Customer Service Manager

Thyra “TEE” Slusher

RENO, NV 775-***-**** *****.**@*****.***

OBJECTIVE: To find a position that enables me to utilize my strong communication and organizational skills,

educational background as well as my ability and joy of working well with people and serving the public.

RECOGNIZED QUALIFICATIONS:

Supervisor

Responsible for 24 hour telephone customer service support team of 18 employees including scheduling

Recognized training opportunities for new and veteran employees

Employee and customer solutions and necessary interaction to turnaround unsatisfactory service

Schedule and oversee client installation and training projects

Ability to analyze relevant information in order to make decisions and delegate responsibility while

providing appropriate support and follow-up

Identify creative use of available human, material, and financial resources to achieve organizational

mission and goals

Oversee daily accounting functions including payroll reconciliation using QuickBooks software

Office Manager

Job interviewing, hiring/terminations

Provide ongoing guidance to employees ensuring job descriptions accurately record primary

responsibilities, qualifications, and terms for job roles

Set performance standards for tasks, jobs and roles conducting performance appraisals on a regular

basis, which included assessing how the employee has performed and what can be done to improve in

job

Develop performance improvement plans if employee performance not adequate

Marketing

Ability to use software packages for creating school material, (i. e. memos, forms, employee/student

handbooks, business cards, newsletters etc.)

Research grant and fund raising opportunities for non-profit organizations

Through stakeholder collaboration,seeked to establish radio and television advertising, and other community

resources/events

Computer Knowledge and Operation

Knowledge of most personal computers and windows programs

Capable of assembling and configuring device structures in a computer hardware environment

Knowledgeable in testing software for Hospitality and casino software programs

Customer Service

Provide maximum service in a minimum amount of time with the ability to comprehend and deliver

technical instructions relating to the operation and maintenance of software and hardware

Experience in the hospitality industry, educational environment/schools, tax service; (i.e. PBX,

Reservations, front desk operations, tax preparation, telemarketing, public interaction, public speaking)

Training Skills

Traveled in and out of the United States for classroom training to educate software users on correctly

using hospitality software for hotel operations; including accounts receivable, food and beverage

interfaces, and night auditing procedures

Implement training courses for new and veteran company employees. (i. e. diversity and cultural

differences, time management etc…)

Board President

Supervised the controlled business and affairs of a Charter school including, orders and resolutions of

Governing Board

Presided at all board meetings; executed contracts, where required or permitted by law performing duties

prescribed by Governing Board and/or the Schools’ bylaws.

EMPLOYMENT HISTORY:

PrideHouse Transport (PHT), Sparks, Nevada, Office Manager

March 2009 – May 2013

International Ram Associates (IRAM), Reno, Nevada, Customer Service Assoc.

June 2007 – April 2009

Quintus Marketing LLC, Reno, Nevada, Telemarketing

August 2006 – June 2007

Reno Gazette-Journal, Reno, Nevada, Independent Contractor October

2005 – October 2006

Jackson Hewitt Tax Service, Reno, Nevada, 2 Seasons as a Tax Preparer January

2005 – April 2006

Nevada Leadership Academy Charter School, Sparks, Nevada, Executive Director/Broad President

July 2000 – July 2003

EDUCATION:

B.A; Human Services/Business Management, University of Phoenix, Reno, Nevada

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