Customer Service Management

Bennie Bowman

Business Analyst at Waste Management, Inc.

**********@*****.***

Experience

Business Analyst at Waste Management, Inc.

December 2004 - June 2012 (7 years 7 months)

• Utilize department technology to create complex and accurate customer reports on service and costs.

• Analyze customer reports and make recommendations to ensure Waste Management and/or 3rd party

haulers are providing adequate service levels and to assist customers in controlling costs.

• Investigate and resolve issues concerning service level, scheduling, and pricing in order to maintain national

contract compliance and customer satisfaction.

• Simultaneously work on multiple projects with a high degree of speed, efficiency and accuracy.

• Collaborate with National Account Managers and department management in order to create and implement

account specific plans and procedures.

Billing Representative at Waste Management

July 2000 - December 2004 (4 years 6 months)

• Preparing monthly billing invoices for customer accounts.

• Coordinating with local waste disposal districts about pricing.

• Helping managers reorganize problem accounts.

• Assisting customer with setting up waste services at store locations.

• Assisting waste hauling companies with A/R issues.

Data Entry Operator & Workflow Coordinator at Citicorp Diners Club

January 1995 - May 2000 (5 years 5 months)

• Distribution of work to the employees.

• Training of new employees.

• Daily balancing and transmittal of customer’s data.

• Supervising a Sunday staff of approximately 25 employees.

Data Entry Operator/Billing Clerk at Hallmark Mailing Services

August 1991 - January 1995 (3 years 6 months)

• Imputing employee work hours.

• Assembling finished customer invoices for billing.

• Imputing customer’s information regarding services provided and correlating with plant supervisors in

relation to processing incoming stock.

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Skills & Expertise

Excel, Word, Outlook, PowerPoint, Microsoft

Windows XP/7, Reporting & Analysis

Quality Work, Strong Attention to Detail &

Accuracy, Analytical Skills

Problem Solving, Organizational and Prioritization

Skills, Multi Tasking

Excellent Customer Service Skills, Billing, Training

Skills, 10 Key

General Office Administration, AS400 System,

Vantive ERP

Analysis

Sustainability

Variance Analysis

Invoicing

Outlook

Analytical Skills

Microsoft Excel

Management

Education

Computer Learning Center

Computerized Business Systems, 1994 - 1995

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Bennie Bowman

Business Analyst at Waste Management, Inc.

**********@*****.***

Contact Bennie on LinkedIn

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Contact this candidate