Customer Service Project Manager

Summary

POSITIVE, POISED AND ORGANIZED PROFESSIONAL WITH A TALENT FOR QUICKLY

MASTERING TECHNOLOGY AND NEW CHALLENGES. ADAPTABLE, VERSATILE AND ABLE TO

MAINTAIN A SENSE OF HUMOR UNDER PRESSURE. SEEKING A LONG TERM

ADMINISTRATIVE POSITION IN AN ENERGETIC COMPANY WHERE THERE IS ROOM FOR

GROWTH.

Skills

. MICROSOFT OFFICE SUITE (WORD, EXCEL, OUTLOOK, POWERPOINT, PUBLISHER,

LIMITED ACCESS). EXPERIENCED UTILIZING MICROSOFT OFFICE SOFTWARE TO

CREATE CORRESPONDENCE, MARKETING DOCUMENTS AND DATA/INVENTORY/SALES

SPREADSHEETS.

. AutoCAD, Microstation, limited 20/20, Google SketchUp and Adobe

Illustrator.

. Scored 100% on Kenexa Customer Service survey.

. Organized, flexible, friendly, and willing to go above what a job entails

as well as work to anticipate needs of the team.

Experience

CLOSETS BY DESIGN FRANKLIN, TN

OCTOBER 2011 - APRIL 2013

Office Administrator (October 2012-April 2013): Receptionist and office

administrator.

. Quickly learned corporate proprietary software that maintained customer

and sales data, designer appointments and installation schedules.

. Coordinated designer, client appointment and installation schedules and

followed up with designers and clients to be sure all expectations were

met.

. Maintained designer and installer commission sheets with Excel.

. Customer service and prompt follow up was first priority.

Designer (October 2011-2012): Provided in-home design consultations for

organizational systems.

. Successfully closed multiple sales where customer received lower quote

from a competitor, but liked that I listened to their needs, asked

questions and worked with the customer to create a design that utilized

space to the maximum potential.

. Utilized Excel spreadsheet to track customer data, mileage and sales data

to have constant knowledge of sales totals and closing ratio.

Free Lance Design Professional Franklin, TN

September 2008 - October 2011

. Designed two kitchen renovation projects and various residential interior

design projects.

. Opened and ran part-time small business including marketing, invoicing

and basic business functions.

KOHL'S DEPARTMENT STORE Franklin, TN

March 2010 - December 2010

Part-time Customer Service and Cash Office Associate

C & I DESIGN, LLC Franklin, TN

July 2007 - August 2008

Project Manager, Architecture and Interior Design:

. Successfully designed numerous commercial architectural and interior

design projects.

. Saved money by negotiating pricing with suppliers and procured materials

for new C&I Design office space.

CPS LAND, LLC Brentwood, TN

January 2006 - July 2007

Architectural Review Coordinator:

. Organized the design review process by creating a tracking mechanism in

Excel to streamline the process for builders and the developer. Created

agendas, facilitated Design Review Meetings, and published subsequent

minutes.

. Conducted and reported on field observations within a timely basis to

ensure builder compliance.

. Designed, procured and installed the interior for two sales offices

within budget and on-time.

Experience Continued

WATKINS COLLEGE OF ART AND DESIGN NASHVILLE, TN

AUGUST 2002 -MAY 2006

Adjunct Instructor in Interior Design:

. Designed, mentored and instructed upper level courses including

Healthcare Design Studio I and II, Museum and Retail Studio, Codes and

Specifications.

GRESHAM, SMITH AND PARTNERS Nashville, TN

March 1996 - December 2002

Firm Associate, Healthcare Division

Designer (2001-2002), Project Manager (2000-2001), Project Coordinator

(1996-1999):

. Manage and coordinate client, design, equipment and engineering

consultants during all phases of work on architectural projects ranging

from small residential to million dollar commercial projects.

. Consult with clients on vision of needs and space and translate that into

successful built projects.

. Review construction progress compared to approved design and inform

contractors if standards are not being met. Continually work with the

contractor until desired outcome is achieved for all parties.

Artech Design Group Chattanooga, Tennessee

October 1992 - March 1996

Intern Architect

FOWLER'S DESIGN CENTER Chattanooga, Tennessee

January 1986 - August 1989

Receptionist, Design Associate, Sales Associate

Education

UNIVERSITY OF TENNESSEE - KNOXVILLE, TENNESSEE

GRADUATED MAY 1992

Bachelor of Architecture

University of Tennessee - Chattanooga, Tennessee

Graduated August 1987

Bachelor of Science: Home Economics Business, Interior Design

Concentration

Community Involvement

Franklin Special School District Franklin, TN

March 2008 - May 2013

Member, Board of Education

. Elected for two terms in office.

. Created Facebook page and Blog pages to run a virtual campaign.

. Served as Board Secretary for two years, Sick Leave Bank committee,

Equity Task Force, Educational Excellence Committee, and a judge for 2012

TSBA Architectural Awards.

Boy Scouts of America: Pack 188 Popcorn Fundraiser Chair

2003, 2004, 2009, 2010

. Managed promotion, sale, inventory and proceeds for average $20,000 in

sales per year.

. Utilized Microsoft Word to create promotional materials and Excel for

sales and awards tracking.

Christ United Methodist Church: Directory Co-Chair

2004

. Utilized Microsoft Publisher to create cover and section fronts for

Membership Directory

Moore Elementary School: Yearbook Co-Chair

2009-2010, 2011-2012

. Organized and trained volunteers on yearbook software and worked as a

team to create graphics and layouts to send to the publisher for a

finished yearbook.

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