Customer Service Medical

Clovis C. Bessard CNA, CHHA, CMA

******.**********@*****.*** ? 702-***-****

OBJECTIVE:

Seeking opportunities in a fast pace environment, where helping people with

their health needs is top priority.

Training and Achievements

1. Perfect Attendance Awards (multiple)

2. High Honors and Honors Awards (multiple)

3. Experienced in blood drawing, lab test, EKG's

4. Vital Signs

5. Injections

6. Knowledgeable in billing and coding

7. Computer skills, i.e. Medisoft, Word, Excel, Optum

8. Competent in Medical Terminology,

9. Medication Administration

10. Catheter training (Foley and straight cath)

11. Suction training

12. Wound documentation and dressing care

13. Specimen collection (urine, feces, sputum)

14. Pre-operative and Post-operative patient care and monitoring

15. Acute and long-term care Experience ( 13years)

16. Take medical histories and chief complaints (describing symptoms and

problems)

17. Assist physicians during examinations

18. Asepsis technique; Sterilize medical instruments

19. Assist physician with medical examinations and minor office surgery,

and remove sutures

20. Understanding of human anatomy, physiology, and diseases

21. Familiarity with HIPPA Compliance/OSHA Regulations, Medical Law and

Ethics

22. Demonstrates a professional, supportive attitude

23. Supports & identifies new ideas

24. Practices effective communication strategies, including chain of

command & issue escalation, which result in intended outcomes

25. Participates in problem identification & resolution in collaboration

w/ the RN

26. Correctly identifies patient & scheduled procedure

27. Performs patient care activities, w/in the scope of competency,

considering age- related needs of the patient as assigned

28. Practices customer service standards as identified by the Service

Area, Medical Center, & specific department

29. Identifies & assists in system improvement that needs simplification

or correction.

CAREER HIGHLIGHTS

Certified Medical Assistant-Graduate; 200 Hours Clocked

Concentra Urgent Care- Las Vegas, NV- Completed 2/2013

KEY COMPETENCIES

36. Welcomes Patients

37. Prepared patients for health care visit; by placing patient in exam

room for provider evaluation

38. Obtain medical history; verify patient information

39. Prepares, assists and accurately completes all forms

40. Assists providers during examination and treatment; takes vital signs

and performs ancillary test (PFT, EKG, Injections, audiograms, blood

draws

41. Assists in surgery set up; and injury care

42. Dispense medications and appliances within scope of practice

43. Applies bandages, dressings and splints

44. Educates patients

45. Perform front Office clerical duties, such as answering telephones,

check-in, check-out

Nursing Assistant/ Transporter- Emergency, Med/Surg

Southern Nevada of Veterans Affairs Medical Center, Las Vegas, NV- 11/2012

to current

KEY COMPETENCIES:

50. Responsible for performing clinical transport and delivery functions;

providing

51. Transport/escort of patients to and from clinical units, clinics,

ancillary departments of the medical center.

52. Assist nursing staff to transfer patients to and from bed to

Wheelchair/Vehicle.

53. Provide pickup and delivery of diagnostic specimens, pharmacy request,

and non- narcotic medications, medical records, supplies, equipment

and other errands as assigned.

54. Deal effectively with patients and staff; approaches patients with

kindness and courtesy; and provides emotional support to

patients/families in a kind and caring manner.

55. Provides a safe environment for patients under close observation and

reports any physical or mental changes.

56. Stocks linen and supply shelves, makes unoccupied beds independently

and assists in making occupied beds, feeds patient, helps with turning

patients, passes fresh linens and water to patients.

57. Responds appropriately to emergencies; practices universal and

appropriate isolation techniques.

58. Adheres to all safety and health standards, regulations, and work

practices and uses proper protective equipment as required.

