Manager Quality Assurance

V Vandhana Veerni

Director, Information Technology

**********@*****.***

Summary

Currently the Director of Technology Services at OhioHealth with responsibility for the critical Infrastructure

and Operations of Information Systems. In the current role, Vandhana and her staff partner with the business

and other IT departments to provide Technology services in areas of Architecture design coordination, Server

Infrastructure and hosting, Virtualization, VDI, Storage Maangement Database design and administration, Data

Center operations, Backup management, IT facilities management, Business Continuity and Disaster

Recovery.Focusing on People, Process, and Technology, her group delivers efficient and effective information

technology services, including strategic planning, building relationships and ITIL process ownership.

Responsible for the design,build,run services in the following IT service towers and domains:

- Hosting – Unix, AIX, Linux, AS400, and Wintel services;

-Storage Area Networks (SAN); Backup administration and design;Data Center Operations

- Data Center(s) Facility Management

- Database Design and Administration

- End to End application performance monitoring

- Virtualization (Data Center, Storage, Desktop)

- Strategic Vendor Management

Specialties: Strategic, business oriented IT Leadership; Infrastructure and operations; Emerging technologies

management;E-commerce systems production support, Technical Architecture, Business Transformation,

project management, program management,Quality Assurance and Quality Control, IT Risk and Vulnerability

management, IT Security, ERP systems:PeopleSoft; Processes and standards; ISO 9000;ITIL V2 & V3

(Foundations and Practitioner series) certified

Experience

Director, Technology Services at OhioHealth

June 2011 - Present (2 years 5 months)

• Partner with the business and other IT departments to provide Technology services in areas of

Architecture design coordination, Server Infrastructure and hosting, Virtualization, VDI, Storage

Maangement Database design and administration, Data Center operations, Backup management, IT facilities

management, Business Continuity and Disaster Recovery.

• Lead the effort of evaluating current data center solutions and planning for future paired data center by

conducting a study on best case scenario for OhioHealth – buy Vs build Vs Co-locate Vs modular data

centers.

• Lead the effort to evaluate private cloud architecture for OhioHealth and implement IaaS (Infrastructure as a

Page1

Service).

• Innovate in areas of demand management for the group, building an end of life database for aging

equipment, evaluating multiple technologies and solutions in areas of Infrastructure and Operations.

• Collaborate with Network services for real-time replication, building network architecture and confirming to

Network security and best practices.Collaborate with all areas of business for application development for

business process management using ServiceNow.

• ITIL process ownership for areas of Architecture design coordination, Event Management, Capacity

Management, Service Continuity and Disaster Recovery Management, Configuration Management and

Availability Management.

• Co-lead the effort of VDI across enterprise to promote “follow the user” for a clinical workflow.

• Responsible for function of Technical Management and Enterprise Technical Architecture design

• Annual & staffing forecast & budget planning

• Develop annual training & staffing plans, develop & monitor performance measures.

Chief, Office of Information Technology Services at Ohio EPA

December 2008 - June 2011 (2 years 7 months)

• Lead technology strategy and initiatives critical to achieving agency's vision and mission.

• Lead IT efforts for Ohio EPA, manage multi-disciplined staff & prioritize efforts

• Provide value to the business by providing IT services for agency financial, program, quality and growth

strategic goals.

• Focused on People, Process and Technology while delivering efficient and effective information technology

solutions for flagship Ecommerce Application suite built on Java Enterprise and Oracle 11g environment.

• Lead and implement Agency IT governance framework and guidelines of operation in a federated IT model.

• Tasked by the State of Ohio to lead enterprise approach to cost savings and asset management and sharing.

• At the National level, steering committee member of the Environment IT Leadership Council (EITLC) –

this is a forum of 50 states and 9 tribes Environmental agency CIOs.

• At the National level, lead for US EPA Data Publishing Methods workgroup and built data sharing

guidelines between mutiple state ECommerce systems.

• Serves on the OGRIP council (State of Ohio enterprise GIS implementation forum), Ohio Digital

Government Advisory Board and the Global CIO Value Forum.

