Manager Customer Service

Magda K. Abdel Malek

**** ***** **., **********, ** 60193

630-***-**** *********@*****.***

Qualifications

Being an executive assistant for 15 years reporting to CEOs and other top executives.

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Dedicate to make the lives of busy executives easier, prepare well-researched and accurate

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documents; manage busy calendars; and efficiently handle daily office tasks.

Proficient user of MS Office (Word, Excel, PowerPoint, Access and Outlook).

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B.A. of Arts French Department, Ain Shams University, Cairo, Egypt 1988

Languages

Excellent command of spoken and written: English, French, Arabic

Professional Experience

Montazah Co. for Tourism & Investment August 2012 - July 2013

Executive Assistant to Managing director

- Provided administrative and business support to the CEO.

- Maintained CEO’s calendar, plan, schedule meetings and travel.

- Improved office efficiency by implementing color-coded, filing system and introduced additional time-saving measures.

- Enhanced communication between manufacturing department and executive team, fostered a sense of teamwork and

collaboration

Family and Child Rights Program April 2011 - August 2012

Program Director Office Manager,

Project funded by the European Committee

- Provide executive level administrative support to the Program Director

- Liaison between all impact departments to ensure proper communications and reporting practices

- Plan and coordinate Special events and meeting

- Organize the details of travel arrangements, corporate agendas & itineraries

- Process monthly expense report

- Coordinate and maintain daily attendance and annual vacation records

Environmental Quality International (EQI) April 2010 – December 2010

Executive Assistant to the Chairman,

Prepare correspondence, reports, and materials for presentations. Set up President’s travel arrangements. Maintain

Presidents calendar. Set up and coordinate meetings and conferences. Answer telephones, E-mails. Maintain hard copy

American Women’s Association of Cairo March 2006 - April 2010

Office Manager

VIP events Coordinator, Budget Controller, Preparing all activities, meetings and the monthly Newsletter, all Secretarial

duties. Prepare Monthly and Annual Reports

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Heliopolis Televideo Clinic

Office Manager September 2000 –June 2005

Data Entry and Customer Service

Heliopolis American International School

Student Affairs & Public Relations October 1999 – April 2000

Responsible for all Students files, Meeting with the newcomers’ parents, solving any problem they have.

United Bank of Egypt

Executive Secretary to the General Manager Capital Market February 1997- November 1998

Responsible for all documents: regarding the Capital Market, Preparing the Board Meeting, Minutes, maintaining and

preparing correspondences, Travel arrangement.

Bank of America

Secretary to the Credit International Division May 1992 – May 1994

All Secretarial work: Maintaining files regarding 46 Countries all over the World, documents, annual reports,

correspondences. Prepare Annual and Monthly Reports, faxes, outgoing & incoming correspondences.

Liberian Embassy

Secretary and Receptionist August 1989 – March 1992

All secretarial work, some translation from Arabic and French to English

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