Manager Customer Service

WILLIAM E. CONKLING, CHMM

**** ** ********* **. ***'s Summit, MO 64082

************@*****.***; 816-***-****

GENERAL MANAGEMENT ? ENVIRONMENTAL HEALTH & SAFETY ? EMERGENCY RESPONSE

Highly skilled environmental health and safety professional with over 20

years of experience in hazardous waste management, emergency response, site

remediation, healthcare, developing and managing personnel, regulatory

agency negotiation, project management.

PROFESSIONAL EXPERIENCE

PSC, LLC, Environmental Services Division, Kansas City Dec

2007 - July 2013

General Manager Eastern Region

. Oversaw the day-to-day operations of Kansas City RCRA Part B TSDF,

Minnesota transfer facility, and St. Louis facility including Profit and

Loss responsibilities for an $8MM operation. Operations include Labpack

Services, Transportation, Customer Service, Special Projects, Materials

Management, Sales, Logistics, Healthcare Services, and Facility

Maintenance. This facility handles over 1M pounds of various waste

streams on a monthly basis for a broad spectrum of industries in 11

Midwest states.

. Ensured operations comply with regulations while continually maintaining

high gross margins and year over year growth.

. Provided technical support to staff and other PSC locations and senior

management daily.

Envirosolve/Enserv Midwest, LLC, Kansas City 2006 - 2007

District Manager-Midwest Operations

. Startup of new acquisition company to the Kansas City market that was

servicing over 3,500 medical and hazardous waste clients in 6 states.

. Managed the start-up of a new service line to two major Kansas and

Missouri medical centers to manage the safe handling and disposal of

regulated medical, recyclable universal wastes, and hazardous chemical

wastes generated throughout 5 major facilities and over 2,000 beds.

. Managed the day to day administrative work for 6 Dept. of Defense

DRMS/DRMO contracts encompassing numerous installations in 12 states.

. Responsible for program development, beta-testing, and rollout of

RCRAserv, a new program that identifies hazardous wastes in hospital

pharmacy formularies on a nationwide level.

Hulcher Professional Services, Inc., Kansas City 2003 -

2006

Senior Divisional Manager- Emergency Response and Environmental Services

. Oversaw the establishment and profitability of a new office, while

marketing our services to established railroads and new clients

regionally and nationwide. Managed 5 offices, 15 personnel, and several

subcontractors in the Midwest and Canada while providing company

oversight on major remediation and cleanup projects in the region.

. Managed Emergency Response, industrial cleaning and O&M jobs and site

remediation projects. Provided site safety, chemical response/expertise

on major train derailments within the system.

. Negotiated with state, provincial, and federal regulatory agencies.

. Prepared bids/proposals, managed remediation subcontractors, developed

new clients, provided personnel functions, and maintained company assists

on a 24/7/365 basis.

. Worked with marketing and business development divisions to increase

revenues 50% year over year growth.

Envirosolve, L.L.C./Ferguson Harbour, Inc., Kansas City 1999 -

2003

Operations Manager & DEA Contract Liaison for Kansas City Contract Region

. Managed the $3.5MM per year cleanup operations of clandestine drug labs

for the DEA and other law enforcement agencies on a 24 hours a day, 7

days a week basis in 9 states. Oversaw 3 field offices, over 30

employees, and 6 subcontractors.

. Handled waste issues, emergency response situations (Chemical and

Biological), and consulted with a major overnight airfreight company at

the corporate level.

Page 2 William Conkling PROFESSIONAL EXPERIENCE CONTINUED:

Loyalty Environmental Services of Kansas, Inc., Lenexa, KS 1998 -

1999

Senior Project Manager

1. Conducted safety and compliance audits including risk assessments for

clients.

2. Provided oversight and management of outside field service work

including UST/LUST removals, plant closures, remediation projects and ER

spills.

3. Installed and ensured the continuous operation of remediation equipment

at 16 sites.

Excel T.S.D., Inc., Memphis, TN

1995 - 1998

Technical Services Manager & Assistant Plant Manager

1. Responsible for customer service activities, facility audits, and

laboratory operations.

2. Provided compliance for the facility with local, state, and federal

regulatory agencies, including required reports and monitoring activities.

3. Provided technical experience to the facility employees, sales staff and

customers.

4. Trained employees on safe working practices and compliance procedures.

Managed the workers compensation and return to work program.

5. Managed 20 personnel and maintained employee medical monitoring policy,

drug testing policy, DOT driver files.

Essex Waste Management Services, Inc./AmerEco, Kingsville, MO 1987 -

1995

Technical Services Director/Technical Coordinator/Lab Manager

6. Responsible for all aspects of Essex labpack program including the

establishment.

7. Arranged for final disposal of all wastes handled by Essex and ensured

compliance with DOT, EPA, and the Missouri Department of Natural

Resources.

8. Recommended ultimate disposition of the waste materials processed by the

plant and provided work schedules for all 3 shifts of plant personnel.

9. Responsible to plant manager for the daily operation of the lab, waste

verification and compatibility, sampling, and labpacking including

depacking at AmerEco.

4. Conducted sample analysis on incoming and outgoing wastes received by

the plant, including labpacks, and helped choose disposal options at

AmerEco.

EDUCATION and CERTIFICATION:

B.Sc. Pharm. University of Missouri-Kansas City

Master Level, Certified Hazardous Materials Manager #4308.

CONTINUING EDUCATION AND TRAINING

. 40-hour HAZWOPER, 8-hour Refresher and Hazardous Site Supervisor training

. Incident Command System and National Incident Management System

. Railroad ROW Safety, Operating Rules & Operating Practices (49 CFR 213,

214, 217 & 218)

. TTCI Tank Car Specialist Training 40-Hour, Pueblo, CO

. First Aid and Cardio Pulmonary Resuscitation

MEMBERSHIPS/AFFILIATIONS:

. Member of the Academy of Certified Hazardous Materials Managers and IHMM

. Past Treasurer of Heartland Chapter & Past Treasurer of Memphis Chapter

ACHMM

. Past-President (2006) and former Board Member of Heartland Chapter ACHMM

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