• Lead and implement several ITIL disciplines like Incident Management, Problem Management and Change

Management. Service Management and Configuration Management implementations are underway.

• Member of the Multi-Agency Advisory Committee(MAC) for State of Ohio.

• Lead team of highly professional technical managers to support IT operations of the enterprise with core

technology frameworks being Java and Oracle 10g.

• Manage strategic relationship with vendors.

• Responsible for ensuring highest levels of services from Information Technology Services to the business

• Annual & biennium staffing forecast & budget planning for IT at Ohio EPA

• Develop annual training & staffing plans, develop & monitor performance measures.

6 recommendations available upon request

PeopleSoft Technical Architecture Manager & Performance Tuning Manager at State of Ohio

Page2

March 2008 - December 2008 (10 months)

• Manage team of highly professional technical architects to support production and maintenance of the

enterprise PeopleSoft implementation of HCM, Financials, EPM, ELM and CRM suites.

• Manage the relationship with vendors and technology core sets like Oracle, UC4, Quest, PhireSoft,

TumbleWeed, HP,Microsoft .Manage relationship with other service providers within the State of Ohio.

• Responsible for ensuring highest levels of services from OAKS to other agencies in the State of Ohio.

• Single point of contact for other collaborating enterprise projects within the State of Ohio.

• Manage on-site and remote resources responsible for service assurance at OAKS.

• Implemented IT Operational Change Management at OAKS.

• Lead OAKS Application Infrastructure team.

• Manage transition of several operational functions to the Office of Information Technology,State of Ohio.

3 recommendations available upon request

IT Manager at The State of Ohio, BWC

August 2003 - March 2008 (4 years 8 months)

• Manage the utilization of BWC’s project management standards, methodologies & processes to ensure the

quality & effectiveness of BWC’s n-tier web application system & maintenance of web application

development, testing & production environments for the ECommerce system - ohiobwc.com

• Monitor & Evaluate utilization of testing standards, processes & tools (QA Director, QA Run, QA Load,

Track Manage the agency investment in project architecture alternative evaluation, selection &

implementation

• Assign the research of new technology & recommend adoption implementation using .Net framework and

SOA, SOAP and WSDL

• Coordinate production releases; maintain environment backups; coordinate environment infrastructure

software modifications or upgrade implementation (e.g., operating system, IIS, MSDTS, DCOM, service

packs, patches, etc)

• Provide input for annual & biennium staffing forecast & budget & training plans

• Monitor project progress & milestones (e.g., reviews system project plans & documentation) for agency

wide strategic implementations, lead and participate heavily in Enterprise Application Integration

• Orient & train new staff in work functions, shop standards, new application unit standards, policies &

procedures

• Develop & monitor performance measures & service level agreements for unit & customer support.

• Lead the lessons learned effort for the strategic project initiative from an IT division perspective.

7 recommendations available upon request

HRIS Lead Developer and Analyst at Safelite

September 2001 - August 2003 (2 years)

• Perform gap analysis between system requirements and product offerings.

• Participate in requirements gathering and implementation the HRIS system in phases.

Design the physical and logical schema for the transactional Manager Self Service system.

• Responsible for writing code for Panels, Records, Views and People ECode.

• Application DBA troubleshooting database issues,DB maintenance and scheduling and performing backups

Page3

and restores.

• Project management and customization design, analysis and development.

• Budget for time and resources needed to complete the customizations and other user requirements in a

timely fashion.

• Design and develop interfaces from ADP Enterprise to SHPS (benefits outsource), Strong (401 K

outsource), IBM Crossworlds, Third party recruiters, Safelite’s dot com sites, LDAP and SSO and other

functional systems

3 recommendations available upon request

Senior Software Engineer at ADC Telecommunications

April 1999 - August 2001 (2 years 5 months)

Design and Development of web user interface, character, graphics and web based user interfaces with Unix,

C and Oracle 8i.

Design and implementation of migration from legacy DBMS (ODIN) to Oracle

My team members knew me as the “Oracle Lady”.

