Customer Service Sales
Resume:
Teresa (Tracy) Sherwood
Spokane WA *9204
Objective: To obtain meaningful employment that allows my extensive
professional background to be applied to an organization's success.
Skills:
Public Relations Personnel Relations Organizational
Skills
Advanced Communications Research/Problem Solving
Analytical Skills
Micro Soft Word, Excel, PowerPoint, Access Customer Service
Orientated
Employment:
Self-Employed: February 2008
Housekeeper- House cleaning responsible for all aspects of light and heavy
cleaning in clients homes, prepare meals, yard care if needed, taking
clients to appointments, running errands, and wound care. I have also
cleaned three churches in Spokane.
Molina Healthcare: February 1999 to
February 2010
Credentialing Specialist- Primary source verification of providers license,
School, Malpractice Insurance prepared reports for Medical Director review
and Committee reviews.
Provider Network Specialist- provides education and customer service for
providers and staff through contract acquisitions.
Health link: July 1998 to
October 1998
Provider Network Associate- provides education and customer service for
providers and staff through contract acquisitions.
Premera Blue Cross Blue Shield: May 1979 to July
1998
Provider Network Associate- provides education and customer service for
providers and staff through contract acquisitions.
Provider Affairs Liaison-Monitoring reports for providers and vendors
performances.
Customer Service Managed Care Rep- researched information on all aspects of
customer service for an accurate and prompt response to Member and Provider
inquiries. Wrote all English benefits for Managed care plans which
increased the number of phone calls taken by 30 to 45%
Marketing Provider Liaison- Coordinate inquiries made by Marketing
personnel, brokers, benefit administration offices, group and subscribers
within internal departments.
Customer Service Representative/ COB Adjuster - assist Basic Health
members to understand all benefits. Research, calculate and process COB
claims.
Chapter Eleven Restaurants: October 1987 to
June 2004
Food Server - Served food and beverage to customers that came into the
establishment, one of the top sellers. Increase sales by up selling menu
items such as appetizers, desserts, and larger menu items.
Trainer- Trained new employees for wait staff and hostess position as well
as company policies and procedures.
MOD/Team Lead- assisted in restaurant operation when management was not
available.
Tidyman's Foods:
October 1985 to October 1987
Food Demonstrator- Cooking demonstrations to increase sales of the products
by preparing a variety of foods for customers to taste as they came into
the grocery stores.
Royal Scot Motel: April 1974 to
April 1977
Housekeeper - Cleaned hotel rooms in a timely manner as guest departed.
Ordered all supplies for all guest rooms. Laundered all Guest linen,
towels and put them in their designated area.
Shadle Park High School
September 1973 to June 1976
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