Customer Service Sales
Resume:
Sonya Kearse
Raleigh, North Carolina 27610
******@*****.***
Logistics & Billing Specialist
Proven success in delivering business value with high customer satisfaction
in billing, administrative and customer service.
Summary of Qualifications
. Exceptional billing experience with demonstrated knowledge in
invoicing clients, ensuring timeliness and
accuracy of processing invoices, and efficient follow-up with billing
disputes.
. Solid project management experience emphasizing a broad range of
skills including contract negotiation, sales leadership, market
analysis, inventory and quality management. Proven ability in
delivering on large and complex projects in areas of Distribution and
Clinical Services.
. Strong account relationship skills in strategy development and
implementation of solution and consultative selling across various
industries, including transportation and logistics.
. Subject matter expert in building long-term business to business
relationships that increase revenue and streamline operations.
. Quality driven professional with proven ability in developing
partnership with internal/external customers and driving for
outstanding performance.
. Invaluable organizational experience in working effectively within a
multi-task environment utilizing excellent written, verbal and
interpersonal communication skills to accomplish projects.
. Proficient in defining training initiatives and major event
coordination functions to support personnel and project management
goals.
TECHNICAL KNOWLEDGE
Proficient in Microsoft Office, Internet, Oracle, AS400, Citrix,
PeopleSoft, Concur, SalesForce, CRM
PROFESSIONAL EXPERIENCE
Almac Clinical Services Durham, North Carolina
2010 - 2012
Project Coordinator, Distribution
Responsible for project coordination related to distribution and return of
clinical trial supplies. Collaborated with logistics and quality
departments to ensure a timely and accurate drug delivery process to
clients. Consistently recognized for client satisfaction awards over 6
consecutive months. Demonstrated ability in utilizing end-to-end tracking
and data reporting systems. Administered inventory control of clinical
trial materials. Served as back-up to project manager in providing customer
communication and project team updates.
Con-way Freight Morrisville, North Carolina
2007 - 2010
Account Executive
Manage new and existing account development with responsibility for
attaining revenue and profit growth. Implement consultative sales
strategies to drive long term business-to-business relationships.
Successfully demonstrated ability to pursue and qualify business
opportunities within assigned territory.
WM Recycle America Raleigh, North Carolina
2003-2007
Operations Specialist
Coordinate and negotiate transportation rates and lanes of business for
internal and external customers. Responsible for compiling and analyzing
transportation and performance for logistics department. Work in
consultation with management to assist in planning long- and short-term
business objectives. Audit transportation and service activities for
carriers across 6 regions.
Logistics & Billing Coordinator (contract position for 3 months)
Responsible for coordinating and providing support for scale house
operations and associated duties. Calculate, prepare and update contract
billing calendar for invoicing activities, Schedule, track and report on
material shipments, provide logistical operations support and receipt
verification. Collaborate with management teams ensuring effective and
timely management and coordination of transportation. Key support player in
the development of business relationships and multi-task oriented project
management. Negotiate and analyze pricing for various lanes to ensure cost
savings are implemented. Administer contracts and confirm service
agreements to ensure liability levels are met.
Roadway Express Inc. (YRC), Morrisville, NC
Sales Assistant
1987 - 2003
Selected Achievements:
. Successfully implemented the "Care Group" program recognizing
life events for employees such as birthdays, anniversaries,
special occasions; built morale and a team spirit.
. Supported 13 sales representatives and 2 regional sales
managers.
. Received Team Sell Award, 2000
. Received Outstanding Customer Service, 1999
. Promoted from Billing Clerk into Sales Assistant role.
Served as primary point of contact for major customers in areas of problem
resolution and providing customer satisfaction. Calculated and prepared
complex billing charges. Investigated billing suspense in the unbilled
account. Analyzed and applied open invoices against processing payment
batches. Consistently provide written and verbal communications to
internal and external customers. Responsible for updating processes to
ensure work quality improvement in support of sales representatives and
sales managers. Negotiated rates and services with international and
domestic activity. Demonstrated competence in building rapport with
customers that facilitated long-term partnerships.
Training Coordinator Internship
2002 - 2003
Successfully implemented a "Back to Basics" program for pickup and delivery
drivers to ensure appropriate knowledge on issues of mission and quality
statements. Conducted individual needs assessment and one-on-one training
for employees to identify strengths and weaknesses. Compiled and produced
reports from completed evaluations. Monitor daily workflow performance and
implement motivational training programs for local drivers. Administered
training designed to improve customer focus in area of shipping and
delivery.
EDUCATION
Meredith College, Raleigh, NC
2002
Bachelor of Science, Business Administration
Concentration in Human Resource Management
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