Analysis and Design of new features in new generics of the software suite

Systems test of various generics of the product. Includes user acceptance testing and ready to ship criteria

ascertainment.

Process Owner for the Software Development Process. This is an additional responsibility and includes

designing and implementing the software development process for ISO 9000 certification. Quality Lead

involved in internal audits and reporting find.

SQL DBA at CompuServe

October 1998 - March 1999 (6 months)

Database Administration, development of data model, documentation of logical model of data, database

design, database implementation and development of procedures and in-built business logic for a pro-active

environment both in pre-production, Quality Engineering and Production servers. Also involved in Code

Review and maintenance of code written in Visual C++ 5.0.

Systems Analyst at Ramco Systems Corporation

1995 - 1998 (3 years)

Analysis, Design, Coding and implementation of more than 53 screen capsules of the Ramco Marshal -

HRMP module. This module is one of the prime modules of the Ramco Marshal ERP suite. Performed

additional tasks like coordinating project completion and quality assurance . Performance Tuning in SQL

Server 6.5 and conducting code reviews and code walkthroughs. Expertise in Configuration Management.

Support to implementation of Ramco Marshal HRMP 3.0 in India and abroad.

3 recommendations available upon request

Marketing Executive at Computer Point

1993 - 1993 (less than a year)

Intership position - learned the basics of marketing and decided I would be a misfit for sales and marketing.

Page4

Languages

Tamil (Native or bilingual proficiency)

Kannada (Limited working proficiency)

Telugu (Full professional proficiency)

English (Native or bilingual proficiency)

Hindi (Native or bilingual proficiency)

Skills & Expertise

IT Strategy

IT Transformation

Business Process management

Web Applications

Technical Architecture

Program Management

Project Management

Quality Assurance

Software Project Management

ITIL Certified

ITIL Service Strategy

Business Continuity Planning

Disaster Recovery

Data Center

Data Analytic

E-commerce

.NET

Java

Service Oriented Architecture Design

Iso 9000

SDLC

Vendor Management

Integration

Process Improvement

Virtualization

IT Service Management

Oracle

Change Management

ERP

Infrastructure

Technical Leadership

Healthcare Information Technology

Government

Insurance

Retail

Datacenter Virtualization

Data Analytics

Business Continuity

Page5

IT Operations

IT Management

Project Planning

ITIL

Software Development

Management

Microsoft SQL Server

Databases

Team Leadership

Governance

Business Process Management

Servers

Publications

Tales from India: Character Counts

Guardian Angel Publishing April 2009

Authors: V Vandhana Veerni

Education

University of Madras

Master of Computer Applications (M.C.A.), Computer Science, 1990 - 1996

Aptech Computer Education

Higher Diploma in Software Engineering, Computer Software Engineering, 1993 - 1995

Anna Adarsh Matric Hr Sec School

GED, Physics, Chemistry, Mathematics and Biology, 1988 - 1990

VIjayantha

Grade school, GED, 1978 - 1988

Honors and Awards

Duke of Edinborough - Gold standard for all-round excellence - 1990

Outstanding Student of the Year - 1993

President, Student's council - 1993

Interests

Technical Architecture, Emerging technology, ITIL, Quality Assurance, Process Governance, Music, Children's

story writing

Page6

V Vandhana Veerni

Director, Information Technology

**********@*****.***

22 people have recommended V Vandhana

"Vandhana is a great mentor, leader, and manager. She is always thoughtful about how to best achieve the

organization's goals and then puts her all into achieving them. Vandhana brings out the best in her staff as

well."

Louwana Tortora, Service Assurance Manager, Ohio EPA, reported to V Vandhana at Ohio EPA

"Vandhana was easy to work with and a thoughtful mananger. She was interested in providing sound

solutions for our customers and in advancing our capabilities to continuely provide improved service."

Steve Tortora, Mgr Programming & Analysis, Ohio EPA, reported to V Vandhana at Ohio EPA

"Vandhana is a very responsive and is very forward thinking. Looking at different emerging technologies to

see what will assist EPA to grow and provide the best potential for the lowest cost."

