physician results

• Updated patient information with proper billing code

• Faxed physical results to doctors and employers

Little Caesars 04/12-07/13

Cashier/Cook

• Rang up customer orders and answered phones to take orders

• Prepared the food and filled orders

Polo Ralph Lauren 02/10 –08/10

Sales Associate/Cashier

• Helped customer with clothing choices

• Rang up customers merchandise

Education

Kaplan Career Institute 12/12 – 08/13

Medical Assistant – Diploma Awarded

Cumulative GPA: 3.7

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