Customer Service Sales Representative

Stephanie E. Lennox

*** ******* ****, *******, ** 07666 + C: 973-***-**** +

************@*****.***

HUMAN RESOURCE PROFESSIONAL

Award Winning Service Performance

To obtain a position that will highlight my drive and interpersonal skills

as well as emphasize my ability to learn and commit to my work. My prior

professional experience has prepared me to be hands on, resourceful, and

organized, all with the willingness and capacity to absorb new procedures,

protocols, and projects.

KEY SUCCESSES & ACHIEVEMENTS

. Built over 40 Pharmaceutical Sales Representative teams with a 97%

fill rate

. Received 10 customer service achievement awards

. Diversity and Inclusion committee member, assisted in creating and

implementing Quintiles 1st ever Employee Resource Group program.

AREAS OF EXPERTISE

Project Management + Analytical Problem Solver + Superior Communication

(both written and oral) + Exceptional Customer Service/Satisfaction +

Relationship Building + Planning/Organizing/Executing + Adaptability

PROFESSIONAL EXPERIENCE

Quintiles Inc., Parsippany, NJ SEPTEMBER. 2006 - Current

Human Resources

District Sales Managers + Pharmaceutical Sales Representative + Nurse

Educators + Corporate

. Primarily responsible for full cycle HR Recruiting/Sourcing duties in

an effort to promptly fill open requisitions across multiple skill

sets. Capability to manage multiple projects.

. Responsible for sourcing and contacting qualified candidates.

. Assist with the design, development and implementation of strategic

staffing strategies and tactics enabling management to determine

staffing needs and ensure proper recruitment techniques are being

applied to meet those needs.

. Utilize knowledge of laws concerning recruitment and hiring to ensure

compliance with legal requirements.

. Establish relationships with account representatives from major job

boards, newsprint media, retained search firms, and contingency firms.

. Design targeted selection interview guides. Create customized position

specific technical questions.

. Train, manage and develop temporary employees and interns.

. Deep knowledge of applicant tracking systems and recruiting websites

. Initiate and monitor background checks as well as handle sensitive and

confidential information.

. Create Standard Operating Practices (SOP's)

. Manage spreadsheets, reports, presentations, meetings and project

portals.

. Managed interview schedules, travel and expenses across all projects.

. Vendor management

. Skilled in building excellent rapport with internal and external

customers, as well as team members and other departments. Able to see

the big picture and self motivated in order to deliver on-time project

completion

. Ability to anticipate issues and create systems to streamline

operations, resolve concerns and improve efficiencies

Cingular Business Services., Paramus, NJ JUNE. 2004 -SEPTEMBER. 2005

Company absorbed by AT&T

Telecommunication Manager/Customer Service

. Monitored and spearheaded Customer Account Retention Programs created

based on customer needs.

. Provided exceptional customer service to my internal and external

customers

. Coached, mentored and lead personnel within a technical environment

. As a lead member of the Customer Service Board, assisted in

implementation of a departmental intranet, resulting in greater speed

and access for both the internal staff and outside clients.

Collaborated with programmer to develop content and architecture.

. Present periodic Dashboard Reports on current programs and future

opportunities and client issues.

. Intricately involved in the development of the system that

transitioned Cingular to AT&T business accounts

. Managed client engagement services and solution implementations

. Fostered customer loyalty by ensuring that our customers fully utilize

the value of our solutions and services.

-Trainings And Certifications-

Certified DDI Interview Targeted Selection Trained

AIRS Internet Recruiter Certified/Diversity Recruiter Certified

Computer Skills Include: MS Word, Excel, Access, PowerPoint, Publisher,

EDUCATION

William Paterson University-

Completed 60 credits/Working on receiving Bachelors of Science in Business

Management

Stephanie E. Lennox + C: 973-***-**** + ************@*****.***

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