Customer Service Manager
Resume:
Aaron Brown
Grand Rapids, MI *9508
***********@*****.***
Objective
To obtain a sales/marketing position while utilizing my education and
career background; Demonstrating strong communications along with sales
skills; flexible management style in addition to providing great customer
service with your company.
Summary Profile
. Demonstrated ability to operate store promoted to Branch Manager
within 10 months
. Recipient of several awards and promotions based on performance and
merits
. Responsible for increasing company's profits by 30%
. Securing two major accounts
. Experience and familiar with marketing strategies
. Outgoing personality with the ability to resolve customer complaints
while providing outstanding customer service.
. Management experience of 2 years
Education
Davenport University - Grand Rapids, MI 08/2010
- Present
Bachelors of Business Administration
Emphasis: Marketing and Management
Grand Rapids Community College - Grand Rapids, MI 08/2007 -
08/2010
Associates Degree
Emphasis: liberal Arts Studies
Work Experience
Hertz - Grand Rapids, MI
Assistant branch Manager 2012 to Present
. Sales - Generating 30% growth from year over year revenue.
. Marketing - Meeting with Body shops, Agencies, and corporations to
inform them about the latest services we have to offer.
. Overdue Reports - Are expired contracts, and to seek out the customer
for payment.
. Ageing Reports - contracts that are not paid. I have to contact the
insurance agencies for close out dates. Mainly approval of
authorizations to close out contract.
. Employee Evaluations - Assistant Branch Manager - Duties are to
develop employees. Example would be a meeting held once a week to
inform staff on matters that can better the performance of the branch.
. Cross Training - I was the first in West Michigan to be trained at
(Kalamazoo, Holland, and all locations in Grand Rapids) having the
ability to show I can perform at these locations jumpstarted me into
an Assistant Branch Manager.
. Sales Calls - Weekly duty to show growth by calling body shops,
agencies, and corporations to see if we have better services to offer.
. Contracts Proposals - Landed 2 body shops Burton Heights and Wealth
Body shop. I wrote out the contract for these shops. Showing branch
growth.
. Utilization of Fleet
. Logistics - First thing in the morning we schedule pickups and drop
offs for clients vehicles. A long with coordinating pickups for
customers at body shops.
. Maintenance of Fleet - Making sure all my fleet has been serviced and
kept up to date with records showing maintained vehicle status.
. Fleet Management - Have a flexible fleet, and multiple vehicles for
consumers to choose from.
. Customer Service - Monthly score to show improvements.
Davenport University - Grand Rapids, MI (2012 to
2012)
Video Coordinator - Davenport Women's Lacrosse Team
. Video recording - Recording game film, and making DVD's for staff
along with notes for the film.
. Live score feeds - broadcasting a live score feed nationally.
. Scouting reports - looking over film with coaches and writing the
player tendencies
. Calculating statistics - Keeping all the players stats.
. Collaborating with coaches - Coming with game plans for the opposing
teams
Davenport University - Grand Rapids, MI (2010 to 2012)
Fitness Center Assistant
. Marketing Enrichment classes - Marketing to our members to sign up for
these class (spinning, CrossFit, Yoga, and volleyball) and selling
memberships to outside consumers
. Teaching - Showing students the proper way to lift weights and helping
them during their routine.
. Front desk duties - Signing members up for classes, setting up events
for teams. Scheduling shifts for employees and teams.
. Customer service award - received an award for outstanding customer
service. Going above and beyond my duties.
Gerald R. Ford Airport - Grand Rapids, MI (2009 to
2010)
HMS Host
. Marketing - Promoting the beverage of the month.
. Kitchen Help - Prep the kitchen for meals and getting all the
restaurant's orders for the next day to prep.
. Cashier - Cash register duties.
Contact this candidate