Customer Service Representative

Lisa M. Machart

**** *. ******* **. *** Q-*** 509-***-****

Spokane, WA 99217 *********@*******.***

OVERVIEW:

Over a decade of strong and established customer service skills, be it in person or with telephone/

computer-based systems. These skills are also reflected in the ability to communicate well in writing and

interpersonally. Works well both independently as well as part of a team. Has a proven ability to learn

new tasks quickly. Dedicated, hardworking individual with the ability to multitask, work under pressure

or casually. Additionally, has taken several secondary education accounting and business courses

PROFESSIONAL EXPERIENCE:

1) Premera Blue Cross, Spokane, WA (May 2006-Sept 2013, Customer Service Representative)

* Regularly successful in meeting stringent customer service quality standards

* Demonstrates strong analytical skills as well as excellent ability to multitask, particularly while

navigating computer system and maintaining dialogue with customers

* Acquired thorough mental lexicon of medical and insurance billing terminology

* Participates actively in teambuilding functions and cooperative projects

2) ICT Group Inc, Spokane, WA (August 2005-May 2006, Customer Service Representative)

* Performed call-center customer service for Virgin Mobile

* Activated, added minutes and performed general troubleshooting tasks for mobile phone users

* Worked heavily with telephone and computer systems in a fast-paced setting

3) Macy’s Department Store, Spokane, WA (July 2004-July 2005, Sales Associate)

* Provided customer service, including finding items for customers, answering questions about

policies, and recommending the best product, or style for each customer

* Frequently exceeded rigid sales quotas

* Added to and enhanced already advanced cash-handling skills

4) Gap Incorporated, Spokane, WA, Boise, ID, Chandler, AZ (October 2000-July 2004, Sales Associate)

* Performed basic customer service and cashiering skills in addition to several other levels of

store operations including stock, cleaning duties around the store and organizing floor displays

*Helped relocate and consolidate Downtown Spokane Gap Kids store location

* Excelled as a customer service representative to the extent of being kept with the company after

several relocations to different states

* Underwent extensive customer service training multiple times yearly to constantly polish and

enhance these values

5) Carl’s Jr. Restaurant, Spokane, WA (July 2000-May 2001, Crew Member)

* Established proficiency in the area of cash handling, taking orders at both front counter and

drive-through

* Acquired superior multi-tasking skills by taking several orders simultaneously and often times

preparing them

* Flourished while frequently working during high-traffic times in a fast-paced and speedy-

service oriented environment

EDUCATION:

Spokane Falls Community College, Spokane, WA (January 2001-June 2004)

*Enrolled in several Business and Accounting classes as well as multiple credits of

of classes focusing on Communications and Effective Speaking

Northwest Nazarene University, Nampa, ID (September 1999-May 2000)

* Participated in school choir and took several classes related to Business Administration

and Accounting before returning home to Spokane, WA

Mead High School, Spokane, WA (September 1996-June 1999)

* Earned High School Diploma as well as participated in Drama and Choir

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