Customer Service Manager
Resume:
Amber Marie Bowen Abington, PA 19001
*********@*****.***
SUMMARY OF SKILL SET
o Superb one-on-one interaction with senior management, providing exemplary assistance to reach team goals
o Proficiency in key software applications including Microsoft Office, QuickBooks, Salesforce.com, FileMaker and SAP; experienced in
Windows and OSX
o Paralegal expertise, gained by role as contracts manager in the past three positions held
o Exceptional client relation and customer service skills
o Proven managerial proficiency; utilizing deft leadership, diplomacy and delegation skills, mentoring and leading by example
o Strong applied project management skills, successfully leading team-based and independent projects to completion, within deadlines
and under budget, by exercising a knack for both team and time management
EXPERIENCE
Einstein Healthcare Network Philadelphia, PA
Manager, Executive Office & Board Affairs (Contract position) September 2012 – May 2013
o Managed team of three Executive Assistants, including the Assistant to the CEO
o Administered all board processes, including preparation of board agendas, mailing board packets and all correspondence on behalf of
Chief Executive Officer
o Compiled all board materials and monthly ‘activity reports’ which highlighting news, events and trends about the healthcare industry
o Responsible for annual budget for the Executive Office, setting limits and proposing changes to ensure office meets budgetary
constraints
o Prepared schedules for six boards, thirteen committees and three subcommittees for over 100+ meetings and events throughout the
fiscal year
o Expert event planning and management, including the Annual Meeting and board retreats, as well as assisting the Development
Department in numerous fundraising events
o Fundraised on behalf of the Hospital and Healthsystem Association of Pennsylvania (HAPAC), which contributed to HAPAC reaching
its annual goal of $385,000
Architecture for Humanity San Francisco, CA
Assistant to Managing Director / Associate Development Director September 2010 – October 2011
o Provided executive-level administrative support to Managing Director of one of the Top 5 Fastest Growing Charities (per
charitynavigator.org), while maintaining strict confidentiality and discretion of extremely sensitive information on all aspects of
company business
o Human Resources management: maintenance of employee files and contact lists, tracking and scheduling quarterly and annual
employee reviews with multiple managers, tracking employee merit increases, certified company representative for handling internal
written complaints or sexual harassment issues
o Spearheaded job search for numerous key positions within company, including drafting job descriptions and requirements, posting
to and editing multiple external job search engines and company website, screening resumes, scheduling interviews with executive staff
and drafting offer letters for selected candidate
o Board of Director’s Board Liaison; serving as point-of-contact for communication between board members, maintaining all official
board records and meeting minutes for use during annual external company audits, managing private intranet website and creating all
board packages in advance of quarterly meetings
o Maintained Salesforce.com database of individual, government and corporate donors and company contacts, providing concise
reporting on donation amounts, actionable information and company trends
o Acted as representative and agent for Managing Director, speaking on her behalf in communication with Architecture for Humanity
employees, business partners, major donors, board of directors and financial backers of various Architecture for Humanity programs
o Solely planned all fundraising events and galas, generating thousands in donation dollars for programs in Haiti, New Orleans, and
Sendai, and the organization’s General Support fund
o Continuous maintenance of social media (i.e. Facebook, Twitter, Google +), broadcasting Architecture for Humanity’s programs and
projects
o Selected and managed volunteers for numerous fundraising events and projects throughout the company
o Managed contributions from donors and aided in several marketing campaigns throughout the organization’s fiscal calendar year,
setting and meeting milestones so that further programs could be added to company’s portfolio
Independent Contractor San Francisco, CA
Office Management and Administration January 2010 – September 2010
o Performed various administrative and office management roles for start-up companies, architectural firms and non-profit
organizations
RPX Corporation San Francisco, CA
Personal / Executive Assistant to CEO September 2008 – December 2009
o Fulfilled all administrative duties for CEO of start-up company including heavy calendaring, extensive VIP travel arrangements,
expense reporting, preparing meeting materials and PowerPoint presentations, organizing business meetings and funding initiatives and
all personal tasks as requested by CEO
o Conducted human resources operations; orientation of new hires, employment status updates, employee annual reviews, benefits
administration, PTO accrual, holiday scheduling, facilitation of company-wide office move and planning all corporate events and
internal group activities such as team-building event and annual holiday party
o Administered basic accounting functions for entire company with use of QuickBooks software; accounts receivable and payable,
client account reconciliation, vendor relations, payroll calculation and submission
o Provided IT support as solution-finder/point-person for any technical issues arising from items such as computers or conference
lines, asset management for all major office supplies including computers, printers, fax/scan/copy machines, conferencing telephone
system and audio visual needs for meeting rooms
o Facilitated departmental tasking by administering contractual agreements with specific actionable items
o Database and contact management; co-authored implementation of Salesforce.com, entering and maintaining customer information
and over 2,500 prospective client profiles
SEGA of America, Inc. San Francisco, CA
Executive Assistant / Departmental Office Manager March 2006 – August 2008
o Fulfilled all office management duties such for two major departments; defining and implementing policies and procedures to
ensure smooth and efficient running of the workplace
o Managed administrative duties for Executive Vice-President of Sales & Mobile and Executive Vice-President of Business
Development
o Coordinated and oversaw quarterly internal international sales and marketing conferences, compiled materials and organized
external sales meetings for top accounts, managed operations for all workshops and events to promote company’s portfolio
o Team leader for office relocation of 200+ employees
o Created and maintained PowerPoint presentations for all upcoming video game releases, ensuring clear communication with
principal accounts and executives
Hilton Hotels Corporation Chicago, IL
Executive Assistant November 2003 – March 2006
o Conducted broad range of administrative tasks, including expert management of executive calendars, scheduling, and coordination
of all aspects of travel arrangements
o Singularly responsible for coordinating VIP accommodation for Hilton's 'A' account clients
o Point person between sales representatives from domestic and worldwide hotels and clients from a wide range of markets
o Fielded substantial call volumes to promote more efficient communication of organizational needs
EDUCATION
Tulane University New Orleans, LA
o Bachelor of Arts in English Literature, Minor in History
The American School in London London, England
o High School Diploma
MEMBERSHIPS AND INTERESTS
Member: International Association of Administrative Professionals
Interests: Travel, scuba diving, food, wine and craft beer home-brewing
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