Administrative Assistant Customer Service
Resume:
JoMarie McGrath
**** *. **** ***** **** • Norridge, IL 60706 • Email:*******.*******@*****.***
• Phone: 708-***-****
OBJECTIVE:
To utilize the knowledge and skills I have acquired professionally and academically towards the
establishment of a career within the field of Administrative Assistant, Customer Service.
EXPERIENCE:
December-2012-
Cushman & Wakefield / Kraftfoods, Inc. Glenview, IL
Receptionist.
.Handling all incoming calls.
. Updating phone list using Excel.
.Ordering Purchase Orders for the Company using Yardi.
. Pay UPS and Fed Ex and other bills by using I Pay Smart.
. Call taxi for clients and employees.
.Make sure everyone signs in and out at the front desk and making sure the employees have their
security badges.
.Responsible for scheduling conference rooms.
January-2011-December-2012
KLEIN TOOLS, INC, Lincolnshire, IL
Administration/Customer Support/Receptionist
. Handling heavy calls by using Cisco Operator Console.
. Sort and deliver mail and packages accurately.
. Helping with mass mailings for other departments.
. Sending out Fed Ex packages.
. Checking UPS PO'S using AS400.
. Ordering office supplies.
. Stocking executive kitchen.
April 2006 - June 2009
McSHANE CONSTRUCTION COMPANY, Rosemont, IL
Administrative Assistant/Receptionist
. Ordering office supplies.
• Handled heavy calls and promptly forwarded them to the appropriate person among 85 employees.
• Organized, sorted and assigned mail distribution for all the employees.
• Welcomed new clients and visitors. Escorted them to staff member's offices, along with providing
hospitality service. Arrangements as requested by staff.
• Responsible for scheduling conference rooms.
• Provided administrative/secretarial support for various departments such as typing correspondents, sent
out mass mailings and met demanding deadlines.
.Resolved administrative problems and inquires.
July 2003 - June 2005
PENN MUTUAL, Park Ridge, IL
Administrative Assistant
• Responsible for handling individual life insurance applications, entered and updated clients data into
computer system.
• Ordered medical exams and medical records through RSA medical.
• Handled new business and communicated with the underwriters and agents when questions arose.
• Assisted agents by typing correspondence, reports, sent out mass mailings and other projects.
• Licensing new agents.
• Responsible for all incoming and outgoing mail for the office.
• Managed high volume phone calls.
August 1995 - December 2002
GREAT-WEST NATIONAL ACCOUNTS, Rosemont, IL
(Formerly GENERAL AMERICAN LIFE INSURANCE)
Administrative Assistant
• Assisted brokers, policyholders and corporate office by typing correspondences, reports, sent out mass
mailings and
other projects using Microsoft Word and Excel on a daily basis.
• Handled heavy phone calls.
• Responsible for all incoming and outgoing mail for the department.
• Responsible for handling incoming prospects from brokers.
• Maintained a systematic filing system and have exceptional organizational skills.
• Responsible for ordering office supplies.
February 1994 - August 1995
CAREMARK, Mount Prospect, IL
Administrative Assistant
• Daily contact with physicians, pharmacists and patients by telephone.
• Responsible for data entry using Microsoft Word.
• Responsible for handling all customer complaint phone calls, registering complaints and resolving them.
• Handled heavy phone calls.
July 1988 - December 1993
BULLOCKS WILSHIRE, Palm Springs, CA
Manager of Better Sportswear and Swimsuits Department
• Responsible for hiring, training and reviewing staff.
• Managed and supervised 8 employees.
• Handled customer service operations and sales.
• Responsible for setting up displays.
• Coordinated seminars.
December 1985 - June 1988
TWO BUNCH PALMS RESORT AND SPA, Desert Hot Springs, CA
Administrative Assistant
• Responsible for handling all front end operations and supervision.
• Handled heavy phone calls.
• Scheduled reservations.
• Responsible for handling all customer complaint phone calls, registering complaints and resolving them.
• Created audit reports.
EDUCATION:
May 1987 - College of the Desert Associate Degree, Palm Desert, CA
June 1985 - Palm Springs High School High School, Palm Springs, CA
SKILLS:
Microsoft Excel, Microsoft Word, Access, Lotus Notes and Outlook
REFERENCES:
Gail Lockwood
Penn Mutual
Senior Administrative Assistant
Colleen McGruder
McShane Construction
V.P Human Resources
Melanie Pernia
McShane Construction
Office Manager
Kathleen Mathes
Klein Tools, Inc.
Office Manager
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