CERTIFIED NURSING ASSISTANT:

Various Areas of Hospital

MEDICAL STAFFING NETWORK, Denver, CO- 2010-2011

KEY COMPETENCIES:

64. Adapt to several acute care hospitals in the Denver -metro area

65. Provide basic needs to patients, i.e. ADL's and ROM activities

66. Collect basic patient data needed within my scope of practice

67. Document accurate vital signs, input and output, and patient

condition(s)

68. Recognize and report changes in patient condition

69. Assist nursing staff with various skills, i.e. sterile dressing, ECG,

phlebotomy training

70. Collaborate with nursing staff and various departments to provide

exceptional care

71. Provide individualized care customized to the patient, i.e. post-

cardiac catheterization

72. Knowledge in monitoring chest/drainage tubes, ventilator support and

aseptic technique

MEDICAL UNIT SECRETARY/CERTIFIED NURSING ASSISTANT:

KAISER PERMANENTE HOSPITAL, Santa Clara, CA - 2008-2009

KEY COMPETENCIES:

77. Performed a range of clerical duties that support the operations of

the units; in Health Administration, Critical Care, Primary Care,

Behavioral Health, Clinical Health, Clinical Support, Imaging,

Surgical or Medicine services

78. Scheduling appointments, including interpreting and verifying provider

orders in accordance with the institutions policy

79. Scheduling, canceling, re- scheduling patient's appointments and/or

consults

80. Monitoring both in patient/ outpatient appointments; updating

demographics and insurance information

81. Acted as a liaison between visitors, physicians and medical staff,

greeting and directing visitors.

82. Answer unit telephone, transferring calls, determining when staff

members should be paged and taking and forwarding messages.

83. Responsible for entering patient information in Meditech computer

system.

84. Followed Standard precautions using personal protective equipment as

required.

85. Orient and mentor new staff members.

86. Assembled patient charts.

87. Completed rehabilitative, x-ray, dietary, housekeeping, and

maintenance slips daily as needed.

88. Maintained necessary lists and schedules, including unit census in

order and up to date on assigned nursing unit.

89. Supported confidentiality of all data, including patient, employee and

operations data.

90.

91.

92.

CERTIFIED NURSING ASSISTANT:

JOHN MUIR CONCORD HOSPITAL, Concord, CA - 2004 - 2005

CRITICAL CARE TECHNICIAN:

SCRIPPS MERCY HOSPITAL, San Diego, CA - 2001 - 2003

Certified Nursing Assistant

SHARP CORONADO HOSPITAL, San Diego, CA - 1999 - 2001

PROFESSIONAL ATTRIBUTES:

104. Superior accuracy in patient history, charting and other documentation

105. Attention to detail; exceptional customer service skills; Ability to

speak clearly and effectively in a variety of settings, and Able to

maintain working relationships with all levels of colleagues.

106. Excellent bedside manner with proven ability to quickly establish

rapport with patients and medical staff

107. Capacity to multi-task; ability to manage numerous, often competing,

priorities with ease

108. Ability to quickly and effectively discern needs, solve problems, and

strengthen relationships with a volume

109. Of diverse patients while maintaining a composed, diplomatic and

helpful demeanor

110.

111.

112.

EDUCATION CREDENTIALS

Nevada State- Part-time Nursing Major/ Minor in Counseling

Henderson, NV-2013 (Currently Enrolled)

Bachelors of Human Service- University of Phoenix

Las Vegas, NV- 2013 (12 Units) - GPA (3.75)

Medical Assistant- Kaplan College-GPA (3.85)

Las Vegas, NV- Graduated-2/2013

Certified Nursing Assistant-Regional Occupation Program -GPA (4.0)

Escondido, CA- 1998

Certified Home Health Aide- Regional Occupation Program-GPA (4.0)

Escondido, CA-1998

HealthCare Provider- American Heart Association (CPR, First Aid, AED) 2012

Las Vegas, NV- Issued-05/30/2012; Renewal Date-05/2014

Community Service Work:

University Medical Center Trauma Hospital

Las Vegas, NV- Emergency Trauma

July-2012 to April 2013

Contact this candidate