Customer Service Front Desk

Destiny Drummond -**** Cable Ranch Road, San Antonio, TX 78245 - 314-401-

7818

Experience

**-**-** ** ******* Forest Park Golf Course St. Louis, MO

Server

. Cater local events (golf tournaments, weddings, auctions)

. Prepare and serve drinks

. Cash handling

. Buss dining area

. Breakdown and setup event space

09-05-12 to 04-29-13 Vida Cantina St. Louis, MO

Server

. Serve guests, take orders and prepare drinks

. Cash handling and POS system operation

. Acted as busser and dishwasher at times

02-18-12 to 02-18-13 DoubleTree Hotel at Westport St.

Louis, MO

Front Desk/Night Audit Agent

. Provide guests with great customer service and start the beginning

of the accounting process

. Process transactions and account for the days'

receipts/transactions

. Enter data from reports onto the Daily, file reports, make

reservations, answer the phones, make coffee and take room service

orders

1-17-11 to 9-1-11 Walt Disney World Company Orlando, FL

Cast Member Intern: Hospitality [Guest Services/Front Desk]

. Worked in an extremely fast paced environment; computer experience

(Microsoft Office and OnQ)

. Perform to very high standards (greeting, answering phones, making

reservations, directing and entertaining guests)

. Data entry, filing, auditing and running reports

Education

Previously attended Forest Park Community College

St. Louis, MO

Previously attended Missouri Southern State University

Joplin, MO

B.A Degree in Mass Communication

. Focus in Broadcast Journalism (currently working on B.A)

Summary

. Skilled at learning new concepts quickly, working well under

pressure, and communicating ideas clearly and effectively.

. Strong mass communication skills in all areas including

broadcasting, print journalism, public relations and advertising.

. Demonstrated achiever and team player in my professional and home

environment.

References

Antonio McBee - 314-***-****; Close Friend for 10+ years

Richard Leonard - 636-***-****; Co-Worker/Trainee at the DoubleTree

Sarah Brown - 618-***-****; Co-Worker at Disney

Ronald Hill -- 314-***-****; Close friend for 15+ years

Contact this candidate