Customer Service Administrative Assistant

Jozette Louis

**** **** ***** **. *** **, Pompano Beach, Fl 33069 ● Cell: 954-***-**** ● *********@*****.***

Professional Summary

Meticulous team player that is excellent at juggling multiple tasks and working under pressure. Broad industry experience includes

Education, Medical, and Retail Sales. Seeking a challenging position that enables team success and career advancement.

Skills

● Basic computer knowledge ● Strong customer service orientation ● Committed to team success

● Front Office Skills ● Written and verbal communication skills ● High level of accuracy

● Active listening skills ● Time Management Skills ● Data entry and filing.

● Professional Phone Etiquette ● QuickBooks experience ● Cash handling

● Type 30/35 WPM ● Detail orientated ● Multi tasking

Work History

Nov. 2008 – Present

Assistant Office Manager

JFK Tutoring Services, Inc. Oakland Park, FL

• Serving as first point of contact for all clients and prospects who contact our office via phone or walk ins

• Greeting all clients, employees, and visitors who enter the office and ensuring their needs are immediately met

• Administered Consultations and Evaluations

• Answers incoming telephone calls, transferring calls, responding to inquiries and/or taking messages.

• Performs general clerical functions (e.g. scheduling, copying, faxing, data entry, filing, etc.) for the purpose of supporting office

operations.

• Maintains inventory of supplies and materials (e.g. forms, office supplies, etc.) for the purpose of ensuring items’ availability.

• Providing information about our services and products in person or via phone and/or directs inquiries to appropriate personnel

• Overseeing the daily opening and closing procedures, including the cleaning of the reception area and individual classrooms (surfaces

wiped, floors swept/mopped, garbage disposed, magazines/books/tutoring materials organized, etc.).

Receptionist Administrative Assistant July 2012 Sept. 2013

Kids Therapy Works Oakland Park, FL

• Welcome patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.

Answer the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.

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Responsible for keeping the reception area clean and organized.

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Register new patients and updated existing patient demographics by collecting patient detailed information including personal

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and financial information

Facilitates patients’ arrival, being aware of delays, and communicating with patients and clinical staff responds to patients,

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prospective patients, and visitor inquires in a courteous manner.

Keep medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office

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equipment.

Completing and submitting insurance claims

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Verifying patient insurance

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Updating and organizing medical records, including electronic health records.

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Preparing employee payroll records.

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Education

Pursuing Bachelors in Accounting Aug. 2011 – Current

Florida Atlantic University Expected Graduation 2015

Boca Raton, Fl

• Completed course work in Accounting 1&2, Finance, and Statistics

• Completed advanced customer service training

• 3.2 GPA

Reference; Available upon request

Contact this candidate