Customer Service Manager

R ussell Car r ington

**** ********* **.

614-***-****

car r ington *******@*****.***

Summa ry

Reliable and punctual sales associate who possesses an excellent work ethic and

more than 10 years in retail. Areas of expertise include inventory, sales, cash

management and exceptional customer service.

H ighlights

• Mathematical aptitude

• Perfect attendance record

• Approachable

• Flexible

• Dedicated team player

• Excellent t ime management

• Relationship selling

• Reliable and dependable

• Cheerful and energetic

• Team leadership

• Resolution-oriented

Accomplishments

• Named “Associate of the year 2x”

• Named “Department manager of the month 4x”

• Named “Store manager of the year” for exceeding all customer service goals.

• Won “Sales Associate of the month” Award in July 2011.

Education

Property Management 2002 - 2003

Certificate of completion

Buckeye H ills Career Center – Rio Grande, Oh

English – 1999 - 2001

Ashland University – Ashland, Oh

Juvenile Justice – 2001 - 2002

Hocking College – Nelsonville, Oh

Experience

Store Manager

A pril 2009 – March 2012

American F reight – Columbus, Oh

Computed sales prices total purchases processed payments. Described merchandise

and enplaned operation of merchandise to customers. Maintained knowledge of

current promotions, policies regarding payments and exchanges, and security

p ractices. Recommended merchandise based on customer needs. Operated a cash

register to process cash, checks and credit card t ransactions. Delivered excellent

customer service by greeting and assisting each customer. Addressed customer

i nqui ries and resolved complaints Completed weekly schedules according to payroll

policies. Maintained daily records of all t ransactions.

Department Manager

February 2003 – March 2009

Walmart – Columbus, Oh

Answered customer questions and addressed problems and complaints in person

and via phone. Help customers select merchandise. Kept department clean and

maintained neat, orderly product displays. Balanced the needs of multiple

customers in a fast placed environment. Gave directions and constructive feedback

to motivate team members . Unloaded t rucks, stocked shelves and carried

merchandise out to the f loor for customer. Price changes, marked clearance products

w ith updated tags.

Reference

Upon request

Contact this candidate