Customer Service Sales Representative

MARK MERRILL

**** * *** ****** *** • PHOENIX, AZ 85016-3025

CELL PHONE 480-***-****

**************@*****.***

OBJECTIVE

To apply my professional skills in sales, customer service, education & athletics, and bring leadership to an organization.

EDUCATIONAL BACKGROUND

• Bachelors of Liberal Arts (Spanish)-Arizona State University (2006)

• Masters of Arts in Education/Adult Education and Training-University of Phoenix (2012)

• including courses in Instructional Design, Curriculum & Training Development and Implementation

OTHER WORK EXPERIENCE

Le’Cordon Bleu College of Culinary Arts: Scottsdale, AZ 11/2012-Present

Admissions Sales Representative

• Responsible for enrolling monthly budget of students into the College (10+). Met or exceeded each monthly budget.

• Enrollment of Local and National leads, both over the phone and in person during campus visits.

• Served as MC of multiple monthly Open House Events.

• Sole recipient of the Le’Cordon Bleu Mission & Vision Award for Quarter 2 of 2013

University of Phoenix: Phoenix, AZ 2/2007-10/2012

Academic Representative

• Responsible for Student Retention, prospective student referrals and providing Academic Counseling to 500+ Adult Bachelors

and Masters students pursuing degrees in Business and Technical programs: Course scheduling, Academic/Career Advice, see

students from start of program through degree completion

SKILLS & STRENGTHS

Customer Service: 9+ years of providing a high level of personal and individualized service to customers

Typing Speed: 90 wpm

Computer Skills: Proficient in Word, PowerPoint, APA style writing, Prezi, Xtranormal, WebEx

Language Skills: Proficient both in speaking and writing the following Languages-English, Spanish, Portuguese

Leadership: Completed Management in Training Program at University of Phoenix (1 of 2 people chosen), Trained new-hire Reps

during their On-Job-Training

Public Speaking/Training: Design and deliver trainings to Counselors and Managers on retention techniques and degree-completion

resources for students; dozens of presentations to Master’s level classrooms on Adult Education/Training best practices. Open House MC

to audiences of 50+ prospective culinary students.

VOLUNTEER ACTIVITIES

Boys and Girls Club: recreational events with kids from grade K-8 (multiple occasions)

Make Phoenix Clean: clean up run-down parts of Central and South Phoenix

Cardinals Kids Camp: play games and run drills with children at University of Phoenix stadium

Pat Tillman Run: helped put on first ever Pat Tillman run as member of ASU Football Team (2005)

St. Vincent De Paul: served food to the homeless at shelter in downtown Phoenix (multiple occasions)

Horses Help: repaint and restore corrals for therapeutic horseback riding for children with physical/mental disabilities

Volunteer Coaching: volunteer football coach for the Marcos de Niza HS varsity football team

ATHLETICS

Soccer: Yavapai College-NJCAA National Champs (2002), Radford University (2003)

Football: Arizona State University-Sun Bowl Champs (2004), Insight Bowl Champs (2005)

Coaching: Head Soccer Coach/Trainer for Sereno Soccer Club, Tempe, AZ (2012-present); Kicking coach-Marcos de Niza HS.

REFERENCES

Dr. Jeffrey Wilson: Professor of Statistics at Arizona State University 480-***-****)

Roy Lopen: Head Football Coach at Marcos de Niza High School 480-***-****)

Regina Limon: Student Services Manager University of Phoenix 623-***-****)

Lee Griffith: Associate Director of Enrollment for Le’Cordon Blue Scottsdale 480-***-****)

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