Customer Service Manager

Keita A. Pratt

**********@*****.*** / Phone: 281-***-****

[pic]Resource expert and problem solver with 10 years' experience in

Logistics, Warehousing, Supply, Shipping and Receiving, Inventory Planning

and Control, and Distribution. Comprehensive experience in the development

of operational plans, policies, and procedures necessary to provide support

in the areas of inventory management, storage management, cataloging and

property utilization. Recommends and coordinates the logistics support

structure to perform the logistics functions of the project. Analyzes work

processes and develops metrics for measurement of performance. Sustains a

professional appearance in fast-paced environments.

. Customer Service

. Distribution

. Inventory Planning and Control

. Materials Control

. MS Office

. Qualified Forklift Operator

. Personnel Supervision

. Supply / Shipping & Receiving

. Time Management

. Warehousing

Professional Profile

. Possess vast experience in logistics, supply, inventory, stock, storage,

and facility requirements.

. Accomplished in developing effective processes and directing complex

logistics functions for multimillion-dollar projects.

. Excels at coordinating tasks of numerous internal divisions and external

agencies to ensure rapid, accurate delivery of materials and resources.

. Advanced expertise in reviewing invoices and shipping manifests to ensure

full compliance with local and national regulations.

. Provides solutions and answers to complex and unique logistic situations

involving storage, manipulation, movement, and control.

. Excellent understanding of the principle of performance evaluation and

prediction to improve product and systems safety, reliability, and

maintainability.

. Combines solid leadership and team-building expertise to train, motivate,

mentor and supervise highly productive personnel.

. Experienced in executing cost saving and energy saving

techniques/measures and modifications to achieve substantial reduction in

expenditures and work within budget.

Professional Experience

OI Analytical - College Station, Texas

Feb 2013 - Present

Shipping Clerk

. Enters data in the Site-Line and In-Site database systems, the UPS /

FedEx online shipping software and HAZMAT shipping software.

. Verifies quantity and product type for all orders, along with Identify

errors on packing lists and corrected them prior to being shipped.

. Prepares sales orders: Verifies product number to sales order line item,

pulls correct quantities of products for order compilation, packages

items for shipment, verifies and affixes proper shipping documents for

Domestic and International shipments and other labeling as required for

specific products.

. Notifies consignee of shipment arrival and coordinates shipment

information to other offices and agents.

. Interfaces with Sales, Production Supervisors and Purchasing with any

problems that may arise with shipments of products.

. Monitor the supply of packaging materials and requisition additional

supplies as required.

. Ensure the accuracy of all shipping documents by strict adherence to

standard operating procedures.

DynCorp International - FOB Dwyer, Afghanistan

Sep 2010 - Oct 2012

Materials Warehouse Manager

. Maintain documented procedures to define Receiving, Material Movement and

Storage, Issue, and Shipping roles and responsibilities.

. Maintain data in compliance with DynMRO system records for timeliness and

accuracy of Inventory, Receiving and Shipping.

. Analyze and correct issues related to storage quantities and shipped

material.

. Monitor inventory Authorized Stockage Level (ASL); Prescribed Load List

(PLL) for six different sites on a weekly basis and correct or report to

the responsible Manager when discrepancies occur.

. Conduct capacity management and analysis of workloads.

. Perform identification and elimination of waste in all Warehouse

operations.

. Provide vision and direction to work group and drive training to Lean

Material flow practices.

. Ensure optimal inventory levels of commodities are maintained; reduce

overstocked materials.

. Identify and employ strategies to effectively increase inventory turns.

. Responsible for managing employee training record completion and status.

. Drive continuous improvement of DynMRO system with processes and working

closely with the departments on planning and management of their

materials.

. Responsible and accountable for Cycle Counts of required locations per

schedules.

DynCorp International - FOB Dwyer, Afghanistan

Jul 2010 - Sep 2010

Materials Control Supervisor

. Ensured proper personnel were in place to support and perform needs of

the mission.

. Planned, organized and implemented inventory operation and procedures;

supervised physical inventory counts; analyzed operational data and

reports to ascertain degree of conformity with established policies.

. Reviewed daily inventory activity; maintained accurate inventory master

files; LOGCAP IV Catalog numbers and parts as needed.

. Maintained adequate levels of inventory stock for all trades.

. Reviewed receiving records, maintained receiving records and property

items in DynMRO.

. Managed material documents, issues, turn-in and discrepancies.

. Maintained material safety data sheets (MSDS) files in an up-to data

status.

. Enforced the appropriate documentation with each employee on published

documents, SOPs, Army Regulations, DA Pamphlets, DCP Procedures and

processes, etc.

. Practiced, monitored and managed customer service.

AAFES - Camp Taji, Iraq

Feb 2006 - Jul 2010

Warehouse Manager (PX/BX Warehouse)

. Responsible for completing monthly inventories of the warehouse and

container yard.

. Coordinated with security to receive incoming and outgoing deliveries.

. Received merchandise; ensured materials / trucks were intact prior to

offloading shipments.

. Supervised and trained a crew of 14 Local Nationals.

. Handled all claims for damaged and lost merchandise.

. Retrieved and updated programs on the computer systems used to receive

and order merchandise.

. Managed monthly safety and health meetings.

. Coordinated Transportation Movement Requests (TMRs), for all AAFES

shipments on Camp.

AAFES - Camp Taji, Iraq

Nov 2004 - Feb 2006

Warehouseman / Office Clerk (Distributions Center)

. Volunteered to assist in opening a distribution center at Camp Cooke,

Taji, Iraq.

. Responsible for $16,000,000 in inventory counted quarterly by staff of

four LNs and myself.

. Responsible for verifying and correcting all discrepancies of warehoused

merchandise before shipment to our AAFES stores.

. Kept accurate records of on hand inventories to facilitate easier

ordering and shipping for the stores in the field and the distribution

center.

. Communicated all discrepancies and actions taken to the Senior Logistics

Manager via teleconferences.

. Established an open line of communication with all Team Leaders

throughout Iraq to keep the supply chain moving and not in stocks to a

minimum.

. Archived all monthly reports for future references.

AAFES - Newport News, VA

Jun 2002 - Nov 2004

Material Handler II (Distribution Center)

. Reviewed manifests, packing lists, and other documentation to ensure

material was correctly addressed, labeled, and correct number of boxes

were received.

. Segregated and staged material based on final disposition (i.e. packing,

stock, or cross dock).

. Loaded material onto pallets; shrink wrapped; prepared documents; loaded

trailers; prepared manifest for shipment.

. Uploaded/offloaded trucks by hand or by using MHE (i.e. forklifts, pallet

jacks).

. Updated receiving database from manifests and packing lists.

[pic]

Education: Diploma Menchville High School- September 1998 to June 2002

Certified:

. Hazmat: Dangerous Good by Air and Hazardous Materials by Ground, DOT,

IATA.

. OSHA 30-hour Course

Contact this candidate