Customer Service Human Resources

JOSEPH D. SCOLA

**** ********* **. *. ***** Branch, MS 38654 662-***-**** *******@*****.***

FINANCIAL & OPERATIONAL LEADER

Results-driven leader with experience in high growth and turnaround companies. Combine strategic, business, and

financial skills with a 15+ year track record of multi-million dollar revenue and profit growth. Fiscally responsible for

managing high-end budgets while driving cost controlled results. Proactive leader who translates objectives into

actionable plans for multi-functional and cross-cultural teams. Cultivate and maintain relationships with executives,

strategic partners and functional staff.

CORE COMPETENCIES

P & L Management – Multi Unit Policy & Procedure Development

Budget, Forecast and Profitability Analysis System & Technology Utilization

Strategic Planning & Organizational Leadership Team Building & Morale Enhancement

PROFESSIONAL EXPERIENCE

PINNACLE MEDICAL SOLUTIONS, LLC SOUTHAVEN, MS JUNE 2012 - PRESENT

VICE PRESIDENT – FINANCE & OPERATIONS

Recruited by Board of Directors to work with CEO in a turn-around Diabetic Supply DME by introducing sound

processes for both financial and operational disciplines. Core responsibilities included enhancement and management of

Finance (Accounting, Reimbursement, AP & Payroll), Human Resources, Customer Service – Patient Call Center and IT

Logistics.

• Revamped Accounting, Human Resources and Operational Policies and Procedures to support Best Practices for

Independent Audit(s) and ACHC Accreditation.

• Created Blue-print and led Project Management of implementation of new billing system (Brightree) to enhance

real time management reporting. The system design improved security, integrity and revenue capture.

• Created aggressive collections policies and payment protocols which increased patient balance collections by 42%

as of April 2013.

• Enhanced Business Compliance by engaging and partnering with independent financial and operational audit

firm(s). Company has never had a financial or operational audit prior to the 2012 fiscal year.

• Improved terms by negotiating with core vendors which resulted in a 17% reduction in Cost of Goods Sold.

Reduced Staff from operational efficiencies gained from procedural and systematic enhancements thus

recognizing a 22% reduction in payroll expense

• Created an enhanced team building and succession plan model to develop and build bench strength.

APRIA HEALTHCARE WEST TENNESSEE & NORTH MISSISSIPPI DEC 2009 – JUNE 2012

AREA MANAGER

Responsibilities included leading a team of Operational, Logistics and Clinical staff of three (3) branches for the largest

Durable Medical Equipment in North America. Developed market strategies and initiatives to drive sustained/future

growth within our service area.

• Combined net revenue for West Tennessee was within the Top 3 of fifty-eight (58) business units within the

Southeast division. Managed operating expenses lean to drive an average Operating Income of 36.2% thru May

2012. Patient Satisfaction averaged 90.5% for the area with a company goal of 85%.

• Selected by AVPO to assume responsibilities for the Change Management functions of the newly acquired

Praxair, Inc. in Tupelo, MS. As of May 2012, the Tupelo Branch exceeded budget by 107%.

• Exceeded company standards by consistently earning a 92% or greater on all external and internal FDA, JCAHO,

Logistics and Operational audit scores.

METHODIST LEBONHEUR HEALTHCARE - ALLIANCE MEMPHIS, TN JUNE 2008 – DEC 2009

CHIEF FINANCIAL OFFICER

Responsibilities included P &L integrity and responsibility for eighteen (18) business lines which included both for and

not for profit entities. 2009 Combined Net Revenues equated to $64.5M for the Home Medical Equipment, Home Care,

Hospice, Infusion, Outpatient Surgery Centers, Minor Medical and Urgent Care Centers, Sleep, Diagnostic and Renal

Centers.

• Improved Combined Operating Expenses through reductions generated by new Materials Management bid

process and Vendor negotiation resulting in a cost savings of $650k ®.

• Developed new process/template for Budget upload into SAP.

• Created Operational and Financial Dashboard tools to create a weekly snapshot of each business which aided the

CEO, Administrators, and Managers when making decisions regarding each business.

• Created aggressive AR Policies and Goals on all balances > 90 days to improve cash flow. This action improved

cash and reduced bad debt expense. As of October 2009, bad debt expense was reduced $350k ®.

• Revamped HME Inventory process and incorporated Best Practices via approved healthcare guidelines with

oversight from Methodist Internal Audit Group.

• Conducted Pre-Audit to ensure successful re-accreditation of CHAP accreditation.

CONWOOD COMPANY, LLC MEMPHIS, TN DEC 2004 – JUN 2008

DIRECTOR OF ACCOUNTING

Responsibilities included managing all General Accounting, Accounts Payable, Fixed Assets, Cash Management and

Payroll functions for the second largest smokeless tobacco company in North America. Average Net Revenue equated to

$735M with a consistent historical profit margin of 45-50%.

• Selected to serve on the Finance Committee designated to map the financial conversion of Conwood from a

private to a publicly traded company.

• Partnered with System Consultants to design the system platform to support stronger internal controls and

reporting to support Sarbanes – Oxley (SOX) compliance.

• Designated as the Finance Leader assigned to the SAP Implementation Team. Owned 65% of the FICO blue print

and testing portion of the SAP Project.

• Liaison to provide detailed analysis and reports to Reynolds American Internal Audit and SOX Groups as well as

KPMG Independent Auditors.

• Achieved Superior KPI’s for RAI sensitivities which included all financial, accounting and compliancy functions.

OTHER PROFESSIONAL EXPERIENCE

ADESA CORPORATION (CONTRACT) MAR 2004 – DEC 2004

CONTROLLER

LOOMIS, FARGO & COMPANY TENNESSEE JUL 2000 – MAR 2004

AREA CONTROLLER

DUTCH OIL MARKETING, LLC COLUMBUS, MS AUG 1998 – JUL 2000

CONTROLLER – LUBRICANTS DIVISION

DEPARTMENT OF MENTAL HEALTH STARKVILLE, MS JAN 1995 – AUG 1998

GRANTS & FIXED ASSETS COORDINATOR

TECHNICAL SKILLS

Strong Experience with System Implementations which include JD Edwards, Oracle/PeopleSoft, SAP, Brightree, CPR +,

and QuickBooks.

Experienced Microsoft Office User to include Excel, Word and PowerPoint.

Technical Writer for both Financial and Operational Reporting.

EDUCATION

Bachelor of Professional Accountancy (BPA)

Mississippi State University Starkville, MS

Christian Brothers High School Memphis, TN

MILITARY

United States Air Force Veteran Honorable Discharge

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