Customer Service Project Manager
Resume:
Bradley Niemuth
**********@*****.***
Skills / Equipment
Computer Literate General Office Retail Sales Conflict
Management
Internet Knowledgeable Warehouse/Production Project Management Customer
Service Logistics
Partial Client List:
Nabisco, General Mills, Kraft, Hershey's, M&M Mars, National Beef Council,
Chep Pallets, Parkinson's Disease Foundation, Kauffman Foundation, EAT
Barbecue
Fulfillment Plus 11/2012
- 08/02013
Logistics/Order Fulfillment
Logistics/Warehouse Coordinator
Arranged all logistics for facility (loads were primarily LTL),
determining lowest transportation cost while insuring delivery times
and dates were kept based on customer needs.
Handled identifying of inbound specialty materials (including but not
limited to) antiques and one-of-a kind merchandise. Also had sole
responsibility for outbound fulfillment of all "specialty" accounts.
Shipping and receiving responsibilities (as needed).
Employer Testimonial
To whom it may concern:
I would like to recommend Brad Niemuth as a candidate for position with
your organization. In his position as Logistic/Warehouse Coordinator, Brad
was employed with our company from November 2012 - August 2013.
Brad brought many desirable qualities to this position and was an asset to
our organization during his tenure with our company. He is well organized,
can work independently, and is able to communicate effectively through
multiple departments in order to complete a project.
Brad was always willing to offer his assistance and assist in various
departments when necessary. Based on his knowledge and skill set he would
be an asset to any employer and I recommend him for any position he wishes
to pursue.
Sincerely,
Josh Adkins
Project Manager
Fulfillment Plus
Farmland Foods (through Stivers Staffing)
04/2012 - 11/2012
LTL Freight Tracking
Logistics Tracker
Tracked LTL shipments across U.S. to be sure all appointment times
were honored by drivers as they delivered Farmland Foods products on
routed with up to 10 stops. Contacted carriers for truck locations and
ETA's daily. Notified receivers of any delays.
Bedrock International (through Allied Staffing)
10/2011 - 02/2012
International Logistics Coordinator / Customer Service
Coordinated shipments of granite slabs (countertops and tiles) from
their origin to destination ports, including customs exams which
caused delays, sea to land coordination, vessel to rail transition, rail to
truck transition.
Required constant monitoring as seldom were items shipped exactly on
original departure date, and to provide ETA into destination port (Kansas
City).
Responsible for submitting all International Security Filings
(ISF's).
Ozburn Hessey Logistics (through Staffmark) Third Party Contract logistics
11/2009 - 04/2011
Logistics Coordinator / Customer Service
Scheduled all inbound and outbound truckloads with carriers for each
business day. Created a daily schedule with exact appointment times
for the various carriers to arrive.
Two facilities running simultaneously in the Kansas City area. Had a
company laptop and cell phone, and would travel between the two
facilities.
Sole daily contact between our sites, the client and the all
carriers.
Full responsibility for monitoring inventory of 300,000 in one
facility and up to 150,000 in the other. This included daily, weekly
and monthly perpetual inventory reporting to the client.
Technical Support / Project Management / Customer Service
02/2006 - 08/2009
Worked several temporary assignments through staffing agencies
including Technical Support and Call Centers, while providing primary
care for elderly / ill parent.
Family Features- Mission, KS
04/1998 - 02/2006
Family Features takes the recipes and copy submitted by food manufacturers
and creates a full-page, front-page of the Food section of the newspaper,
including customers' recipes (using their brands) at a much lower rate than
if they simply took out a full-page advertisement on their own. This
carried an implied endorsement from the newspaper.
Production Manager / Project Management / Customer Service
Direct supervision of Production Department, consisting of four very
talented graphic designers, and the Distribution/Support
Department of two employees.
Worked closely with the Sales Department to coordinate strategy.
Served as sole client liaison, working directly with client Brand
Managers.
Supervised entire design and production process, from initial layouts
and proofing through final production and delivery of artwork.
Coordinated delivery efforts to newspaper editors across the country.
Responsible for personnel decisions, performance reviews, preparing
and adhering to the annual operating budget.
Accomplishments
Streamlined internal work flow processes by eliminating unnecessary meeting
time, making creative department more productive and profitable. Net result
was adding almost a full day of billable time for each staff member each
week. This was reflected in the bottom line.
Dramatically reduced the amount of materials used during the production
process by instigating a paperless proofing process, taking advantage of
PDF technology. Worked closely with the USPS to determine more efficient
paper sizes and took advantage of bulk mail rates.
Established in-house printing capabilities, dramatically reducing external
costs. The result of these cost-cutting initiatives saved the company
hundreds of thousands of dollars each year, while improving overall quality
of final product.
Education
DeVry University- Kansas City, MO (one year of Electronics Technician
courses)
Volunteer Work
Volunteer at Metro Lutheran Ministries in the food kitchen, filing,
whatever is needed.
Client Testimonials
Thanks to Brad Niemuth
Brad,
I just wanted to follow up with an email to personally thank you for your
exemplary attitude and accomplishment of always going the extra mile for
Chep. Today is just another example of how, on behalf of the OHL team, you
strive to help us cover loads.
With ALL the respect that is due you,
Bob Fogarty
Operations Representative
Awesome Brad--again so much appreciated to add on a same-day load!
Scott Murray
Brad,
You have always worked to fit everything and kept communication clear. I
really appreciate that so much. I don't have to micromanage your site,
because I saw your execution and hard work take place. Keep up the good
work.
Megan Jordan
Brad,
I typically handle Iowa / Nebraska...
Holy cow, I wish you worked at one of my sites, you are on the ball!
Wallace Pickett
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