Customer Service Medical Assistant

Roseny Francois

*** **** **** *****

Chicago, IL 60619

Cell 312-***-**** Home 773-***-****

Email: ***************@*****.***

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OBJECTIVE

A challenging position as a Medical Assistant or Phlebotomist working

closely with patients that will challenge my abilities as a certified

professional.

SUMMARY

. More than five years experience as a Phlebotomist/Medical Assistant.

. Thorough and excellent knowledge of modern office practices and

procedures.

. Strong customer service skills, with the ability to work with difficult

situations.

. Proficient in general office duties, including insurance billing and ICD

coding and knowledge of basic business techniques and methods of using

standard word processing, spreadsheet, database and other office software

and equipment.

. Type accurately at a rate of 45 w.p.m.; use multi-key calculator,

maintain precise records.

. Experienced in the diagnostic testing and basic lab test performed in

clinical setting as well as specimen collection. Ability to perform EKG

exams.

RELATED EXPERIENCE

Universal Health Clinic, Chicago, IL

2009 - Present

Phlebotomist

1. Venipuncture and blood draw

2. Respiratory testing and treatment.

3. Set up and maintain various files, records.

4. Interpret customers' insurance.

5. Tracked patient information, and entered into electronic medical

record.

6. Maintained examining room cleanliness between patients, exam room

supplies, and equipment.

7. Recorded patient information, new medications and any or all

allergies.

8. Instructions for patients and their particular ailments.

9. Follow-up with pharmaceutical information if needed and doctors

instructions to be followed at home.

10. Respond to customer service requests and assist with all needs.

Medical Staffing Network, Chicago, IL.

2008 - 2009

Phlebotomist

1. Demonstrated initiative in patient lab draws and specimen collection.

2. Treats all patients with compassion.

3. Complete special projects as assigned as well as maintaining aseptic

technique.

4. Uses appropriate medical terminology.

5. Assists doctor with pre-testing. Prepared patient for examination.

6. Assists patient with walking to examination room.

7. Answered phones, faxed documents, cleaned examination rooms.

Universal Health Clinic, Chicago, IL. .

2008 - 2008

Medical Assistant

1. Assisted with phone calls and messages.

2. Explained our service with customers and medications based on their

account history to help minimize their bill.

3. Helped patients with advice on follow up care that was written by the

doctor.

4. Advised patients when adjustments to their appointments would be

needed.

5. Served as a team member in the clinic on how to improve patient's

satisfaction.

6. Checked all documents are filled out correctly by the patients if any

were needed.

7. Selected, managed and ordered a range of products for the office.

8. Performed other daily duties directed by the doctor on staff.

9. Possess effective communications skills, and work well with others at

all levels.

James H Bowen, Chicago, IL

2003-2005

French Tutor

1. Instructed student in standard French, and written language.

2. Interacted with student to conduct fluent French in public setting.

EDUCATION

Everest College, Chicago, IL

Continuing

Everest College, Chicago, IL

Medical Assistant Diploma (AS)

Everest College, Chicago, IL

NPCE (National Phlebotomy Continuing EDU.) 2012

CPR - expires 2014

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