Customer Service Sales

Andrea J. Rantz

*** ****** *****, **********, ** 30117 ● 765-***-****(c) ● *********@*****.***

Objective

To obtain a position in which prior experience, the ability to work under tight deadlines, excellent communication and

organizational skills, a positive attitude, customer service and professionalism will add value

EXPERIENCE:

10/2010 – PRESENT H&R

Block Regional Office, Atlanta, GA

Senior Administrative Assistant

• Support 6 Regional Directors in the Market as well provide support to their team of District Manager’s

• Provide additional support to the Market VP

• Manage Travel and Outlook Calendars

• Conference call support; Take notes during conference calls and send out notes, any attachments that should

be provided as well as action items to teams after the call

• Organize and submit post-travel expense reports

• Approve expense reports for District Mangers and Franchise Consultants

• Approve supply orders for all Franchisee’s in the Market

• Create various informational spreadsheets as needed per Region

• Organize and Plan monthly meetings for all Regional Director’s

• Assist Franchise Consultants in Planning various meetings

• Send “Block Stars” for Regional Director’s to recognize team members for their work

• Organize bills and invoices

• Assist the Market Vice President with various tasks

• Schedule conference calls and send meeting makers for Regional Director’s

• Travel as needed to Regional Meetings to provide additional support

• Assist Franchisee’s as needed

• Project Management for all Regional Directors and teams

• Create and Manage Market Sharepoint and Team Sharepoint Sites

• Assist Performs general clerical and administrative support of a responsible and confidential nature for

assigned Directors

• Functional Support partners as needed with meetings, travel, special projects

• Assists in the development and maintenance of policy and procedure documentation. Responsible for the

development of the final copy of all departmental documentation, ensuring a professional and consistent

appearance, free of spelling and grammatical errors

12/2008 – 10/2010 H&R

Block Regional Office, Indianapolis, IN

Regional Project Coordinator for Franchise

• Maintain Accounts Payable – Record all AP, Coversheets, Sort Bills and send to WHQ

• Troubleshoot any problems the Franchisee’s may have

• Manage all clarify cases, get each case resolved within 48 hours

• 70% turnaround time for clarify cases

• Coordinate all meetings and events; coordinate activities for the Franchisee’s in the evenings (such as

baseball, football, basketball games, etc.)

• Manage all confidential documentation – such as: client information, all employee files, all franchise

documents

• Monitor, track and approve all Franchise District Manager Travel and Expense Reports/Receipts

• Monitor/Track/Approve all Franchise Supply Orders

03/2004 – 09/2007 The

Talon Group, Indianapolis, IN

Marketing Coordinator/Graphic Designer

• Design marketing materials for ten sales representatives and their clients, as well as internal office projects for

the state headquarters of the company

• Responsible for handling all marketing products, tracking/logging marketing supplies for the company and for

the marketing department

• Design handouts and made Power Points for company presentations

• Design ads and promotional material for the sales team and the company

• Design and assemble sales binders for the Indianapolis sales team for presentations

• Work under tight deadlines in a fast pace environment

• Coordinate, plan and implement multiple projects on a daily basis

• Coordinate Graphic Design Internship Program with a local college, responsible for mentoring and instruction

• Improved turnaround time 66%

• Improved quality of marketing material

• Responsible for all in-house printing

Education

2002-2003

International Business College, Indianapolis,

IN

Associate Degree in Graphic Design

• Graduated with a 3.94 GPA on a 4.0 scale

• Director’s List

Contact this candidate