Customer Service Life Insurance
Resume:
LAURIE FOX
New York, NY *****
OBJECTIVE: Travel Agent Sabre Expert
EXPERIENCE:
Senior Corporate Travel Agent Temp
Serviced a variety of clients as an experienced Sabre/Apollo corporate agent on long term temp
assignments handling individual and group air, car and hotel reservations both domestically and
internationally. Accounts ranged from financial institutions to media conglomerates, non-profit
organizations and technology firms
7/07- 10/10 WDW/ABC NEWS TRAVEL, New York, NY
Senior Business Travel Consultant
Handled travel requests (blocked and confirmed hotel space) for The Walt Disney World Company
including all divisions of WDW, ABC News, Inc as well as all as Hyperion Publishing for which I
was the dedicated agent (coordinated complex author tours). Worked with a demanding,
challenging and diverse clientele handling group travel for production crews as well as reconciling
accounting reports for on-air reporters. further enhancing both my technical and customer service
skills as a travel professional
(company downsizing led to layoffs)
4/04 - 5/07 EURO LLOYD TRAVEL, New York, NY
Corporate Travel Consultant
Arranged travel for Dresdner Bank onsite in addition to several mid-size financial institutions, law
firms and non-profit organizations. Serviced individuals and groups, handling road shows as well
as negotiated air and hotel contracts for domestic and international destinations
(account acquisition by American Express)
8/99 - 11/03 SEAGATE/ADVANCED TRAVEL MGMT., New York, NY
Senior Corporate Travel Counselor
Coordinated travel for Conde Nast Publications and Neuberger Berman LLC, a demanding
investment banking firm on-site, including air, car and hotel reservations, groups, road shows
(domestic and intl), in addition to assisting in negotiations of air and hotel contracts, ARC
reporting, accounting and related administrative responsibilities included
(company downsizing led to layoffs)
8/96 - 7/99 AMERICAN EXPRESS TRAVEL INC., New York NY
VIP/International Business Travel Counselor
Primarily serviced the VIP and international divisions of New York Life Insurance Company.
Consistently maintained a high level of service, faring and ticketing complex international
itineraries, VIP group hotel bookings and road shows. International and domestic reservations,
ticketing, report reconciliation and documentation and QC functions comprised the majority of
responsibilities
7/93 - 7/96
Corporate Travel Counselor/Key Facilitator
Functioned in all capacities, servicing mid-size corporate accounts from investment banking to law
and publishing firms. Primary responsibilities included reservations, QC, ticketing, and meeting
planning. Served as key facilitator, advising fellow agents of technical and accounting
enhancements
COMPUTER SKILLS:
• Microsoft Office, Sabre/Apollo GDS, Word, Excel, PowerPoint, Outlook
PERSONAL Extensive, including US, Caribbean, South America, Europe, N. Africa,
TRAVEL: Russia, Mid and Near East. Consequent familiarization with destinations
EDUCATION: University of Rochester BA Psychology Senior year, Yale University
Columbia University School of Social Work
REFERENCES: Available Upon Request
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