Customer Service Representative
Resume:
L ON I KWAN
l a i l ab9yjw@r.postjobfree.com
th
San Francisco, California 94116 415-***-****
SUMMARY :
To obtain a supportive roll to a high position executive offering a versatile range of office management skills. Utilizing a wide range
of administrative programs with high proficiency to accomplish the tasks at hand. Efficient planner and problem solver who can
easily adapt to changes that may arise. Ability to multitask as well as prioritize deadlines without compromising quality of the
work.
KEY SKILLS: Office Management Front Desk Reception
Events Coordinator File Management/Database
Calendaring Travel Coordinator
Executive Support Spreadsheet/Reports
PROGRAMS: MS Word, Excel, Power Point Harvard Graphics
MS Outlook, Access Oracle Database
Windows Social Media Site Operations
EXPER IENCE:
White Cap Construction Supplies – San Francisco, CA 2011
Customer Service/Inside Sales Representative
• Process orders, returns, custom orders and order management with customers via email and by telephone.
• Extensive communication with a wide variety of key persons involved. Many tasks are on a very limited timeline.
• Conduct research into delivery, production process for customers.
H afele America – San Francisco, CA 2004 – 2009
Customer Service Representative/Manager/Showroom Sales 1/09 to 9/09
Promoted to Manager position to recruit, train and supervise 5+ customer service reps and administrative staff. Provide an
environment in which guests enjoy high levels of service and motivate employees to deliver top notch service experience to customers
w ithin a call center environment. Performed all duties of a customer service representative.
• Review orders, returns and custom orders placed for customer. Approve and review all complaints, custom orders and
returns for submission and process. Forward to appropriate departments, warehouse and manufacturer for fulfillment or
solution on a timely manner
• Organize all necessary training session on update company procedures, new programs and equipment, new manufacturers
on products, update to current products, and changes in personnel, as well as manufacturers for products.
• Participated in weekly management meetings with key customers service personnel and directors of company policies and
p roducts.
• Interface with customers with concerns and service mishaps, if necessary make and perform necessary changes to correct
and ensure customers best possible experience.
• Process all orders, returns via phone, faxes and email purchase order requests.
• Locate products from two different warehouses or manufacturers to fulfill orders on a timely basis.
• Document all complaints and forward to appropriate managers for appropriate solutions.
Sutro & Co. – San Francisco, CA 1987 - 1992
Administrative Assistant
Performed all tasks of Assistant to three vice presidents within the Public Finance department of a prestigious securities firm in
San Francisco. Produced Official Statements on bond issues, proposals, reports, letters and other miscellaneous documents
requested. Interfaced extensively with internal personnel at all levels as well as bond attorneys and public officials on a variety of
bond issues. Maintain confidentiality on city financial information related to redevelopment projects and/or related materials
pertaining to. Conducted research for proposals prepared by the department. Participated in periodic staff and project meetings
w hen necessary to record meeting activities. All materials generated through a PC using a wide variety of programs to accomplish
t he task in hand. Maintained an ongoing functional system to keep changing SEC rules, regulations on bonds, projects and
p roposal timelines, files storage on all projects. Interfaced intensively with clients via phone and emails. Answered all incoming
calls, screen, resolve and/or gather necessary information and/or search for solution if permitted or forward to appropriate
department or individual for resolution. Earned a sponsorship to be licensed for the Series 7 exam in 1990.
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