Management Project

JOEL E. DANIELS, PMP, CSM

** ******** **** . *** *******, Texas 78258 (Willing to Relocate)

210-***-**** . ************@*****.***

Collaborative Technology Executive with CIO/COO Acumen

Senior executive with over 25 years of diversified expertise in technology

infrastructure development, data architecture, accounting/finance and

telecommunications. History of multimillion dollar P&L improvements through

creation / implementation of new systems, effective new business

development, and diligent cost control. Proactive team leader with proven

ability to build strong business relationships and leverage managerial /

technical expertise.

Executive Competencies

Program Management Strategic Planning / Execution P&L Management Team

Leadership

New Business Development Post-Acquisition Integration

Change Agent Process Improvements Software-as-a-Service Innovation

Client Relationship Management Cross-Functional Collaboration SLAs

Negotiation

Multi-Million Dollar Project Lifecycle Management People, Process, and

Operations Integration

PROFESSIONAL EXPERIENCE

UDP, San Antonio, Texas . 2002 to present

Premier billing and operational support solutions provider

Vice President and Chief Information Officer (2002 to present)

Direct technology operations, P&L, PMO, and team members; report to the

President / CEO and collaborate on long-term planning. Develop and

implement strategies to maximize system / solution functionality, quality,

security, and customer satisfaction, including management of key initiative

to migrate firm to process- and customer- oriented philosophies.

Major Contributions:

. Designed and developed Data center with infrastructure and procedures

to process more than 3 billion transactions per month.

. Conceived a Microsoft .Net development framework that enables the

integration of our legacy platform as we migrate to Microsoft .Net

architecture.

. Introduced Agile software development life-cycle Methodology which

resulted in a 20% increase in software deliverable quality and

timelines.

. Generated 1-time $2.5M capital investment savings and $750,000 annual

cost reduction by analyzing, eliminating, and subsequently outsourcing

an internal fulfillment process.

. Leveraged technical and business/finance expertise to institute and

manage a product design and development process that delivers software

successfully and on-time.

. Cut data center costs 20% and time-to-market 40% by launching

Virtualization Technologies.

. Improved customer satisfaction 31% in 1 year by spearheading

transition to a customer centric culture.

. Reduced code development time while optimizing integration processes

and data integrity by creating / implementing single data model across

all aspects of firm's top application suite.

. Built strong relationships with key clients; repaired multiple

faltering relationships.

. Enabled firm to earn SSAE 16 Certification; developed new internal

control processes.

JOEL E. DANIELS, PMP, CSM . Page 2 . ************@*****.***

UDP (continued)

Vice President, Information Technology (2001 to 2002)

Managed IT operations and team members. Spearheaded multi-functional

infrastructure, process improvement and organizational transformation

initiatives (in areas such as data management and billing / customer care

applications). Secured advantageous contracts with vendors.

Major Contributions:

. Decreased annual IT maintenance costs 30% by consolidating services

and by obtaining favorable price modifications of vendor agreements.

. Improved long-term competitive outlook by designing and leading a

strategic infrastructure overhaul project; transitioned the firm to

Software as a Service (SaaS) provider.

KPMG CONSULTING, INC., Englewood, Colorado . 2000 to 2001

Global "Big 4" management and technology consultancy.

Consulting Senior Manager, Telecommunications

Managed large mission-critical client engagements, including strategy,

planning, execution, and supervision of staff; effectively coordinated

across organizations and functions. Formed productive relationships with

clients, including new business development.

Major Contributions:

. Achieved a project turnaround on a key element of a client's national

product roll-out (large post-deployment operational initiative, ~ 28

consultants engaged) within 10 days; assumed ownership of struggling

project, implemented robust metrics, oversaw multiple groups

(including internal, client, and off-shore teams), and positioned

project to succeed.

. Improved P&L by identifying and capitalizing on business development

opportunities.

. Directed introduction and ongoing operational management of a $50M

System Conversion Program; met or surpassed all delivery targets.

ICG COMMUNICATIONS, Englewood, Colorado . 1998 to 2000

Prominent telecom solutions enterprise.

Vice President - Customer Care and Billing

Generated and implemented post-acquisition systems integrations. Drove

product launches with VP of Sales; decreased rollout time 25% and

provisioning time 30%. Enabled elimination of 13 different applications and

migration to new $25M internal CRM and Billing solution (ahead of

schedule).

EDUCATION

Bachelor of Science in Accounting

College Misericordia, Dallas, Pennsylvania

Associate of Telecommunications Technology

Associate of Electrical Engineering Technology

Pennsylvania State University, Lake Lehman, Pennsylvania

PROFESSIONAL DEVELOPMENT

Certified Scrum Master - Scrum Alliance

Project Management Professional (PMP) - Project Management Institute (PMI)

Master's Certificate in Applied Project Management - Villanova University

Master's Certificate in Program Management - Villanova University

Daily Inspires, Challenges and Equips team members to deliver exceptional

value. Daily challenges the "we have always done it this way" mentality.

Contact this candidate