Project Manager Quality Assurance

Benjamin Irving

Aflac insurance agent at Supplemental Insurance Sales

**********@*****.*** - 443-***-****

Work Experience

Aflac insurance agent Feb 2013 - Present

Supplemental Insurance Sales

Aflac insurance agent:

February 16, 2013- Present

Supplemental Insurance Sales: Responsibilities: Develops base for long-term sources of clients by using referrals,

occupational, and special-interest groups to compile lists of prospects. Approaches potential clients by utilizing mailings

and phone solicitation; making presentations to groups at company-sponsored gatherings; speaking publicly to

community groups on the subject of financial well-being. Determines clients' particular needs and financial situations by

scheduling fact-finding appointments; determining extent of present coverage and investments; ascertaining long-term

goals. Develop a coordinated protection plan by calculating and quoting rates for immediate coverage action and long-

term strategy implementation. Obtain underwriting approval by completing application for coverage. Complete coverage

by delivering policy; planning future follow-up visits and evaluations of needs.

Environmental Sales Coordinator Feb 2012 - Feb 2013

FCC Environmental:

February, 26, 2012- February 5, 2013

Environmental Sales Coordinator: Responsibilities: Support the unit by achieving or exceeding assigned individual

sales goals, maintains current knowledge of market conditions and competitors activities to develop sales plans that

achieve or exceed sales goals, implement an account development plan that optimizes revenue growth, profitability,

and customer satisfaction/loyalty directly or through channel partners. Tracks ongoing business results compared to the

plans established goals and executes corrective action(s) when needed initiates/builds/maintains long-term

relationships with the appropriate account decision makers directly or through channel partners, participates in client

presentations articulating the value proposition of product/solution/service offerings. Assists with the handling and

resolution of customer complaints and issues

Sales Specialist Jul 2007 - Feb 2012

Clean Harbors Inc.

July 23, 2007-Februrary 15, 2012

Sales Specialist:

Responsible for enhancing customer service, manage all aspects of client satisfaction, communicating with people

outside the organization, representing the organization to customers, the public, government, and other external

sources. Develop constructive, cooperative working relationships and maintaining them over time with staff and

external clients. Advise staff, customers and clients on policies and operating procedures to ensure functional

effectiveness of business. Ensure quality assurance of projects in accordance with company policies, legal

requirements and customer satisfaction. Review operational records and reports to project sales and determine project

profitability. In addition, responsibilities include preparing bids and proposals. Developing scopes of work with

customers and overseeing the project from start to completion.

Project Manager, Operations Coordinator and Contract Jan 1990 - Apr 2007

Clean Venture Corporation

1990 - April 13, 2007 Project Manager, Operations Coordinator and Contract

Administration

Project Management:

Oversaw all projects related activities, supervised all field personnel working on projects including site managers, and

administrative personnel served as primary customer contact, and implemented all field concepts, practices and

procedures. Relies on extensive experience and judgment to plan and accomplish goals. Leads and directs the work of

others responsible for developing a daily work schedule. Prepared job cost and reporting documents to branch office

which includes tracking and recording daily employee hours and expenditures. Key role in budget analysis and cost

forecasting.

Operations Coordinator:

Procurement of all equipment and materials needed for projects. Conducted negotiations, change orders, and oversees

all subcontractors' work. Analyze weekly equipment and material cost to ensure cost remains below threshold and

contract requirements. Review invoices for payment. Maintain monthly inventory control, responsible for interviewing

and hiring of personnel. Coordinate all training, employee records, scheduling of assignments, conducting safety

meetings, and performs annual employee evaluations. Responsible for Quality Control administration and coordinates

the company safety program.

Contract Administration: Performs reviews and analysis of RFPs, RFIs, and coordinate corporate reviews/approvals in

accordance with polices, oversees/prepares contracts and prices for submissions, responsible for reviewing and

approval of contract submittals. Examines and audits all estimates for materials, equipment, services, labor force cost,

production cost, and delivery schedules, ensure accuracy and completeness on all levels of the proposals. Utilizes

tracking database for monitoring all phases of a project, performed jobsite audits for safety and productivity, performed

quality assurance of contracts in accordance with company policies, legal requirements, code compliance and

customer satisfaction, invoicing federal contracts using but not limited to AIA documents. Completing and issuing

Release of Liens and Waivers, evaluating certificates of insurance. Accepting or modifying contracts for compliance to

company objectives, facilitate approvals of all change orders, quality assurance for contract compliance.

Spill Team Coordinator: Training supervisors on how to conduct spill clean ups both on land and sea. Providing

appropriate methods and ensuring proper materials are used. Coordinate other trades in conjunction with proper

handling and removal of hazardous materials, instructed personnel on new safety inspection techniques to meet code

compliance requirements, enforced all OSHA, federal, and local requirements when handling hazardous materials.

Monitors project to ensure the project meets the contract requirements.

Shipping Coordinator: Prepare and maintains both hazardous and non-hazardous waste, shipping documents,

manifests, land bans and bills of lading, tracking disposal in accordance to both local and federal laws, reviewed

procedures with employees to maintain accuracy of such functions.

OSHA Certified Trainer Classes - OSHA Trainer

MSDS Certified Training Classes - MSDS Certified Instructor

Supervisory Courses: Employee issues, Workplace violence, Drug and Alcohol program,

Employee safety/Environmental classes, Blood borne pathogens class, Chemical hazards,

Safety management class, Leadership skill classes and foundation of leadership class.

Graduate of Meade Senior High School - Ft. Meade, MD.

Skills

Customer Satisfaction Assurance Legal Legal Requirements Projects Quality Assurance

Evaluations Insurance AIA AIA Documents Alcohol Analysis Approvals Blood

Certificates Of Insurance Change Orders Chemical Code Compliance Concepts Conducting

Contract Requirements Cost Courses Customer Contact Estimates Federal Contracts

Forecasting Hazardous Materials Inspection Inventory Inventory Control Invoicing Issuing

Judgment Labor Leadership Levels Liens Management Materials Monitors MSDS

OSHA OSHA Certified OSHA Trainer Pathogens Procurement Productivity

Project Management Quality Control Recording Reviews Safety Safety Meetings Schedule

Schedules Shipping Skill Submittals Tracking Training Violence Waivers

Workplace Violence Business Sales Bids Completion Cooperative Customer Service

External Clients Government Organization Reports Scopes Scopes Of Work Presentations

Channel Channel Partners Complaints Exceed Sales Goals Proposition Revenue Community

Community Groups Investments Policy Referrals Solicitation Strategy Underwriting

Adaptability Army CDL Communication Communication Skills Evaluation HAZWOPER

Microsoft Office Military Outlook Payroll Personnel Evaluation Supervising Versatility

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