Customer Service Management

Melissa Wilson

678-***-**** ? *.*********@*****.*** ? Cumming, Georgia

Profile

Motivated, personable professional, strong work history and a successful

track record within the areas of accounting, bookkeeping, organization,

time management, payroll, office management, and education. Knack for

quickly mastering technology and company practices. Diplomatic and strong

interpersonal skills. Ensure accuracy of contract pricing and vendor

payments. Providing exceptional skills in handling sensitive and

confidential information. Extremely comfortable with following,

implementing and comprehending company regulations, policies, contracts,

codes, practices and more. Demonstrated history of producing accurate and

timely reports. Flexible and versatile in all work situations, Analytical

skills, Ability to work independently. Ability to prioritize workload/Self-

starter. Excellent team-building and leadership skills.

Core Competencies

Accounting QuickBooks Teaching/Instruction/Training

Report Preparation Customer Service Professional Presentations

Written Correspondence Audits Oracle/ERP, CWEB

Bank Reconciliations AR/Order Entry, AP PeopleSoft

Expense Reimbursements Vantive, RSIM Microsoft Office/Windows

SharePoint Receptionist/Phones

Employment History

PS Partner Solutions/NCR Corporation Alpharetta, GA

HSR, Data Management 2012-Present

Signal Mountain Networks, Inc. Atlanta, GA

Bookkeeper 2002-2013

NCR Corporations (Formerly-Radiant Systems, Inc.) Alpharetta, GA

Senior Accounting Specialist/General Ledger 1998-2001

AMX International Idaho Falls, ID

Accounting Technician 1997-1998

REBCO Utilities Livermore, CA

Bookkeeper 1995-1997

Professional Experience

Accounting/Bookkeeping

. Payroll, accounts payable, accounts receivable, and bank

reconciliations. General ledger.

. Preparation of prescribed reports, including creation of spreadsheets

and completion of existing forms.

. Creating and maintaining client records.

. Ensure accuracy and integrity of data

. Managed the daily banking transfers, funding accounts as need.

Communication: Reports/Presentations/TECHNOLOGY

. Prepare complex reports ensuring compliance with company

policy/guidelines and strict deadlines.

. Author professional correspondence in a variety of settings.

. Provide presentations and training to employees.

. Communicate concepts at an appropriate level to facilitate

understanding.

. Rapidly learn and master varied computer programs.

. Extensive experience leading discussions/providing instruction and

lesson preparation.

Customer Service/Office management/Operations

. Foster relationships with clients/customers.

. Prepared required reports, maintained compliances with all policies.

. Maintained all records, monitored and complied with all company

requirements.

. Excellent phone etiquette.

. Ensure custom inventory additions and updates are setup timely and

accurately.

. Provide support to Sales, facilitating business flow i.e. inventory,

product, and pricing, customer satisfaction

Education

Western Governors University Salt Lake City, UT

Bachelor of Arts in Interdisciplinary Studies, Elementary Education

Licensure Program

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