Customer Service Manager

**** **** ***** • Bethlehem, PA *****

Phone 917-***-**** • E mail ******.*******@*****.***

Jenice E. Sampson

Objective

To obtain a position that would enhance my skills in the related field of education or administration.

Work experience

08/09 Present College Nannies & Tutors® Allentown/Tannersville, PA

Program Manager

Provides overall direction and guidance to site coordinators, chaperones and tutors; Monitors program for

compliance with state requirements and company policies; coordinators and communicates services with bus

company; coordinates staff schedules and assignments; communicates and coordinates services with school

parent liaisons; maintains overall attendance records; manages students billing; reviews and approves staff

invoices; manages progress report preparation and reviews submissions; sends out progress reports to schools

and parents; maintains accurate statistics and metrics on a weekly basis; participates in weekly leadership

meetings; provides assistance with hiring, evaluating and terminating staff and general office management;

Implements and manages grant funded tutoring projects.

10/06 08/09

NCLB Allentown Site Coordinator/On-Call Nanny/Lead Tutor

Responsibilities included coordinating the daily operation of SES/No Child Left Behind (NCLB) program on

site; monitoring attendance, coordinating tutor and student assignments and schedules; distributing and

collecting learning plans and progress reports; acting liaison with bus company for coordinating transportation;

managing and promoting effective communication among after school, day school program and parents;

providing care giving or tutoring services when need requested; customer service and general office

management.

08/11 06/12 Allentown School District Allentown, PA

Mosser Elementary-“Start Your Day Right” (Grant Funded)

Before School - Program Site Manager

Responsibilities included but not limited to recruiting students, parent communication and general program

oversight; Provided overall direction and guidance to fitness, academic instructors and staff; Managed activity

rotations; Monitored and managed program for compliance with state and district requirements and school

policies; maintained student attendance records.

05/07 10/08 Three Stages Daycare Center Mt. Pocono, PA

Assistant Director/Activities Coordinator

Responsibilities included supervising teacher’s and teacher’s aide’, developing curriculum activities,

coordinating school events, creating billing reports for employees, enrolling new families into the program, and

conducting new hire interviews and trainings. Providing customer service and assisting the director with major

responsibilities and clerical duties.

05/05 09/06

Assistant Director

Responsibilities included supervising teacher’s and teacher’s aide’, creating billing reports for employees,

enrolling new families into the program, and conduct new hire interviews and trainings; providing customer

service and assisting the director with major responsibilities and clerical duties.

04/06 08/07 The Herschlag’s Home Bartonsville, PA

On Call-Sitter

Provided on call weekend child care services in the home for two children ages 3 and 6.

08/05 02/07 The McGibbons’ Home East Stroudsburg, PA

Child Care Provider

Provided child care services in the home for two children ages 2 and 4. Services included picking the children up from daycare

and preschool, assisting with snack, homework, dinner, bath and bedtime.

05/04 05/06 The Suttle’s Home East Stroudsburg, PA

Home School Teacher/Nanny

Provided home schooling along with the Pennsylvania Virtual Charter School (K12 curriculum) for three

young girls in grades 1, 4 and 6 in the areas of Math, Language Arts, History, Phonics and Literature.

Responsible for taking the children to extracurricular events such as drama, swimming, physical education and

dance classes. Provided child care and tended to all the basic needs of the children in the parents' absence.

07/03 05/04 The Growing Tree Day Care and Learning Center Marshall’s Creek, PA

Teachers Aide/After-school Teacher

Assisted full time infant and toddler teachers with evening activities. These included nap time, snack time, and

afternoon play. Provided after school tutoring for students enrolled in the PM school program. Students were

from the Resica, Middle Smithfield, and Smithfield elementary schools.

01/03 05/03 Northampton Community College Monroe Campus Tannersville, PA

Mathematics Tutor

Tutored college students in the elementary, intermediate and college levels of algebra during the Spring 2003

semester.

Education

05/13 Present Grand Canyon University Phoenix, AZ

Degree in Progress

Currently working towards a Bachelor in Early Childhood Education.

08/03 08/10 Northampton Community College Monroe Campus Tannersville, PA

Humanities & Social Sciences/Associate in Arts

Graduated with an Associate in Arts; Completed 10 credits of educational classes and 12 credits of childcare

related which included Introduction to Psychology, Ethics & Morals, Principals of Sociology, Cultural

Anthropology, Child Psychology and Speech Communication.

09/01 06/02 Erasmus Hall Campus H.S. for Business & Technology Brooklyn, NY

H.S. Diploma

Volunteer experience

Junior Achievement Instructor (Allentown, PA) 08/11 – 12/11

Kids Etc. Day Care Center (Brooklyn, NY) 06/97 09/01

Stroudsburg SDA Church Youth Department (Stroudsburg, PA) 01/06 01/07

Pocono Community Church Nursery Program (Mt. Pocono, PA) 01/06 01/08

References

To be furnished upon request.

Contact this candidate