Customer Service Rep
Resume:
210-***-****•**********@*****.***
Robert C. Lowe
***** ***** *** ***, *** Antonio, TX 78251 •210-***-****• **********@*****.***
Robert C. Lowe
Objective
To obtain a supervisory position within the call center with this company.
Experience
April 2013 - Present
Aerotek San Antonio, Texas
Advocate Rep
Responsible for the confirmation of Medicare clients chronic conditions to ensure continued enrollment
into Care Improvement Plus.
Recently promoted to Tier II Customer Service Resolution.
Sept 2012-Feb 2013
ACS Austin, Texas
Claims Researcher
Responsible for assisting Medicaid providers by researching Medicaid
claims and client eligibility in accordance with Texas Medicaid guidelines as well as
ensuring claims are processed correctly.
Responsible for educating the
provider on how to properly appeal claims that have been denied as well as
research cash payments and all aspects of cash financial dealings with
providers.
Aug 2010 - Sept 2012
Sears Holdings Austin, Texas
Technical Specialist
Responsible for taking calls from client’s nationwide,
troubleshooting issues over the phone to resolve their complaints
regarding their kitchen, laundry and lawn/garden and fitness equipment.
Scheduled service appointments when necessary and up-sell Sears services.
Achieved highest ranking QA score of all technical specialist for the month of December 2011 and
achieved a rank of 2 out of 75 specialists.
Apr 2010-Jul 2010
Electronic Transaction Consultants Austin, Texas
Customer Service Rep
Responsible for taking incoming calls from Texas residents
concerning their TexTag accounts.
Researched accounts to check outstanding balances and assisted in resolving negligent accounts.
Cancelled accounts upon customer or state request.
210-***-****•**********@*****.***
Robert C. Lowe
Military
June 1987 – Aug1991
United States Air Force
Enlisted
At the time of discharge I had earned the rank of E-5 Staff Sergeant.
Awarded the purple heart
References
References are available on request.
Contact this candidate