Administrative Assistant Customer Service

Location:

Atlanta, GA

Posted:

October 06, 2013

Contact this candidate

Resume:

**** **** ***** *******, *******, GA *****

Cell: 404-***-****

*********@****.***

Cheryl Anderson

SUMMARY OF QUALIFICATION

. Accomplished professional offering 20 years of experience

coordinating, planning, and supporting daily operational,

administrative, legal and customer service functions.

. Demonstrated capacity to provide comprehensive support for

attorneys, department heads, and management team.

. Adept at developing and maintaining procedures that reduce

redundancy, improve accuracy and efficiency, and achieve

organizational objectives.

. Proficient user of MS Office (Word, Excel, PowerPoint, Access and

Outlook). Type 65 WPM.

PROFESSIONAL EXPERIENCE

Home Diversity 2/2011 to Present

Atlanta, Georgia - Executive Assistant

. Assist with CEO communication by reviewing and formatting

communications (presentations, emails, speeches, reports, Excel

spreadsheets).

. Schedule meetings, and organize and maintain calendars with the

ability to intuitively understand challenges regarding time

constraints and priorities.

. Oversee events, meetings, and working sessions, manage agenda

creation and participation standards, arrange meeting space,

catering, audio-visual equipment and other tools when required and

track completion of deliverables.

. Responsible for all logistics of travel, which include creating

professional itineraries and calendar notifications, verifying all

travel arrangements, managing memberships to airline clubs,

processing expense reports, and ensuring timely and accurate

submission according to expense guidelines where necessary.

. Anticipate and prepare materials needed by for conferences,

correspondence, appointments, meetings, telephone calls, etc.

. Read and route internal and external emails and mail using

appropriate communication method based on situation, urgency, and

message content.

. Transcribe dictation with the ability and comfort to edit grammar

and make substantive changes as appropriate to ensure that the

CEO's message is clear and well written.

. Maintain department directory contact database and email

distribution lists.

. Create and maintain electronic/hard copy filling system for easy

access and retention.

. Answer and screen incoming calls in a professional manner while

providing assistance and obtaining accurate information.

Fulton County DFCS 2009 - 2011

Atlanta, Georgia - Family Assistant Specialist

. Interviewed clients to determine initial or continued eligibility

for public assistance programs.

. Scheduled clients for appointments by written notices and/or

telephone contact.

. Conducted in-depth personal interviews with clients to obtain

pertinent information related to eligibility factors based on

policies and procedures manual.

. Explained programs to each client, emphasizing the laws,

regulations, rights, responsibilities, and reporting requirements.

. Processed applications and/or reviews using appropriate criteria

and policies consistently and according to established guidelines.

. Explained claims process to affected client/vendor and negotiates

repayment plans in accordance with applicable policies/regulations.

The Cochran Firm 2007 - 2008

Birmingham, AL - Legal Secretary/Administrative Assistant

. Provided support to two attorneys in worker's compensation and

personal injury department.

. Ability to anticipate the needs of the division and proactively

bring together appropriate people and resources.

. Organized, sorted, delivered and maintained records of mail

distribution for department.

. Scheduled and coordinated meetings, interviews, appointments,

luncheons, development presentations, events and other similar

activities, which included travel and lodging arrangements and

processed all reimbursements.

. Reviewed, organized and summarized discovery, depositions, medical

records and witness statements.

. Ordered medical files, worker's compensation files and other