Customer Service Representative

Nicolette Trevino

**** *. *****, ********, ** ***10

(C) 806-***-**** (E) **.*******@*****.*** (DOB) 02/14/1994

Summary

• Skilled customer service representative committed to addressing customer concerns with speed,

accuracy and professionalism.

• Resourceful customer service representative who consistently meets and exceeds productivity

goals.

• Customer- focused Representative with a proven capacity to troubleshoot issues to ensure

customer satisfaction.

Skills

High customer service standards

•

Dedicated to process improvement

•

Strong problem solving ability

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Managed call flow with up to 6 calls in queue per minute.

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Able to multi-task

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Able to handle up to 8 different programs

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Experience

2/24/2010- 4/08/2011 Mc Donalds Amarillo, Tx

Cashier

Provided customers with friendly and fast service, while taking their order, and preparing their orders.

8/15/2011- 12/05/2011 Taco Villa Amarillo, Tx

Cashier

Provided customers with friendly and fast service, while taking their order, and preparing their orders.

03/18/2012- 9/18/2012 The Holiday Inn Amarillo, Tx

Server

I made sure the guest were comfortable and the environment was clean and calm while they enjoy

their meal. I also kept the chips stocked, and the back area organized in between checking on guests.

9/24/2012-11/26/2012 TMG Health Amarillo, Tx

Customer Service Representative

Provided accurate and appropriate information in response to customer inquiries, regarding their

Medicare account.

Demonstrated mastery of customer service call script within specified time frames.

Addressed customer service inquiries in a timely and accurate fashion.

2/01/13- 7/02/2013 Sam’s Club Amarillo, Tx

Cashier

Provided fast paced, friendly service while checking a member out and up selling our promotional

products.

7/22/2013- 10/25/2013 TMG Health Amarillo, Tx

Customer Service Representative

I handle Inbound calls for the coordination of benefits for Express scripts individual plans and also

Employer group health plans. My quality scores are above 90. I follow all procedures, rules and

company policies when handling all calls. And keep my handle time at a decent time while still

providing excellent customer service skills.

Education

2012 Tascosa High School Amarillo, Tx

High School Diploma

Nicolette Trevino

4339 S. Tyler, Amarillo, Tx 79110

(C) 806-***-**** (E) **.*******@*****.*** (DOB) 02/14/1994

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