Terry Galentine Sr, Program Analyst 3/SharePoint Engineer, State of Ohio, worked indirectly for V

Vandhana at Ohio EPA

"I have been fortunate to work with Vandhana starting from her years as an IT supervisor to her current role

as CIO. Vandhana's excellent grasp of technology is only matched by her people and diplomatic skills. She is

not afraid to ask questions and works hard to come up with innovative solutions for her customers. I am

happy to recommend Vandhana to any senior management role."

Rajeshwer Subramanian, Chief of Business Process & IT Audit, Ohio Office of Budget &

Management, worked with V Vandhana at Ohio EPA

"Vandhana is a strategic thinker and planner and seems equally talented and able to effectively implement

strategies and plans at an organizational level. She has been able to quickly establish credibility and personal

relationships with senior business leadership, who in turn have given her the executive support she needs to

make impactful changes to the status quo. She has high expectations of her IT staff, but gives them the

support, resources and mentorship they need to get their jobs done. Overall she is moving the IT organization

closer to a culture of personal responsibility and accountability for results. At the enterprise (State) level, she

is an active participant and contributor in the state's CIO advisory council. It is a priviledge and pleasure to

work with her as a Gartner client."

Ed Yeager, Account Executive - Public Sector, Gartner, Inc., was a consultant or contractor to V

Vandhana at Ohio EPA

Page7

"I've had the pleasure of working with Vandhana in the State's Multi-Agency CIO Advisory Council. She is a

go-getter, with a focus on team-building and value creation for her customers. We are currently exploring a

state strategy based on her cost-savings approach to asset management at OhioEPA."

Sam Orth, State Chief Information Officer, Assistant Director Department of Administrative

Services, State of Ohio, worked with V Vandhana at Ohio EPA

"Vandhana is a talented and versatile technologist and manager. I only have the highest regard for her work

and knowledge. She has terrific work ethic and is able to jump in quickly and make a difference. September

29, 2008"

Darlene Wells, Deputy Director, Executive Program Manager, State of Ohio, managed V Vandhana

indirectly at State of Ohio

"Vandhana currently reports to me. She was hired as a technical architecture manager at Ohio Administrative

Knowledge System(OAKS). OAKS is a statewide ERP(PeopleSoft) implementation serving over 70,000

employees, vendors and citizen of the state of Ohio. She plays a major role to ensure operational stability and

I am very pleased with the quality of her work. She is organized, detailed-oriented and she gets the job done.

Vandhana brings exceptional communication and leadership skills, and she is a great team player. She takes

customer satisfaction seriously and her ability to deliver service is invigorating. I would highly recommend

her for any senior IT position that she may seek. Yes, she is great!"

Jacob Waah, Deputy Director, IT Enterprise Infrastructure, The State of Ohio, managed V Vandhana at

State of Ohio

"Vandhana was hired to the lead technical architecture manager role working for the Deputy Director over the

Infrastructure for OAKS, one of the largest statewide PeopleSoft Finance, HCM, and EPM implementations.

While not having a significant PeopleSoft background prior to this position, Vandhana has quickly gained

knowledge of PeopleSoft. However, even more importantly, she leveraged her strong ITIL background and

has brought structure and methodology to the organization. Her attention to detail and her communication

skills are very strong and she is well positioned to continue towards more elevated IT positions."

Rogers Brewbaker, Strategic Technical Architect, West Washington Inc., worked directly with V

Vandhana at State of Ohio

"Vandhana is one of the most capable managers that I have meet. She knows what she wants to accomplish

and will work diligently to get there. She spends a lot of time in understanding a problem as well as

mentoring and teaching her staff. I am proud to have worked along side Vandhana."

Jeff Adkins, SOA Evangelist/ICC Integration Architect, Bureau of Workers Compensation, worked with

V Vandhana at The State of Ohio, BWC

"Vandhana is a hard worker and a passionate proponent of quality assurance and management. I got to work

closely with Vandhana when she lead a team of peers in coming up with leadership principles to follow. She

also lead the testing team and managed the test environments diligently. She is a go-to person for quality

Page8

related initiatves."

