Data Entry Assistant

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**************@*****.***

SUMMARY OF QUALIFICATIONS

Diligent, detail oriented Administrative and Office Assistant

knowledgeable in all office functions with a solid background in customer

service and office support. Skilled at developing forms and procedures

while being able to multi-task in fast-paced environments demanding

strong organizational, technical, and interpersonal skills. Proven

ability to support executives, managers and office personnel. Qualified

professionally with vast experience in data entry and completing projects

within time and budget constraints. Able to work in a multidisciplinary

group.

EMPLOYMENT

EAM ADMINISTIVE ASSISTANT - Energy Transfer, LLC October 1, 2012 -

May 10, 2013

. Training module design using Infor EPAK software

. Create reports using SQL Server Reporting services.

. Data migration

. Assist with creating and maintaining Reports using Cognos 8.4

. Enter data into EAM Database

. Update and track changes in data

. Maintain accuracy, confidentiality, and integrity of data

DATABASE ADMINISTRATOR - USAMITC Fort Sam Houston October 12, 2011 -

September 31, 2012

. Owning and tracking database related incidents and requests

. Fulfilling requests and resolving database incidents within USAMITC

. Performing database backups, maintenance, monitoring on a daily basis

to ensure service related issues are identified and resolved

. Responding to database related alerts and escalations and working with

database engineering to come up with strategic solutions to recurring

problems

. Developing metrics, statistics, reports, and documentation in regards

to software, hardware, and infrastructure of VNC equipment

. Creating reports using SQL coding and Microsoft AccessServer

TIER 1 TECHNICAL SUPPORT - Pace for AT&T U-verse August 8, 2011 -

October 8, 2011

. Process inbound calls only

. Help customers troubleshoot issues with their home phone, internet,

and cable

CUSTOMER SUPPORT COORDINATOR - Aviat Networks November 4, 2010 -

March 4 2011

. Determined warranty status from shipping details using web based

Internal Reporting systems

. Generated Quotations and Return Material authorization numbers for

repairs using Clarify Interface

. Ensured adequate Cash In Advance or Purchase Orders are supplied

. Liaising with vendors to arrange repair and return of 3rd party

equipment

. Coordinated with Technical Assistance team regarding relevant customer

technical issues

. Provided support to the RMA team

. Implemented each customer's specific and contractual requirements

. Dealing with Americas, International and internal customers' queries

via fax, telephone, e-mail

. Managed invoicing, collections, and credit

. Provided information and support to the Global Repair RMA Manager

and/or San Antonio RMA Supervisor for any other requirements as and

when required

DATA ENTRY CLERK - Green Metals Inc. - Toyota Supplier April 12,

2010 - August 6, 2010

. Heavy data entry and running reports for management on a daily basis

using Access

DIRECTORY ASSISTANT AGENT - KGB November 2009 - February

2010

. Assist customer with 411 information

REGISTRAR/OFFICE ASSISTANT - Dunhill Staffing May 2007 -

February 2010

. Designed and built Access database that required over 200 specific SQL

codes/expressions and supported 100,000+ active and retired employees

. Created reports using SQL Server Reporting services.

. Combined database with Excel to automate spreadsheet development.

. Achieved a 99% uptime through self-taught troubleshooting of various

interface devices.

. Registered clients and vendors for multiple conventions throughout the

San Antonio

. Provided administrative support to executives, managers, and employees

for multiple companies

. Created, maintained spreadsheets, databases, and client files for

multiple companies

SUBMISSIONS SPECIALIST - USAA June 2006 -

December 2006

. Data entry of Life Insurance information

OFFICE ASSISTANT - City of San Antonio (SAMHD) June 2002 -

February 2006

. Increased productivity through superior client interaction allowing

staff to evaluate more clients

. Document client data in computer system

. Created and maintained spreadsheets of WIC client information

. Data entry and records management for multiple City of San Antonio

Departments

. Performed filing, faxing, copying, and word processing

ADMINISTRATIVE ASSISTANT - A&E Signature Service/Wards March 1999 -

February 2002

. Provided Administrative Support for Operations Manager

. Supported over 100 call center representatives.

. Data entry of daily sales of service contracts

. Created and maintained warranty sales spreadsheets and databases

. Event planning including yearly celebrations and holiday parties

. Scheduled, greeted clients and customers, answered telephones,

purchased supplies, and maintained mail system

EDUCATION and CERTIFICATIONS

Bachelor of Science: Information Systems

Database Development and Management

Strayer University

Graduation: December 2011

CompTIA Security + Certification

February 3, 2012

Associates Degree of Applied Science in Microsoft Office Software and

Procedures

St. Philip's College

Graduation: June 1998

LaJuania McFadden

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