Quality Assurance Customer Service

LATASHA WILLIAMS

***** ** **** *****

MIAMI, FL 33056

HOME PHONE: 305-***-****

CELL PHONE: 786-***-****

JOB OBJECTIVE:

Seeking Proofreader position that will challenge my skills and talents while allowing me to make tremendous

contributions to company.

SUMMARY OF QUALIFICATIONS:

Dedicated professional with knowledge of editing, writing, proofreading, grammar, and communications.

• Familiarity with proofreading and editing.

• Ability to revise, edit, and proofread assessment materials.

• Able to function both independently and as team member; attention to detail.

• Proficient with Microsoft Office and Adobe Acrobat Professional; type 60+ wpm.

PROFESSIONAL EXPERIENCE:

BEPC, Inc./Cordis Corporation, Johnson & Johnson, Miami Lakes, FL January 2013 – Present

Contractor/Proofreader

Providing proofreading support for medical device industry in product labeling department. Responsible for

proofreading, validating label content and documentation as required for completion of special project.

Caption House, North Miami Beach, FL April 2006 – November 2012

Proofreader/Quality Assurance

Responsible for editing and proofing transcriptions and closed captioning subtitles for television programs

under Discovery Channel. Provided quality assurance and final formatting of finished product. Proofread

spelling, hyphenation, usage, grammar, numbers. Evaluated text for accuracy and consistency.

T’NT Transcriptions ‘N Translations, Miami, FL August 2004 – January 2006

Proofreader

Responsible for editing and proofing transcriptions for television programs under Discovery Channel.

Performed quality assurance and final formatting of finished product.

Sonshine Communications, North Miami, FL Summer 2001

Intern

Acquired invaluable knowledge base in public relations function. Researched and compiled information into an

annual report. Provided assistance in formulating press releases and preparing media kits for potential

advertisers.

EMPLOYMENT HISTORY:

Precision Response Corporation, Miami, FL February 2001 – July 2003

Communications Assistant

Acted as liaison between blind and deaf TTY users. Coordinated typing and speaking skills in order to perform

the assigned tasks. Engaged with operators to ensure calls were supervised from start to finish with optimum

customer service.

EDUCATION:

Bachelor’s Degree in Communications, Florida Memorial University, Miami, FL

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