Customer Service High School

Justin Lentini

** ******* **.

Saugus, MA

857-***-****

**********@*****.***

Education

ITT Technical Institute, Woburn, MA

Graduated - 3/2009

Associates of Applied Science in Computer and Electronics Engineering

Technology

St. Dominic Savio Preparatory High School, Boston, MA

Diploma Received 6/2006

Skills/Strengths

. OEM Certified on Smiths Detection, Rapiscan and CEIA security

screening equipment

. Capability to work under minimum supervision

. Available to work non-standard business time, including weekends and

holidays and be on call.

. X-ray experience, troubleshooting electronic systems, electro-

mechanical equipment, and imaging equipment

. Excellent customer service skills

. Motivated self-starter who works well in a group or individual setting

. Professionalism to interact and communicate well with external vendors

and consumers.

. Superb inventory management skills

. Ability to work in a fast-paced environment and ability to multitask

. Careful attention to detail and time management

. Ability to work under stress/pressure to meet deadlines and financial

objectives

. Quick learner, reliable, eager & willing to learn new skills and

technologies and able to work with flexible hours

Experience

Siemens Government Technologies, Boston, MA

February 2012-Present

Field Service Technician II

. Troubleshoot, identify, debug and restore complex Smiths Detection EDS

(Explosive Detection Systems), X-ray baggage, AIT (Advanced Imaging

Technologies) machines and BLS (Bottle Liquid Scanners)

. Provide expert technical support to third party dealers

. Provide the TSA (Transportation Security Administration) with prompt

response times and part orders to minimize downtime of equipment

. Supervise on-site maintenance and performs key preventive repairs

. Setting up and site approval of new equipment

. Maintain new reports of the unit and testing alterations as well as

updating the field organization as changes take place

. Perform radiation surveys on X-ray and AIT scanners in accordance with

federal guidelines

Target, Saugus, MA

August 2009-Present

Guest Service Supervisor

. Direct Supervision of 10+ Team members

. Communicate effectively with store crew members, management and

customers

. Establish professional relationships with customers to build sales

through suggestive selling and promotions

Conway Office Solutions (a Xerox Company), Nashua, NH

March 2010 -February 2012

Field Service Technician

. Perform maintenance, repair, troubleshooting and installation of

digital imaging equipment (Konica Minolta, Xerox MFP's)

. Establish and maintain a professional relationship with each

individual customer

. Repair photocopiers, copiers at the site location. Includes complex

disassembly, cleaning, and replacement of individual parts,

reassembly, testing and adjustment

. Responsible for focusing to the key productivity objectives including

gross calls per day, efficiency rating, response time commitments and

parts costs per call, amongst others

. Maintain a high level of integrity and professionalism

. Experienced on Konica Minolta, Xerox and HP products

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