Customer Service Quality Control
Resume:
Joan Weimer
Austin,Texas 78727
***********@*****.***
Objective
Seeking a job where I can put my skills to use, and to become a team player
and or leader for the company
Qualification Summary
Training
Customer Service Auditing files
Forecasting future revenue Regulations
Problem Solving Campus View
Microsoft office Cod
Scanning Edconnect
Nslds
Edexpress
Access
Work Experience
04/15/2010-05/20/2013
Lamson Institute
Financial of Aid Director
Customer Service
Responsible for collections on all programs
Responsible for monthly projection rates
Order Pell, draw down all the loans
Balance monthly cash received. Certified VA students
Had a staff of 3 employees. Made sure the monies came in on time.
Enrolling Students and explaining the process of Title IV and out side
funding
Responsible for compliance with government regulations.
Provide technical support and training to school financial aid
administrators
Review weekly reports and assist in correcting deficiencies
Prepare special reports for internal needs.
Perform quality control review functions
Coordinate with accounting office and complete reconciliation activities
05/2009-10/2009
Allied Health Care Professionals
Director of Financial Aid/Corporate Compliance
Customer Service
Responsible for compliance with government regulations
Provide technical support and training to school financial aid
administrators
Review weekly reports and assist in correcting deficiencies
Prepare special reports and studies as required for government agencies
Prepare special reports for internal needs
Perform quality control review functions
Coordinate with accounting office and complete reconciliation activities
Responsible for collections on all programs for 4 schools Responsible for
monthly projection rates
Order Pell, draw down all the loans tracking reports Balance monthly cash
received.
4/2004 - 12/2008 Career Point College, San Antonio, Texas
Director of Financial Aid/Corporate Compliance
Customer Service
Responsible for compliance with government regulations
Provide technical support and training to school financial aid
administrators
Review weekly reports and assist in correcting deficiencies
Prepare special reports and studies as required for government agencies
Prepare special reports for internal needs
Perform quality control review functions
Coordinate with accounting office and complete reconciliation
Balance monthly cash received
Responsible for collections on all programs for 2 schools
Responsible for monthly projection rates
Order Pell, Seog, Perkins, and College work study monies reports
Balance monthly cash received.
Had a staff of 12 employees.
4/2002 - 3/2004 Texas School of Business Friendswood TX,
Director Financial Services
Customer Service
Responsible for compliance with government regulations
Provide technical support and training to school financial aid
administrators
Review weekly reports and assist in correcting deficiencies
Prepare special reports for internal needs
Perform quality control review functions
Coordinate with accounting office and complete reconciliation activities
Responsible for monthly projection rates
Order Pell, Seog, Perkins, and College work study monies
Balance monthly cash received
08/2001-03/2002 Carestaf, Bellaire, TX
Billing Specialist
Responsible for running invoice's
Responsible for logging them into invoice log
Weekly reconciliation of invoice logs to invoices
Manuel invoicing and tracking
Responsible for rebilling and credit memo's
Responsible for end of the month reports
Responsible for quarterly reports
Responsible for checking for double payments and reconciling month end
Responsible for checking for double payments and reconciling quarterly
Contact this candidate