Sales Quality Control
Resume:
Michaela James
O’Fallon, Missouri 63368
636-***-**** home
314-***-**** cell
***************@*****.***
EDUCATION
University of Missouri-St. Louis
Master of Arts in Education with Concentration in Counseling
QUALIFICATIONS: An accomplished, results-driven sales professional with over 10 1/2 years
of sales experience in the textbook publishing industry. I am a highly competitive, enthusiastic
self-motivator with excellent human relations and organizational skills. I feel that I display
excellent communication skills demonstrated by successfully building relationships with people
of diverse backgrounds and quickly establishing rapport. I possess strong management skills
with people and projects, working well under pressure and with little supervision. I have a
proven track record for consistently exceeding sales quotas.
PROFESSIONAL EXPERIENCE:
The McGraw-Hill Companies-February, 2002-November, 2012
• Promoted to Senior Account Manager of Hybrid accounts, both inside and outside, in
2009.
• Mentor and coaching of new employees.
• Trainer of various computer database programs.
• Received Circle of Excellence Award in first year in 2002 as well as 2009, coming in at
number two in HSSL division.
• Received President’s Leadership Award in 2010, awarded to all in HSSL division.
• Interview faculty members to assist them with matching textbook and technology
products to their course requirements.
• Investigate, create and fulfill customer needs.
• Communicate with marketing and editorial teams to develop new projects for publishing.
• Committed to establishing and providing strong, working relationships with faculty and
administrators.
• Accomplished another author signing in 2008 as well as receiving author signing in 2002,
the first in the St. Louis office. Also, signed supplements author in 2012.
• Successfully driven to exceed sales goal through sales of text books, digital assets, and
custom books to colleges, universities and community colleges using consultative sales
approach.
• Strong technology proficiency.
• Excellent time management and organizational skills.
• Excellent interpersonal and communication skills.
Medallion School Partnerships-June, 1999-December, 2001
• Program Administrator that effectively operated and managed all aspects of School
Partnership programs, including human resources, marketing, customer relations,
financial systems, quality control and physical facility.
• Recruited, hired and trained qualified employees as well as evaluated all staff via written
performance appraisals on a yearly basis.
• Supervised and trained 25+ staff to plan and implement creative, quality programs.
• Actively developed and maintained positive customer/community relations, addressing
concerns and evaluated a course of actions in a professional manner.
• Developed marketing strategies to increase capacity utilization and managed all resources
effectively and within budget.
• Effectively managed program budget to attain financial goals, including revenue
projections as well as salary plus site expenses within budget amount, according to
prescribed guidelines of compensation plan.
• Assisted supervisor in drafting new budgets each year.
• Ensured that accounts receivables did not exceed specified percentage of posted revenue
charges.
• Established and maintained external partnerships, including contract negotiations.
Family Resource Center-March, 1998-March, 2001
• Parent Aide providing in-home counseling and support services to families involved
with child abuse and neglect.
• Identify concrete and service needs and assist in acquisition of resources to meet those
needs.
• Assessment, treatment, recommendation, and collaboration with other agencies.
• Supervision of DFS-authorized visits between children in DFS custody and their
biological parents, including transportation of children to/from sites for the visits.
• Facilitate/Co-facilitate parent education/support group training for FRC client parents,
utilizing FRC curriculum.
University of Missouri-St. Louis- April, 1995-October 1998
• Promoted to Program Management including development, recruitment,
implementation and evaluation.
• Collaboration with corporate and community based agencies.
• Curriculum development, implementation and evaluation.
• Successful grants writing, including budget analysis and reporting.
• Hiring, training and supervision of Staff and Volunteers.
• Coordination of Recognition Night, honoring alumni and current staff and students.
• Development of marketing and public relation strategies.
St. Luke’s Hospital- March, 1989-April, 1995
• Chief Purchasing Clerk answering multi-line phone system.
• Computer Inventory control.
• Assist with purchasing of good and materials for the hospital.
• Ensure timely accounts payable and receivables.
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