Customer Service Quality Assurance

Krista E. Rawson

****A Oak Park Pl.

Rogers, AR *2758

479-***-****

Objective

To gain employment in a patient focused radiation department utilizing my 6 years of experience so that I can

continue to learn and grow within the field.

Education

2005- 2007 Forsyth Technical Community College, Winston Salem, NC, Associate Degree

Radiation Therapy

1989- 1994 Appalachian State University, Boone, NC, BS Early Childhood Education with

Minor in Psychology

Equipment/ Software

Varian 2100 EX, IX and Trilogy with Brain Lab; Imaging using Mv, Kv, CBCT; Aria record and

verify; Atlas QA; 3D conformal with hard or dynamic wedges or electron blocks;

IMRT, VMAT, Rapid arc with CBCT guidance. Assisted with Brain Lab, SRS,

SRT.Experience during clinical training included: TBI, CT and Ximatron simulation,

Bodyframe, radiocam; Impac, record and verify, Portal Vision, Acculoc, Varian 2100,

SCX, Eleckta.

Work Experience

2007- Sept. 2013 Highlands Oncology Group, Rogers, Arkansas

Radiation Therapy- Staff Therapist

Administer timely and accurate treatments of patients. Responsible for daily quality assurance.

Schedule new patients for treatments. Perform chart checks and verify information

prior to first treatment. Educate patients in side effects and skin care. Refer patients

to appropriate staff for assistance in care, counseling, and/ or financial support.

Assisted local Varian service engineer in trouble shooting and repairing machine/

software problems over the phone to minimize down time. Maintain HIPPA

compliance within a patient focused environment. Rotate between machines and

facilities as needed to meet staffing requirements while utilizing current machine

technology and information.

2005- 2007 Zales Jewelers, Winston Salem, North Carolina

Sales Associate

Maintain a high level of customer service and contact repeat customers with sales and promotions.

Maintain store cleanliness and reset floor displays for changing promotions and new

merchandise. Perform opening and closing duties which include: balancing and

depositing money daily, store maintenance, customer contacts and security checks.

2000- 2005 State Employees Credit Union, Winston Salem, North Carolina

Senior Teller

Maintain accurate and timely cash transactions while exceeding customer service expectations.

Diffuse and resolve customer complaints in a timely manner. Maintain 100%

accuracy in balancing personal cash drawer and main vault. Train new employees to

excel at their positions.

Professional Affiliations

Licensed- American Registry of Radiological Technologists (ARRT)

Licensed- Arkansas Department of Health, Radiologic Technologist License

Member- American Society of Radiologic Technologists (ASRT)

References available upon request

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