Manager Sales

KEITH MARCEAU

**** ***** ***** ***, **** Liberty, OH H: 937-***-**** C: 937-***-**** ********@*****.***

Summary

Seasoned IT Manager well versed in analyzing and mitigating risk and finding cost effective solutions.

Excels in boosting performance and productivity by establishing realistic goals and streamlining tasks.

Highlights

• •

10 years IT Management Active strategic planner

• •

ITIL certified Disaster Recovery & Business

Continuity plan author

• Detailed budgeting and resource

•

management Customer focused

• Strong vendor contract negotiator

Accomplishments

• Saved over $100K annually by renegotiating IT service contracts.

• Cut hardware maintenance contracts by 50% by virtualizing data center.

• Increased core system availability to 99.8% by developing standards and

implementing best practices.

• Doubled internet speed with no additional expenditure.

• Reduced service desk calls by 30% by implementing service desk system and

knowledge base articles.

Experience

2010 – Present

Manager, Information Systems

TRANSPORTATION RESEARCH CENTER INC. East Liberty, OH

Transportation Research Center Inc. is an independent automotive proving ground providing

research and development, and compliance and certification testing for vehicles and components.

• Maintain $1M IT budget

• Renegotiated IT support service contacts to save over $100,000 annually

• Perform all hiring, mentoring, performance evaluations and daily supervision of 5 IT staff

members

• Active participant at strategic planning sessions

• Enforce IT policies, procedures, and standards

• Developed, implemented, and maintain support processes

• Created an IT Disaster Recovery & Business Continuity plan

• Manage vendor relations for all IT projects

• Primary IT liaison with other business units

2002 2010

Network Administrator

TRANSPORTATION RESEARCH CENTER INC. East Liberty, OH

• Implemented new technology to enhance corporate infrastructure including web enabled

cameras, wireless access points, patch management software, and data replication

• Configured and maintained Windows servers including MS Exchange, MS SQL Server, Citrix,

VMWare, NAS & SAN storage, Blackberry Enterprise

• Maintained Cisco network, all hardware and software, as well as VoIP phones spanning

multiple buildings on multiple VLANs

• Maintained computers including desktops, laptops, tablets and servers

• Completed daily/weekly backups for over 3 TB of data

Maintained software compliance by conducting annual audit

•

Keith Marceau

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Experience continued

1999 2002

Siebel/Network Administrator

COMMAND ALKON – Dublin, OH

Command Alkon provides software and hardware solutions for producers of ready mixed concrete,

concrete products, aggregate, asphalt, and cement.

• Implemented Siebel CRM package, performed administration and end user training/support

• Cut sales quoting process time by 50% by developing an automated system

• Maintained computers including desktops, laptops and servers

• Supported and maintained enterprise applications including email, accounting, support and

sales

1997 1999

Independent Consultant

VARIOUS COMPANIES

• Conducted formal presentations and consulting on various CRM applications

• Tested integration of customized programming into base product per customer specifications

• Provided end user technical support and training on CRM applications

• Developed web based support portals

Early Positions

Salesoft, Inc.; Westerville, OH; Customer Support Manager (1994 – 1997)

Insurance Software Packages; Tampa, FL; Manager of Installations (1990 – 1994)

Excellon Photonics; Costa Mesa, CA: Application Engineer (1987 – 1990)

Education

Bachelor of Business Administration, Business Computer Information Systems

University of North Texas – Denton, TX

Certifications

Information Technology Infrastructure Library (ITIL) Foundations v3

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