Rajeshwer Subramanian, Integration Competency Center Manager, Ohio Bureau of Workers'

Compensation, managed V Vandhana indirectly at The State of Ohio, BWC

"Vandhana is very intelligent and detail oriented. She has an ability to understand new concepts or issues

quickly and thoroughly. She was the person to go to for answers. Her personality makes her easy to work

with. She maintians high expectations of herself and those she works with."

Janet Mihalopoulos, CDMP, Data Adminstration Manager, Bureau of Workers' Compensation, worked

with V Vandhana at The State of Ohio, BWC

"The senior IT leadership team at BWC was universal in their reconigition of Vandhana (aka "TripleV") as an

outstanding IT professional. As part of her responsibilities, she was instrumental in establishing process

templates and documentation guidlines for building quality assurance into the application development

process and for making sure that applications were transitioned gracefully from development into production.

Vandhana is a tireless worker and makes extra efforts to stay abreast of new technologies and concepts in the

Information Technology field. I'm sure she will be a valuable asset to any organization she may choose to

engage with."

Ed Yeager, Account Executive, Gartner, was a consultant or contractor to V Vandhana at The State of

Ohio, BWC

"I worked closely with Vandhana at the State of Ohio-BWC. She is extremely intelligent, detail-oriented, and

conscientious. I would recommend her for any senior-level IT management position."

Lynne Niederkorn, Manager - Database Administration, State of Ohio - BWC, worked with V Vandhana

at The State of Ohio, BWC

"Vandhana is a "Goto" Manager with a solid track record and a drive to accomplish the critical projects and

deliver results. Very bright, with technical capbility to do deep dives as needed and a strong foundation of

management capability, team building and leadership."

Leo Genders, Chief Information Officer, BWC, managed V Vandhana indirectly at The State of Ohio

"Vandhana is very detailed oriented, which is perfect for her role as a quality assurance manager. She works

well with the project teams to ensure that a high quality product is delivered."

Daniel Gray, Consultant, Ohio Bureau of Workers Compensation, worked with V Vandhana at The State

of Ohio

"Vandhana was friendly, professional, and efficient at Safelite. She worked well with multiple projects and

under deadlines."

Angela Gann, Web Applications Tester, Safelite Group, worked directly with V Vandhana at Safelite

Page9

"Vandhana and I worked together on number of IT projects at Safellite Glass Corp. She is a talented and

careful associate with a terrific ability to work with people... I would recommend her to any potential

employer."

Dee Holleran, Marketing manager, Safelite Group, worked with V Vandhana at Safelite

"Outstanding person to work with. Great knowledge and always there for you

Mike Storm, Benefits Director, Safelite AutoGlass, worked directly with V Vandhana at Safelite

"Vandana was an integral part of my HRIS product development team at Ramco. I always found her to be

enthusiastic, eager to learn and willing to work hard. She worked on the core module of Employee Personal

Profile, and was able to work in an iterative manner affording feature introduction at rapid pace, and yet

maintained schedule. It was a pleasure to know her and work with her."

Anand Kalidass, General Manager, Ramco Systems, managed V Vandhana at Ramco Systems

Corporation

"I met with Vandhana when I joined Ramco US in the capacity of Director - Projects and managed her for

some time. Vandhana was already working on one of the projects as a Business Analyst and Technical

Consultant handling HR & Payroll areas. I was impressed with her domain knowledge, drive to excel,

communication skills and her ability to be a good team player. Over the years, I have seen her evolve as a

complete IT professional building business skills in addition to her functional and technical skills. I would

recommend her to anyone looking to hire her."

Shekhar Joglekar, Director - Projects, Ramco Systems Corporation, managed V Vandhana indirectly at

Ramco Systems Corporation

"V Vandhana is a tech savvy person with a great attitude and short learning curve. Very professional and

meticulous at work."

Sathyanarayana TMS, Group Manager - REPS, RAMCO SYSTEMS LTD, managed V Vandhana

indirectly at Ramco Systems Corporation

Contact V Vandhana on LinkedIn

Page10

Contact this candidate