Quality Assurance Sales

A. Joy Hengst

*** ***** ******

Waltham, MA *****

979-***-**** ***.******@*****.***

P RO F I L E

Business professional with educational experience based in Library Sciences and English,

and work experience in technical wri ting and editing, proofreading, project coordination,

and marketing.

SK I L LS

• Nine years of experience in technical editing and wri ting, proofreading, formatting,

research, fact checking, quality assurance, and database management for technical,

scientific, and engineering reports.

• Experience in writ ing and editing technical, legal, and creative documents with

adherence to various style guidelines, including The Chicago Manual of Style, AMA,

and AP guides.

• Experience with oversight of entire deliverable lifecycle from raw document

t hrough final production and delivery.

• Abili ty to handle pressure and stress of t ight deadlines without sacrificing quality of

work products.

E M P LOY M E N T H IS TO RY

Technical Editor, E A Engineering, Science, and Technology, Inc., Dallas, Texas

(October 2011 – August 2013)

Edit technical and scientific reports, public notices, articles, and other writ ten

materials for grammar, consistent voice, proper use of terminology and acronyms,

and adherence to in-house style guide and client-specific guides.

Provide second-tier review in a three-step quality assurance/quality control process

for client reports and deliverables.

Serve as central coordinator for proposal compilation and document coordination,

i ncluding managing mult iple authors/technical staff to ensure deadlines are met

and that the overall deliverable meets company quality standards.

Ut ilize Microsoft Word, Excel, and Power Point to format reports, proposals, tables,

and presentations.

Technical Writer / Marketing Coordinator, Jacobs Transportation Consultancy Group,

Dallas, Texas (March 2010 – October 2011)

Collaborate on proposal themes and design layout with technical and creative staff.

Ut ilize Microsoft Word and Adobe InDesign to create proposals and marketing

materials for tolling systems and t raffic and revenue pursuits.

Rewriting and technical editing of reports, presentations, and websites for state and

federal clients for clarity, consistent voice, and accuracy.

Provide editing and writ ing for resumes, proposals, sales documents, and client

reports.

Marketing Coordinator, K imley-Horn and Associates, Inc., Herndon, Virginia

(June 2008 – February 2009)

Determine key sales messages and ensure they are conveyed when creating graphic

elements, proposals, and other sales materials.

Provide editing and writ ing for resumes, proposals, presentations, announcements,

and technical documents while ensuring adherence to T he Chicago Manual of Style

and in-house style guide.

Update and organize information in Deltek Vision database, ensuring that desired

company information is labeled and organized for easy future access.

Proposal Coordinator, PBS&J, Dallas, Texas, and Chantilly, Virginia

( May 2006 - May 2008)

Research, fact verification, wri ting, and editing proposals for state and federal

clients.

Coordinate with creative services to create appealing proposal layouts in M icrosoft

Word and Adobe InDesign.

Assist with writing/editing/coordinating annual resume update process for specific

regions.

Maintain information such as resumes and project descriptions in Deltek Vision

database and determine keyword search terms for easy organization and ret rieval.

Office Manager / Technical Editor, LevelTen Design, Dallas, Texas

(April 2004 – May 2006)

In charge of all accounts receivable, billables, financial reports, and payroll

p rocessing.

Manage all internal Website copy, blogs, knowledgebase, and outgoing

correspondence.

Writing press releases, blog articles, client copy, newsletters, and sales materials.

E D UCAT I O N

University of Maine, Augusta, Maine (online, distance-learning degree program)

Bachelor of Science, Information and Library Sciences

*Graduation May 2014 (12 credits remaining)

University of Dallas, I rving, Texas, 2003–2005, English

R ichland College, Dallas, Texas, 2000–2003

P E RSONA L I N T E R ES TS

• Yoga

• Travel

• Fitness

• Reading

• Live music

• Cooking

Contact this candidate