Customer Service Manager
Resume:
Krystal R. Harris
[***** Pleasant Colony Drive #*25, Houston, TX. 77065] [979-***-****] [****************@*****.***]
Objective
Seeking a position as an Executive Assistant where it challenges my competence and enhances my
skills, experience, and educational background.
Skills
Directing, Planning, Organizing, and Coordinating Project Developments/Activities from
beginning to end
Scheduling, budgeting, and evaluating project functions
Defining the scope, goals, and deliverables in collaboration with each project assignment
Exercise good judgment, making sound well-informed decisions
Functional Supervision- including estimation of resources, supplies, participants necessary
Customer Service & Relations
Ability to prioritize and execute tasks in a high-pressure environment
Office & Store Management
Word Processing & Typing
Internal Inventory
Advanced Computer Operations
Telephone Reception
Problem Solving
Storing & Retrieving of Electronic Records
Experience
Daniel Jarvis Home Health Agency
Title: Operations Manager/Corporate Compliance Office/Fleet Manager
(11/2004-present)
Job description:
Supervising over 15 employees- ensuring that each person is on task daily
Oversee daily office operations (four offices in select locations)
Order supplies for all patients and offices
Presenting financial documentation, oral and written, to the appropriate agency personnel.
Participating in committees, meetings, training sessions, and seminars that provide
information to help me work more efficiently with various project management processes
Managing and scheduling project assignments appropriately to achieve goals, eliminate
conflicts, and perform associated tasks within their defined specifications
Analyzing budgets for different projects
• Implementing, planning, and evaluating a wide variety of projects to improve the workflow
and workflow management in the agency
Effectively auditing and observing resources such as timesheets, computer equipment usage,
supply orders, and travel requisitions for all departments
Presenting proposals for new or existing special projects that are applied with new policies,
processes and/ or individuals involved
Inputting data patient database
Personal assistant for both of the company owners
Pay expenses
Maintain calendars/schedules/appointments
Coordinate and plan events, conferences, and meetings
Arrange travel (domestic and international) along with itineraries
Read/Review/Edit policies
Interview/Hire/Orientate new staff members
Performing any additional or related duties as assigned
Communicating with all patients and employees on agency changes
Sending emails or making calls to verify system updates, and get all facilities to submit data
in a timely manner
Colonial Belle Nursing Home
Title: Floor Attendant
(04/2002 to 8/2004)
Job description:
Daily grooming, feeding, bathing patients
Charting patient progress
Blue Grass Basket
Title: Morning Shift Manager
(02/2002-5/2004)
Job Description:
Open restaurant
Prepare front house for guest
Serve customers/Customer service
Processing credit card transactions
Training new employees
Education
University of Phoenix
07/2011- 01/2012
General Course Studies
Working towards degree in Business Management
Blinn College
08/2009 – 07/2010
Completed classes working towards degree in Business Management
Bellville High School
Graduated May 2000
Experience with Computer Applications:
Microsoft Office
Scanning to computer
Emailing
Scheduling
Server document management
Committees/Meetings Attended:
Senior Expo Committee
Women’s Mission - Secretary
References
Georgette Kibbe-Herring, RN, Director of Professional Services
Daniel Jarvis Home Health Agency (Professional Reference)
Phone: 979-***-****
Barbara Harris
Mother (Family Reference)
Retired
Phone: 832-***-****
LaRhesa Johnson
Texas A&M University (Church Reference)
Graduate Student Specialist IV
Phone: 979-***-****
Cassie Jordan, RN
St. Joseph Hospital (Community Reference)
Floor Nurse
Phone: 979-***-****
Contact this candidate